Full-service sales and support call center for subscribers
Utilize our high-performance sales and world-class customer support teams to grow your subscription business. Our call center services can help you generate more revenue through increased acquisition, customer loyalty, renewals, and saved failed renewals and cancels.
Aside from customer acquisition, our world-class customer support can also help you overcome most of the challenges subscription business face such as:
- Trials that don’t convert
- New subscribers who don’t stay
- Failed auto-renewals
- Cancels and refunds
- Low cross sells and upsells
- Not enough premium customers
- Call center too expensive
- Customer acquisition cost too high
- And many more
Perfect for every subscription business
It doesn’t matter how big or small the subscription business is – we know all the ways to help you grow profitably.
New subscription companies
Our experienced team can show you the ropes while you’re still new to the subscription business model. We’ll provide the call center solutions you need to jumpstart and quickly grow your business.
Small and medium businesses
Outgrow your competition by taking advantage of our expertise. We can suggest solutions to turn business opportunities and even subscription pain points into serious revenue growth.
We make sure our clients continue to thrive and their subscriber base grows faster with solutions that put their subscribers first.
How we do it:
Our subscription management call center service uses high performance sales and world class customer support teams to reduce the pain points your business has and generate more revenues. We thoroughly study your marketing, products, and customer journey in order to set you up for success and help you achieve your business goal. We create our strategies and processes using everything we’ve learned. Afterwards, we hire, train, and test your team of agents, only deploying the top performers. Once we’ve launched the service, we continuously improve in order to deliver the best results for you.
Our subscription management service can give you:
- A bigger subscription base
- Increased subscriber acquisition
- More renewals
- More cross sells and upsells
- More happy, loyal subscribers
- More business revenue
- Churn minimization
Our service targets:
- Potential subscribers looking at your services
- New free and paid trial subscribers
- New freemium and paywall subscribers
- New regular monthly, annual, or two-year subscribers
- Active subscribers on your file
- Front end subscribers
- Back-end subscribers
- Subscribers due for renewal
- Expiring subscribers without auto-renewal agreements
- Subscribers whose auto-renewals failed
- Churned subscribers
- Canceling subscribers
- Former subscribers
- Premium subscribers
- And more!
We can typically increase subscriber acquisition, retention, renewals, cross sells and upsells, or slash cancels and refunds, by 20% to 30% each. Sometimes, we do even better.
Using the right channels and communication strategies, we focus on reaching more people - the right people - and converting more of them into subscribers.
Our agents are equipped and trained to properly respond to customers’ emails, whether it’s a service or sales inquiry, or a technical support request. We know how to keep your customers happy and subscribed.
Our live agents can quickly respond to any sales questions or provide customer support to ensure your customers keep enjoying your service.
Cosmetics and personal care delivery
Software & Saas
Internet service providers
Internet virus protection
Plumbing and handyman services
Foreign language learning
Nutritional supplement delivery
Loop understands the subscription marketplace which already puts them ahead of the crowd. With Loop, you don't just give them a list and be done with it. Jesse brings ideas and opportunities to you - sometimes ideas that don't benefit him a bit. That's a true partner.”
Eagle Financial Publications
“Loop has been managing Newsmax's outbound retention programs and select inbound programs since 2017. Through Loop's careful management and innovative teamwork we've seen exponential growth. We appreciate the partnership we have with Loop.”
Retention Director/Group Publisher
“Loop soon proved to be an income generator for our subscription based webmaster tools related business. We were all pretty much overwhelmed by the month to month growth and the revenue per client that was generated in a very short period of time.
Co-founder and CEO, Azooki Founder, Leadya Services, Inc. Director of
“He has been instrumental in transforming contact centers into profit centers by increasing bottom-line margins of multiple customers.”
Solid State Optronics
“He puts premium on teamwork but appreciates innovation as well. I will specifically highlight his not resting on his laurels, so to speak – he constantly looks for ways to get better, learn more and improve on his execution.”
Je Froilan Clerigo
JM Clerigo & Associates Law Office
“I have seen Jesse come in and completely turn around a call center. Everything from changing ineffective hierarchy structures, and outdated rules; and more importantly, building a team that wants to, and can, support the goals and vision he lays out.”
Founder & CEO
Clean Tech Lighting and Power
“Jesse brings the right entrepreneurial spirit and strong work ethic to his company, and combined with his deep understanding of the call center space and unique insights into the needs of subscribers.”
Talk to an expert!
Thinking about outsourcing? Send in this form and we'll set up a call right away.
US: 1 855 947 5667 (LOOP)
UK: 44 20 8077 0673
AU: 61 2 8073 5261
111 Paseo de Roxas Ave Makati,
Specialist Sales, Support and Retention Call Center
Founder Jesse Rosenthal and Loop's Senior Leadership team have decades of experience helping many of America's biggest brands to build and run world-class support services and high-performance sales and retention campaigns.
Specialized solutions and services
We have studied the customer journey of various businesses and learned their pain points and opportunities. From that, we've developed 4 solutions and 13 services that increase acquisition, retention and deliver cross-sells and upsells at key points throughout the customer journey. Our services are customized for each client, enabling us to start up new high-functioning call center services quickly.
Strategic planning and process creation
We create and customize processes for each product we will sell and support. We also plan for every communication channel , whether inbound or outbound. These are then cascaded to our agent teams via an in-depth formal training program.
- Sales and retention services - we create strategies, tactics, offers, and more;
- Customer support services - we create end-to-end processes, a knowledge base, call flows, quality assurance programs, and more.
Fully utilized agents who can do phone and email, or sales and support
Each agent is trained separately for each of your products and services to be able to handle both sales and support, whether inbound or outbound. We maximize agent productivity by letting them switch from inbound sales calls to email support, outbound phone to inbound sales and customer services, and more, as needed. We do this while maintaining the highest standards in all channels and service types.
Premium management, support, and frontline agents
Our headquarters are in the center of talent in the Philippines. We select and nurture the best talents to help our clients grow. We go beyond skill and also look at compatibility. A team will be assigned to become your brand ambassadors who will know your product or service inside out. Aside from a strict 4-layer screening process, we conduct monthly refresher training programs to ensure they’re in tip-top shape while representing your brand. Our dedicated HR team knows how to pick the top market agents who have great potential. Our Operations team will train them to become top-performing agents, delivering world-class customer service and exceptional sales results.
Save money and scale your business
We give you the right number of dedicated, skilled, trained agents for your business without overstaffing (and overspending). When you add new products, websites, marketing campaigns, and customers, we expand our scope, learn about the changes, update your processes, and train the agents. As your business’ phone, email, and chat needs grow, we add agents. If you need to scale back, we can do that too.
Project launch team of senior sales and support experts
You will get a seasoned call center operations sales or support manager with extensive experience in launching new services. We will immerse ourselves in your business, build and launch your new service, and manage the team as performance ramps up, to reliably achieve great results.
We provide fully managed call center services with your goals in mind. We can use your existing processes and/or create new ones for you based on your needs. We are flexible enough to help you scale your business faster.
Set goals with you
We study your business, products, marketing, customers, website and tech
We plan out how to talk to your customers and deliver the results and quality you need
We build processes and a formal training program
We hire and train a brand new team of agents and a manager
We setup tech for you, reports, quality, compliance, branding, and more
We launch your service and rapidly increase performance to achieve your goals
We manage and improve your service over time, keeping current on all changes
We are confident in our processes. Our clients often get their ROI upfront because we continuously monitor and improve to reach your goals faster.