Frequently Asked Questions
We founded Loop to help businesses to thrive
Here are answers to questions commonly asked by companies considering working with us.
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General
We cater to businesses of every kind and every size. As long as you need to
acquire, retain and give support to your customers, we can surely help you.
Our key solutions are customer acquisition, customer support, customer
retention, subscription management, and customer growth. Learn more about them
here.
Any. We work with companies of all sizes, across multiple industries. Often
small businesses come to us just needing an agent or two, then quickly increase
to ten, or much more. Our goal is to help your company grow big, or even bigger.
For sales and retention services, we primarily measure our results based on
revenues we generate for you, sales counts, and how much we expand your customer
base. For customer service, we focus on quality, productivity, and first call
resolution. We are often able to deliver an upfront positive ROI on our
services. We are confident in being able to acquire more customers and provide
the highest quality support.
We are confident in our processes. Our clients often get their ROI upfront
because we continuously monitor and improve to reach your goals faster.
All of our Senior Leadership team members have over a decade each of experience
creating and running high quality sales and support services for small and large
businesses across a wide variety of industries. We’ve taken everything we’ve
learned to create solutions and services that specialize in sales and retention.
We put in the time and effort to study our clients’ business, products or
services, and customer needs in order to provide services that deliver the best
results.
Schedule a call with us so we can learn about your goals and needs here.
About Our Services
No minimum. Start small and scale up as needed
Yes. We typically collaborate with other in-house and outsourced teams.
We provide everything needed to launch and run your service such as:
- End-to-end project management with a dedicated account manager
- Strategic planning for launching the service
- Program development including service and campaign processes, scripting, and more.
- Hiring, training, testing, and managing your agent team
- Setting up and managing all phone, email, and chat technology
- Performance reporting with in-depth insights
- Roll out and continuous improvement of service
Yes. We do inbound and outbound sales, retention, or support split tests against
your in-house, outsourced, or foreign teams.
We recommend 90-day tests to get the team and service up to speed. Results are
often seen as early as day 1, rapidly improving every week.
We use state-of-the art technology such as:
- RingCentral
- VICI
- Zendesk Ticketing
- Zendesk Chat
- Salesforce
- Advantage CS
- Braintree
- Stripe
Since we’re based in the Philippines, you’re likely to save 50% or more compared
to having a call center in the United States. Reach out to us for a custom quote
here.
Yes. We offer sales-focused services that can work alongside your other
services, with your other teams.
About Our Operations
We have both in-facility and remote teams working from home to deliver high
quality service to our clients. Both teams have the same technology and training
to ensure smooth coordination. You have the option to opt for just in-facility
agents, or a combination of both.
Yes. We are PCIDSS-certified and compliant with US Federal and State Do Not Call
Lists, the Telecommunications Privacy Act, and other related regulations.
We work 24/7/365 to provide coverage whenever you need it. We can accommodate
any fixed hours, plan staffing according to your subscribers' local time zones,
and adjust based on call, email, and chat peak volume hours to optimize sales
and productivity.
We offer zero-commitment, 90-day trials. We do monthly, annual, or multi-year
contracts. Cancel anytime if you’re not satisfied.
We provide clear, detailed billing statements. If you have any questions on your
billing, just let us know and we’ll clarify things.
All calls are recorded and easily accessible, available, and securely stored for
you.
We routinely scale up or down based on your work volumes by working closely with
your marketing and operations teams to manage your fluctuating staffing
requirements.
Feel free to reach out to our team. We’ll handle all questions and inquiries you
may have about Loop.
Try us for 90 Days and see real tangible results
before you make your decision
Talk to an expert!
Thinking about outsourcing? Send in this form and we'll set up a call right away.
US: 1 855 947 5667 (LOOP)
UK: 44 20 8077 0673
AU: 61 2 8073
5261
sales@loopcontactsolutions.com
support@loopcontactsolutions.com
111 Paseo de Roxas Ave Makati,
Metro Manila,
1229 Philippines