Grow your business by outsourcing your call center to the Philippines
We help businesses increase revenue and customer retention through sales and customer service via phone, email, and live chat. At Loop, you get American quality services at Philippine prices.
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THE BENEFITS
What our Philippine call center can do for you
Acquire
Support
Create a deeper relationship with your customers. Our teams are trained to offer world class support so that every customer feels taken care of and satisfied.
Retain
Grow
Our numbers
90%
Inbound Conversions
20%+
Cross Sells on Inbound
25%
Saves
95%
Quality Score
150%
ROI
1,000%+
Monthly ROI Record
50%
Savings Using Loop
8:00
Minutes Avg. Handle Time for Complex Support
SOLUTION TO GROWTH
Why Loop?
As a full-service call center, we create high performance sales, support, and retention teams to handle everything you need from inbound and outbound phone calls to email support to live chat. Each member of our leadership team has over a decade of experience in call centers (sometimes more). Our staff is knowledgeable in all aspects of call center services for businesses of all sizes – large, small, medium and start-ups.
We take the time to study your business, monitor the results, and work to continually improve on them to reach your goals. We strive to grow your customer base, keep your current customers happy, convince cancellations to stay on board – in short provide the best call center services for your business. You get American quality services at Philippine prices.
Build success in any industry
Publishing
Financial newsletters
Magazines
Newspapers
eCommerce
Cosmetics and personal care delivery
Transportation
Health care
Credit unions
See more
THE BENEFITS
Grow at a rapid pace with Loop solutions
Customer Acquisition
- Inbound Sales
Convert your inbound calls into sales. - Outbound Sales
Call, acquire, cross sell, and upsell your leads and customers. - Live Chat Sales
Generate sales from your website and digital marketing campaigns.
Customer Support
Offer world class service for every customer. Deliver quick, efficient, and complete solutions to customer requests with friendly, American-sounding agents.
- Customer Services
Provide world-class inbound phone customer support. - Email Services
Send friendly, professional emails that completely resolve the issue the first time. - Technical Support
Solve simple and complex tech problems for your customers painlessly. - Customer Onboarding
Ensure customers love your product /service. Build a strong connection with new customers.
Customer Retention
Convince customers who want to leave to stay. Encourage customers who have left to come back.
- Save Cancels
Persuade customers to stay. Proactively reach out to email and website cancellations. - Save Expires
Call and recover customers whose autorenewals failed or subscriptions have expired. - Winback
Reach out to former customers and coax them back into the fold.
Lead Generation
Generate scalable, reliable, cost-efficient leads for your sales team to close.
- Lead Generation
Speak with ice-cold or lukewarm leads to find qualified ones for your sales team. - Appointment Setting
Set and confirm appointments with qualified leads at a low-cost per lead. - Live Transfers
Live transfer a steady stream of qualified leads to your sales team.
Customer Growth
Generate new revenue streams and upfront revenues through cross selling/upselling to your new and existing customers:
- Inbound Cross Sell/Upsell
Cross and upsell your customers during inbound sales and support calls. - Outbound Cross Sell/Upsell
Call existing customers to cross sell and upsell additional products/services. - High Priced Sales
Sell high priced products/services to new and lower-priced customers.
What our clients have to say
Attorney Je. Froilan M. Clerigo
Founder & Principal
JM Clerigo & Associates Law Office
Marco Oropeza
President
START International
Bienvenido “Doodz” Policarpio
President
Dale Carnegie Training, Philippines
Dana F. Andel
Country Manager
Acquire BPO
Charlie Pyles
Chief Operations Officer
OneBlade Shave
Kim Iskyan
Stansberry Pacific Research
Thinking about outsourcing?
Talk to an expert
Fill out our contact form below or give us a call at 1-855-947-5667. Our call center experts are standing by. We will learn all about your goals, your needs, your budget, your processes, and your technology so we can provide you with a proposal that ticks every box.
Talk to an expert!
Thinking about outsourcing? Send in this form and we’ll set up a call right away.
111 Paseo de Roxas Ave Makati,
Metro Manila,
1229 Philippines
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Certifications
What you get
American quality end-to-end call center service
Talk to your customers through the channels they prefer
We can talk to your customers any way they want: phone, email, live chat, inbound or outbound. Our agents are trained to handle multiple channels, so they never sit idle. For instance, an agent on the customer support team can also make outbound sales calls when things are slow.
