Renewal Service
Unlock the most powerful way to recover lost customers
& failed renewals with call center renewal services.
Many companies have tons of expired customers and failed renewals, which represent a goldmine in untapped revenue. Our call center services can help you identify, contact, and recover lost customers, often at an upfront profit.
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What’s the best way to reduce failed renewals?
Every year in the United States, at least 25% of all credit cards stop working.
So, if you're a subscription business, you're looking at having a quarter or
more of your customers at risk of failed renewals every single year.
This is before ...
- expiring subscriptions which are not enrolled in automatic renewals
- cancellations, product returns, refunds, and related events, which take another bite out of your renewals
The key to tackling this problem is an effective call center renewal service. With the help of a well-trained, professional service, you can recover 25% or more of those otherwise lost customers.
What’s a renewal service?
This is a team of expert agents who can identify, contact, and recover almost
every customer with a renewal problem.
Their activities involve any (or all) of the following:
- Find and fix renewal problems (e.g., expired cards) before they turn into lost customers
- Call and recover customers with failed renewals and expired subscriptions
- Identify renewal problems on inbound calls, emails, and chats and fix those problems proactively
The opportunities that subscription businesses face with renewals encompass
the entire customer journey. At every phase, you may have a ton of lost
customers just waiting to be renewed. An outsourced renewal service could help
recapture them all and boost your revenue.
First, during the acquisition phase, there are failed renewals from expired
credit cards, lost/stolen cards, and maxed out cards. That’s in addition to
closed out accounts, fraud alerts, and so on. Each one of these failed renewals
represents a profit opportunity waiting to be tapped into.
Second, if you acquire customers, you’re still sitting on a potential
goldmine. Some customers may cancel and asked to be removed from automatic
renewal, which may result in an expired subscription. Other customers may not
cancel but may ask to disable their autorenewal. And, on top of that, some may
request automatic renewal only to call in and cancel later. Effectively reaching
out to these customers can result in a major boost to your bottom line.
Third, your expired customers are a potential asset. Maybe people liked your
product or service and would like to use it again. But maybe there was a
temporary reason they didn’t renew. Most companies have tons of expired
customers like this. And a skilled renewal service can renew many of them
profitably.
What makes Loop the choice for subscription renewals?
At Loop, we understand that a great way to solving subscriber churn problems is using the right proactive & responsive strategies.
We use them to attack the two biggest challenges in dealing with subscriber churn, i.e., contacting your lost customers and convincing them to renew once they’ve been reached.
- Contacting your lost customers. When their subscriptions expired or became a failed renewal, there was often no follow-up phone call, email, or chat. Which means there was no opportunity for you call center to save them. Loop can help cover this base for you by getting people on the phone to speak to your lost customers.
- Convincing your lost customers to renew. Many of your customers may have used your subscription and loved it. But others may not have used it or didn’t get the full value. Both will require different approaches to bring them back. Loop’s experienced renewal service teams use multiple strategies that can skillfully renew your lost customers profitably.
Our numbers
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Saves
Quality Score
ROI
Build success in any industry
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What our clients have to say
Try us for 90 days and see real tangible results
before you make your decision
Talk to an expert!
Thinking about outsourcing? Send in this form and we'll set up a call right away.
US: 1 855 947 5667 (LOOP)
UK: 44 20 8077 0673
AU: 61 2 8073 5261
sales@loopcontactsolutions.com
support@loopcontactsolutions.com
111 Paseo de Roxas Ave Makati,
Metro Manila,
1229 Philippines
Certifications
What you get
Specialist Sales, Support and Retention Call Center
Founder Jesse Rosenthal and Loop's Senior Leadership team have decades of experience helping many of America's biggest brands to build and run world-class support services and high-performance sales and retention campaigns.
Specialized solutions and services
We have studied the customer journey of various businesses and learned their pain points and opportunities. From that, we've developed 4 solutions and 13 services that increase acquisition, retention and deliver cross-sells and upsells at key points throughout the customer journey. Our services are customized for each client, enabling us to start up new high-functioning call center services quickly.
Strategic planning and process creation
We create and customize processes for each product we will sell and support. We also plan for every communication channel , whether inbound or outbound. These are then cascaded to our agent teams via an in-depth formal training program.
- Sales and retention services - we create strategies, tactics, offers, and more;
- Customer support services - we create end-to-end processes, a knowledge base, call flows, quality assurance programs, and more.
Fully utilized agents who can do phone and email, or sales and support
Each agent is trained separately for each of your products and services to be able to handle both sales and support, whether inbound or outbound. We maximize agent productivity by letting them switch from inbound sales calls to email support, outbound phone to inbound sales and customer services, and more, as needed. We do this while maintaining the highest standards in all channels and service types.
Premium management, support, and frontline agents
Our headquarters are in the center of talent in the Philippines. We select and nurture the best talents to help our clients grow. We go beyond skill and also look at compatibility. A team will be assigned to become your brand ambassadors who will know your product or service inside out. Aside from a strict 4-layer screening process, we conduct monthly refresher training programs to ensure they’re in tip-top shape while representing your brand. Our dedicated HR team knows how to pick the top market agents who have great potential. Our Operations team will train them to become top-performing agents, delivering world-class customer service and exceptional sales results.
Save money and scale your business
We give you the right number of dedicated, skilled, trained agents for your business without overstaffing (and overspending). When you add new products, websites, marketing campaigns, and customers, we expand our scope, learn about the changes, update your processes, and train the agents. As your business’ phone, email, and chat needs grow, we add agents. If you need to scale back, we can do that too.
Project launch team of senior sales and support experts
You will get a seasoned call center operations sales or support manager with extensive experience in launching new services. We will immerse ourselves in your business, build and launch your new service, and manage the team as performance ramps up, to reliably achieve great results.
All-inclusive
We provide fully managed call center services with your goals in mind. We can use your existing processes and/or create new ones for you based on your needs. We are flexible enough to help you scale your business faster.
How it works
Frequently Asked Questions
Our proven, data-driven processes help ensure you hit your renewal goals faster. We relentlessly monitor and improve at every step to give you results upfront.