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Many companies have tons of expired customers and failed renewals, which represent a goldmine in untapped revenue. Our call center services can help you identify, contact, and recover lost customers, often at an upfront profit.
Every year in the United States, at least 25% of all credit cards stop working.
So, if you’re a subscription business, you’re looking at having a quarter or more of your customers at risk of failed renewals every single year.
This is before …
The key to tackling this problem is an effective call center renewal service. With the help of a well-trained, professional service, you can recover 25% or more of those otherwise lost customers.
This is a team of expert agents who can identify, contact, and recover almost every customer with a renewal problem.
Their activities involve any (or all) of the following:
The opportunities that subscription businesses face with renewals encompass the entire customer journey. At every phase, you may have a ton of lost customers just waiting to be renewed. An outsourced renewal service could help recapture them all and boost your revenue.
First, during the acquisition phase, there are failed renewals from expired credit cards, lost/stolen cards, and maxed out cards. That’s in addition to closed out accounts, fraud alerts, and so on. Each one of these failed renewals represents a profit opportunity waiting to be tapped into.
Second, if you acquire customers, you’re still sitting on a potential goldmine. Some customers may cancel and asked to be removed from automatic renewal, which may result in an expired subscription. Other customers may not cancel but may ask to disable their autorenewal. And, on top of that, some may request automatic renewal only to call in and cancel later. Effectively reaching out to these customers can result in a major boost to your bottom line.
Third, your expired customers are a potential asset. Maybe people liked your product or service and would like to use it again. But maybe there was a temporary reason they didn’t renew. Most companies have tons of expired customers like this. And a skilled renewal service can renew many of them profitably.
At Loop, we understand that a great way to solving subscriber churn problems is using the right proactive & responsive strategies.
We use them to attack the two biggest challenges in dealing with subscriber churn, i.e., contacting your lost customers and convincing them to renew once they’ve been reached.
Our numbers
90%
Inbound Conversions
25%
Saves
95%
Quality Score
150%
ROI
Try us for 90 days and see real tangible results before you make your decision
Thinking about outsourcing? Send in this form and we’ll set up a call right away.
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Certifications
What you get
Founder Jesse Rosenthal and Loop’s Senior Leadership team have decades of experience helping many of America’s biggest brands to build and run world-class support services and high-performance sales and retention campaigns.
We have studied the customer journey of various businesses and learned their pain points and opportunities. From that, we’ve developed 4 solutions and 13 services that increase acquisition, retention and deliver cross-sells and upsellsat key points throughout the customer journey. Our services are customized for each client, enabling us to start up new high-functioning call center services quickly.
We create and customize processes for each product we will sell and support. We also plan for every communication channel, whether inbound or outbound. These are then cascaded to our agent teams via an in-depth formal training program.
Each agent is trained separately for each of your products and services to be able to handle both sales and support, whether inbound or outbound. We maximize agent productivity by letting them switch from inbound sales calls to email support, outbound phone to inbound sales and customer services, and more, as needed. We do this while maintaining the highest standards in all channels and service types.
Our headquarters are in the center of talent in the Philippines. We select and nurture the best talents to help our clients grow. We go beyond skill and also look at compatibility. A team will be assigned to become your brand ambassadors who will know your product or service inside out. Aside from a strict 4-layer screening process, we conduct monthly refresher training programs to ensure they’re in tip-top shape while representing your brand. Our dedicated HR team knows how to pick the top market agents who have great potential. Our Operations team will train them to become top-performing agents, delivering world-class customer service and exceptional sales results.
We give you the right number of dedicated, skilled, trained agents for your business without overstaffing (and overspending). When you add new products, websites, marketing campaigns, and customers, we expand our scope, learn about the changes, update your processes, and train the agents. As your business’ phone, email, and chat needs grow, we add agents. If you need to scale back, we can do that too.
You will get a seasoned call center operations sales or support manager with extensive experience in launching new services. We will immerse ourselves in your business, build and launch your new service, and manage the team as performance ramps up, to reliably achieve great results.
We provide fully managed call center serviceswith your goals in mind. We can use your existing processes and/or create new ones for you based on your needs. We are flexible enough to help you scale your business faster.
Focus on the big goal, perfecting your product or service, or getting the word out there, while we take care of bringing the customers to you.
We have an all-inclusive fee that takes care of everything from strategy to training to management. Reach out to us to get a quote based on what your business needs.
Any. We work with companies of all sizes, across multiple industries. Often small businesses come to us just needing an agent or two, then quickly increase to ten, or much more. Our goal is to help your company grow big, or even bigger.
We are confident in our processes. Our clients often get their ROI upfront because we continuously monitor and improve to reach your goals faster.
All of our Senior Leadership team members have over a decade each of experience creating and running high quality sales and support services for small and large businesses across a wide variety of industries. We’ve taken everything we’ve learned to create solutions and services that specialize in sales and retention. We put in the time and effort to study our clients’ business, products or services, and customer needs in order to provide services that deliver the best results.
111 Paseo de Roxas Ave
Makati, Metro Manila, 1229
Philippines
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