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The Philippines – especially our location in Manila – is full of experienced, high-quality agents. We can provide you with friendly, Americanized agents who are sharp as a tack — at a significant savings (more than 50%) over American call centers. Bottom line: you get a great team, at a great savings.
The competitive advantage you need to grow your customer base and generate more revenue
We aim to become the go-to Philippine call center for businesses looking to provide high-quality American-style support and sales at a fraction of American costs.
Our mission first and foremost is to take care of your customers. We provide world class support, high-powered sales, and quality retention services to help you grow your customer base and increase your profits. We can provide flexibility, focus, and dedication toward your business.
Founder, Owner, Chief Executive Officer
Chief Operations Officer & Corporate Counsel
North American Sales Director
Senior Strategic Consultant
Operations Director
Information Technology Director
Operations Manager
Associate Operations Manager
Finance and Accounting Officer
Human Resources and Administration Supervisor
Customer Support and Sales Training
Senior Quality Assurance
Maximize your sales and acquisition, customer support, and retention through …
Gain more paying customers when you get more trials. Happy customers are loyal customers. Our agents will provide world class customer service by responding promptly, showing empathy, resolving the issue, and selling where possible.
With complex calls, the prospect is intrigued, but not ready to buy. They may have questions and require more convincing. Our agents are prepared with powerful strategies to turn those calls into sales and use opportunities to cross sell/upsell.
Outbound sales can be a powerful tool to grow your business and revenue. We use strategies to increase the percentage of potential customers who answer the phone, make the right pitch/offers, and take advantage of cross sell/upsell opportunities.
Our appointment team can set qualified lead appointments for new customers, existing customers, former customers, unconverted prospects, former prospects, or a combination of these.
Our lead generation team will filter out the time wasters and pass along the worthwhile names to your salespeople. If you don’t have leads, we can help you find them. Then our team will again work to separate the wheat from the chaff.
We regularly deliver a 25% cancellation saves rate (or more). With cancellations, we will first identify the problem, then use our retention strategies and offers to convince the customer to stay. If a client cancels through email, chat, the membership portal, or their subscription lapses, we will reach out to them by phone to convince them to stay.
According to Forbes, American credit cards expire every 4 years – so about 1/4 of your autorenewal customers are at risk of failed payments annually. Our agents can often recover 20% (or more) of failed autorenewals when speaking to customers.
Former customer lists can be a goldmine. We reach out to these customers, ask about their experience, fix any issues, and re-sell the product/service. If they don’t want that same product, we can offer an alternative. Our team is prepared to win them back.
There are no add-ons, extra charges, or hidden costs. What you see is what you get. We give you a flat rate to reach your goals and stick with it. That includes everything: your team, management, processes, and technology.
Building a high performance service begins with strategic planning. That means identifying who you want to sell and support, how best to speak to them, and what to do on calls and emails to achieve the outcomes you want (buy, don’t cancel, be satisfied, and so on). Our experts study your business and map this out for you.
We use our decades of call center experience to identify the pain points and develop target strategies to increase your customer base and grow your revenue. We customize services for each client and their company’s goals.
Your team is trained to sell your products and offer your customers support; they only work for your business. They will speak confidently and knowledgeably when talking/emailing/chatting with your customer about your products.
We can provide you with a couple of agents or a full class of agents depending on your situation. Likewise, if you want to focus on a particular area – such as sales – we can do that as well. If you prefer us to collaborate with your current call center, we can do that too.
If the phones are ringing off the hook, but live chats are quiet – our multichannel agents will jump in where they’re needed to reduce customer wait time. Likewise, multi-service agents handle both outbound sales and inbound support/sales. No agent sits idle. This is how we can maximize agent productivity.
Usually about 20% to 25% of inbound inquiry calls are complex sales opportunities. A caller is interested, but not convinced. They may have questions or want a better offer. These inquiries need to be handled just right. Our strategies/offers are designed to close the deal.
Both outbound campaigns and inbound calls (new purchase, onboarding, customer support) offer opportunities to cross sell/upsell.
Including:
We can provide you with QA processes or use yours. Our QA team monitors inbound and outbound calls, email, and live chat. We want to ensure your customers are receiving world class treatment on all channels. Our agents regularly achieve 90% to 95%+ QA scores.
We use technology to get around AI blocking, pick out landlines from wireless numbers so we can call them separately and at different times of the day (outside 9-5), use time zoning to call during expanded hours in local time zones, and use different caller IDs to get around caller blocking.
We are registered and comply with both the US and Philippine governments, as well as:
Our numbers
90%
Inbound Conversions
25%
Saves
95%
Quality Score
150%
ROI
What our clients have to say
Try us for 90 days and see real tangible results before you make your decision
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111 Paseo de Roxas Ave
Makati, Metro Manila, 1229
Philippines
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