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Save cancels and failed renewals by proactively encouraging leaving or former customers to stay. Our agents are well-trained and well-armed with strategies and tactics that can win them back and sell the right product or service to them.
Customer retention focuses on measurably increasing the number of customers who stay with you and buy more of your products or services. We have studied customer journeys in a wide variety of industries and business sizes, and have learned why some customers go, and others stay and buy more. Because of this we are able to use call center sales and support teams to dramatically increase customer retention.
We prevent your customers from leaving by proactively reaching out and encouraging them to come back
We identify specific customer segments, products, customer journey locations, and problems that make you lose customers. We then create strategies to proactively address those problems.
The impact from our service will drive growth in your business through:
The customer journey is full of pain points where most businesses lose lots of customers unnecessarily. The key to handling this is to look at all the places in your customer journey where you lose your customers or their interest, and work to reduce each of the pain points. We have provided high-quality service for many years and built retention strategies for business with a dedicated retention team who are fully immersed in their product.
Our team seizes all opportunities to increase the number of customers, whether it’s by staying with you or buying more of your products.
After launching the service, we constantly measure our performance such as the number of customers we’ve retained or helped retain for our clients, what we’ve done, and the impact on customer loyalty and satisfaction it has had.
This allows us to achieve extremely high quality-assurance results, based on independent external audits and highly productive agents. If you increase your active customers who are satisfied by 20%, reduce cancels by 20%, and get 20% more winbacks, that’ll compound and result in significant business growth for you.
Our Services
We have provided a high-quality service for many years and built retention strategies for businesses with a dedicated retention team fully immersed in the product. Results are measured against tangible outcomes such as customer retention rates and the impact on customer loyalty and satisfaction. We also measure our work using independent external audits and high-quality assurance results.
Our numbers
90%
Inbound Conversions
25%
Saves
95%
Quality Score
150%
ROI
What our clients have to say
Try us for 90 days and see real tangible results before you make your decision
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Certifications
What you get
Founder Jesse Rosenthal and Loop’s Senior Leadership team have decades of experience helping many of America’s biggest brands to build and run world-class support services and high-performance sales and retention campaigns.
We have studied the customer journey of various businesses and learned their pain points and opportunities. From that, we’ve developed 4 solutions and 13 services that increase acquisition, retention and deliver cross-sells and upsellsat key points throughout the customer journey. Our services are customized for each client, enabling us to start up new high-functioning call center services quickly.
We create and customize processes for each product we will sell and support. We also plan for every communication channel, whether inbound or outbound. These are then cascaded to our agent teams via an in-depth formal training program.
Each agent is trained separately for each of your products and services to be able to handle both sales and support, whether inbound or outbound. We maximize agent productivity by letting them switch from inbound sales calls to email support, outbound phone to inbound sales and customer services, and more, as needed. We do this while maintaining the highest standards in all channels and service types.
Our headquarters are in the center of talent in the Philippines. We select and nurture the best talents to help our clients grow. We go beyond skill and also look at compatibility. A team will be assigned to become your brand ambassadors who will know your product or service inside out. Aside from a strict 4-layer screening process, we conduct monthly refresher training programs to ensure they’re in tip-top shape while representing your brand. Our dedicated HR team knows how to pick the top market agents who have great potential. Our Operations team will train them to become top-performing agents, delivering world-class customer service and exceptional sales results.
We give you the right number of dedicated, skilled, trained agents for your business without overstaffing (and overspending). When you add new products, websites, marketing campaigns, and customers, we expand our scope, learn about the changes, update your processes, and train the agents. As your business’ phone, email, and chat needs grow, we add agents. If you need to scale back, we can do that too.
You will get a seasoned call center operations sales or support manager with extensive experience in launching new services. We will immerse ourselves in your business, build and launch your new service, and manage the team as performance ramps up, to reliably achieve great results.
We provide fully managed call center serviceswith your goals in mind. We can use your existing processes and/or create new ones for you based on your needs. We are flexible enough to help you scale your business faster.
Focus on the big goal, perfecting your product or service, or getting the word out there, while we take care of bringing the customers to you.
We have an all-inclusive fee that takes care of everything from strategy to training to management. Reach out to us to get a quote based on what your business needs.
Any. We work with companies of all sizes, across multiple industries. Often small businesses come to us just needing an agent or two, then quickly increase to ten, or much more. Our goal is to help your company grow big, or even bigger.
We are confident in our processes. Our clients often get their ROI upfront because we continuously monitor and improve to reach your goals faster.
All of our Senior Leadership team members have over a decade each of experience creating and running high quality sales and support services for small and large businesses across a wide variety of industries. We’ve taken everything we’ve learned to create solutions and services that specialize in sales and retention. We put in the time and effort to study our clients’ business, products or services, and customer needs in order to provide services that deliver the best results.
111 Paseo de Roxas Ave
Makati, Metro Manila, 1229
Philippines
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