Everything you need to hit the ground running
You will get a fully managed call center service. This means we take responsibility to learn your business and processes (or create processes), hire, train, and manage a skilled agent team to achieve your results.
Use your own processes/technology/sales techniques, or we can provide them for you
If you have sales materials, customer support processes, technology, reports, or anything else that’s working well for your business, we can use what you’ve got. Alternatively, if you’re starting from scratch or not happy with what you’re working with, we can help you to build an entirely new call center service from the ground up – customized specifically for your business.
5 decades of knowledge and experience
You will have access to our 5 decades of experience building and running world class call center services for startups, as well as small, medium, and large American businesses.
Using customized strategies to take care of pain points and create opportunities
We use targeted, customized strategies designed to increase acquisition, improve retention, and deliver cross-sells/upsells at key points throughout the customer journey.
Personalized process creation and education
Every product has its own customized call center process whether it’s inbound or outbound sales, support, or retention – via phone, chat, or email. Agent teams are trained and educated in these processes.
Talented, seasoned agents
There is a lot of talent in Manila and our recruitment team are experts in finding the cream of the crop. Compatibility is also a major factor when it comes to matching agents with your call center services.
Intensive, targeted training
Your team are your brand ambassadors. Each agent is carefully trained and regularly updated with monthly refresher programs. Our goal is to make sure your agents provide top-notch customer service and exceptional sales/retention results.
Save money by scaling your call center to your needs
You will be provided with dedicated, skilled agents for your business without overstaffing. When you add new products, marketing campaigns, and customers, your processes will be updated, and new agents trained to meet increased demand. If you need to scale back, we can make those changes as well.
How it works
FREQUENTLY ASKED QUESTIONS
Why should I outsource my customer service and/or sales?
Outsourcing gives you everything you need for call center services: agents, training, Quality Assurance, management, technology, and processes.
What types of businesses do you provide services for? Is there a minimum?
We work with companies of all sizes (small, medium, and large), across multiple industries. If your business is already established, we are prepared to launch our services with a full team of agents. But if you’re a small business just starting out, you may want to hire one or two agents initially (then increase as your business ramps up to 10, 20, 50, 100 or more). If you have specialized services (i.e. medical providers, financial/crypto coaching, inbound billing support, etc.), we can train our teams to handle these niche needs as well.
What if I have fluctuating agent volume requirements?
We understand that there are peaks and valleys, so we can adjust your team for that. When you add new products, websites, marketing campaigns – we will update your processes and train new agents for increased demand. If you need to scale back, we can reduce your staff.
What results does your call center deliver?
Do you guarantee results?
If your results are achievable, we will do everything we can to reach those goals. What we do guarantee is that we will build, develop, and implement an American quality, American-style call center for you at Philippine prices. You will get talented agents, strategic processes, and skilled management at a fraction of US prices.
How long before I see results?
I already have a call center, but I would like to try out Loop. How can I do this?
It’s common for us to work with clients who already have a call center. We can operate alongside your other customer support and sales teams to help improve your current results. You can also divide the inbound or outbound calls to split test Loop’s services with your current call center.
How much does your service cost?
You’re going to get American-style, American-quality, fully managed call center services – at a very competitive rate. We can’t publish pricing because our services are not one-size-fits-all. But since we are based in the Philippines, you can expect to save at least 50% savings over US prices. Contact us for a personalized quote.
What happens if there is another shutdown like what happened during the COVID pandemic?
We currently have both onsite teams and remote agents. Agents who work from home use similar technology, security, and supervision as agents in our facility. We monitor agents and conduct Quality Assurance reviews, just like we do with onsite agents.
Do you record calls and provide easy access to them?
All calls are recorded and securely stored for you. At any time you may request copies of the recorded calls. We believe in full transparency so you can see how our agents interact with your clients.
What are your hours of operation?
All calls are recorded and securely stored for you. At any time you may request copies of the recorded calls. We believe in full transparency so you can see how our agents interact with your clients.
What are your contract terms?
Nothing is worse than being bound to a contract you’re unhappy with. That’s why we offer flexible, convenient contract terms that you can feel comfortable with. Our pricing is fair, simple, and all-inclusive. There are no hidden fees or terms. Our focus is to establish long-term, mutually profitable partnerships. In other words: We want you to stay because you’re happy with the quality and results.
Let's get the ball rolling your Philippine call center
Give us a call at 1-855-947-5667 to find out how Loop Contact Solutions can fulfill your call center needs while staying withing your budget.
