Improve customer retention and grow
Save cancels and failed renewals by proactively encouraging leaving or former customers to stay. Our agents are well-trained and well-armed with strategies and tactics that can win them back and sell the right product or service to them.
What's a customer retention service?
Customer retention focuses on measurably increasing the number of customers who stay with you and buy more of your products or services. We have studied customer journeys in a wide variety of industries and business sizes, and have learned why some customers go, and others stay and buy more. Because of this we are able to use call center sales and support teams to dramatically increase customer retention.
How we do it:
We prevent your customers from leaving by proactively reaching out and encouraging them to come back
- Cancels via inbound calls - we convince them to stay then and there
- Cancels via email or web form - we call them to change their mind
- Failed renewals and expiring subscriptions - we call them to convince them to renew
- Former customers - we call them to resell the same product or an alternative to win them back
We identify specific customer segments, products, customer journey locations, and problems that make you lose customers. We then create strategies to proactively address those problems.
The impact from our service will drive growth in your business through:
- Less cancels;
- Fewer refunds;
- Fewer product returns;
- More subscription renewals;
- Larger customer population;
- More sales;
- Happier customers.
What makes Loop the choice for customer retention?
The customer journey is full of pain points where most businesses lose lots of customers unnecessarily. The key to handling this is to look at all the places in your customer journey where you lose your customers or their interest, and work to reduce each of the pain points. We have provided high-quality service for many years and built retention strategies for business with a dedicated retention team who are fully immersed in their product.
seizes all opportunities to increase the number of customers, whether it’s by
staying with you or buying more of your products.
After launching the service, we constantly measure our performance such as the number of customers we've retained or helped retain for our clients, what we've done, and the impact on customer loyalty and satisfaction it has had.
This allows us to achieve extremely high quality-assurance results, based on independent external audits and highly productive agents. If you increase your active customers who are satisfied by 20%, reduce cancels by 20%, and get 20% more winbacks, that’ll compound and result in significant business growth for you.
- Save customers who cancel via phone;
- Save cancels via email and webforms;
- Save failed subscription renewals;
- Save expiring subscriptions;
- Win back former customers
- Recover premium, high priced customers
What makes Loop the choice for customer retention?
We have provided a high-quality service for many years and built retention strategies for businesses with a dedicated retention team fully immersed in the product. Results are measured against tangible outcomes such as customer retention rates and the impact on customer loyalty and satisfaction. We also measure our work using independent external audits and high-quality assurance results.
Build success in any industry
Cosmetics and personal care delivery
Software & Saas
Internet service providers
Internet virus protection
Plumbing and handyman services
Foreign language learning
Nutritional supplement delivery
What our clients have to say
Loop understands the subscription marketplace which already puts them ahead of the crowd. With Loop, you don't just give them a list and be done with it. Jesse brings ideas and opportunities to you - sometimes ideas that don't benefit him a bit. That's a true partner.”
Eagle Financial Publications
“Loop soon proved to be an income generator for our subscription based webmaster tools related business. We were all pretty much overwhelmed by the month to month growth and the revenue per client that was generated in a very short period of time.
Co-founder and CEO, Azooki Founder, Leadya Services, Inc. Director of
“He has been instrumental in transforming contact centers into profit centers by increasing bottom-line margins of multiple customers.”
Solid State Optronics
“He puts premium on teamwork but appreciates innovation as well. I will specifically highlight his not resting on his laurels, so to speak – he constantly looks for ways to get better, learn more and improve on his execution.”
Je Froilan Clerigo
JM Clerigo & Associates Law Office
“I have seen Jesse come in and completely turn around a call center. Everything from changing ineffective hierarchy structures, and outdated rules; and more importantly, building a team that wants to, and can, support the goals and vision he lays out.”
Founder & CEO
Clean Tech Lighting and Power
“Jesse brings the right entrepreneurial spirit and strong work ethic to his company, and combined with his deep understanding of the call center space and unique insights into the needs of subscribers.”
Try us for 90 Days and see real tangible results
before you make your decision
Talk to an expert!
Thinking about outsourcing? Send in this form and we'll set up a call right away.
US: 1 855 947 5667 (LOOP)
UK: 44 20 8077 0673
AU: 61 2 8073 5261
111 Paseo de Roxas Ave Makati,
What you get
Specialist Sales, Support and Retention Call Center
Founder Jesse Rosenthal and Loop's Senior Leadership team have decades of experience helping many of America's biggest brands to build and run world-class support services and high-performance sales and retention campaigns.
Specialized solutions and services
We have studied the customer journey of various businesses and learned their pain points and opportunities. From that, we've developed 4 solutions and 13 services that increase acquisition, retention and deliver cross-sells and upsells at key points throughout the customer journey. Our services are customized for each client, enabling us to start up new high-functioning call center services quickly.
Strategic planning and process creation
We create and customize processes for each product we will sell and support. We also plan for every communication channel , whether inbound or outbound. These are then cascaded to our agent teams via an in-depth formal training program.
- Sales and retention services - we create strategies, tactics, offers, and more;
- Customer support services - we create end-to-end processes, a knowledge base, call flows, quality assurance programs, and more.
Fully utilized agents who can do phone and email, or sales and support
Each agent is trained separately for each of your products and services to be able to handle both sales and support, whether inbound or outbound. We maximize agent productivity by letting them switch from inbound sales calls to email support, outbound phone to inbound sales and customer services, and more, as needed. We do this while maintaining the highest standards in all channels and service types.
Premium management, support, and frontline agents
Our headquarters are in the center of talent in the Philippines. We select and nurture the best talents to help our clients grow. We go beyond skill and also look at compatibility. A team will be assigned to become your brand ambassadors who will know your product or service inside out. Aside from a strict 4-layer screening process, we conduct monthly refresher training programs to ensure they’re in tip-top shape while representing your brand. Our dedicated HR team knows how to pick the top market agents who have great potential. Our Operations team will train them to become top-performing agents, delivering world-class customer service and exceptional sales results.
Save money and scale your business
We give you the right number of dedicated, skilled, trained agents for your business without overstaffing (and overspending). When you add new products, websites, marketing campaigns, and customers, we expand our scope, learn about the changes, update your processes, and train the agents. As your business’ phone, email, and chat needs grow, we add agents. If you need to scale back, we can do that too.
Project launch team of senior sales and support experts
You will get a seasoned call center operations sales or support manager with extensive experience in launching new services. We will immerse ourselves in your business, build and launch your new service, and manage the team as performance ramps up, to reliably achieve great results.
We provide fully managed call center services with your goals in mind. We can use your existing processes and/or create new ones for you based on your needs. We are flexible enough to help you scale your business faster.
How it works
Set goals with you
We study your business, products, marketing, customers, website and tech
We plan out how to talk to your customers and deliver the results and quality you need
We build processes and a formal training program
We hire and train a brand new team of agents and a manager
We setup tech for you, reports, quality, compliance, branding, and more
We launch your service and rapidly increase performance to achieve your goals
We manage and improve your service over time, keeping current on all changes
Get your FREE consultation
Call center sales and support experts available now to help you solve your problems and achieve your goals
Frequently Asked Questions
We are confident in our processes. Our clients often get their ROI upfront because we continuously monitor and improve to reach your goals faster.