Give real-time support to your website visitors and turn them into customers. Take advantage of the traffic you get on your website and build customer trust when you have live agents ready to answer any inquiry they might have.
Outsourcing your live chat customer service and support needs to Loop Contact Solutions is a strategic move that can significantly enhance your business’s customer service experience and sales performance.
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Live sales chat support is what helps turn curious, interested website visitors into paying customers. Take advantage of your website traffic by providing your potential customers with live agent support that gives them good offers and answers to inquiries that ultimately nudges them to make the purchase.
It’s no secret that in today’s fast-paced digital environment, customers expect immediate responses. Loop provides 24/7 live chat support, ensuring that your customers receive prompt and efficient service at any time of the day or night. By outsourcing live chat support services to Loop, you guarantee that no customer query goes unanswered, enhancing customer satisfaction and loyalty as a result.
Beyond live chat support, we offer a comprehensive suite of services, including customer onboarding, winback, upselling/cross-selling, appointment setting and more. This holistic approach ensures that every aspect of your customer service strategy is optimized for success. By choosing to outsource live chat support to Loop, you benefit from a partner who is invested in your business’s growth and success.
Our team has been providing live sales chat support for big and small businesses, with a wide variety of inquiries since 2005. Ever since, we’ve continuously acquired more skills and have perfected the processes that enable us to deliver upfront ROI for our clients. We build confidence and trust in your business, giving you a competitive advantage.
We study the traffic on your website, sales funnels, landing pages, and membership areas to identify what your customers need from each page. From there, we develop custom sales approaches within the context of the page. For example, on the order page our focus is to reduce order form abandonment, on the pricing page, we highlight the benefits of your product or service.
We study your website, product areas, marketing campaigns and funnels, traffic and volumes, and their intent.
Pinpoint where we will speak to the lion’s share of your prospect, current and canceling customers.
Create chat flows, canned responses, scripts, strategies, tactics, offers, and a training program.
Create the messages that people will see when they spend time on your web pages and set the conditions under which they will appear.
Highly trained sales and/or support team trained in your business. This team can do phone and email as well if you need them to.
State-of-the-art live chat technology so we can engage the right people at the right time, with the right message and solution.
We provide, create, manage, and improve all aspects of your call center services.
Our service caters to:
Our numbers
90%
Inbound Conversions
25%
Saves
95%
Quality Score
150%
ROI
What our clients have to say
Try us for 90 days and see real tangible results before you make your decision
Thinking about outsourcing? Send in this form and we’ll set up a call right away.
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Certifications
What you’ll get from us
Jesse Rosenthal, Loop’s founder, and Loop’s senior leadership team bring decades of experience working with top American brands, helping them develop world-class customer support systems, as well as high-performance sales and retention campaigns.
Through extensive research on various customer journeys, we’ve identified key pain points and growth opportunities for a wide range of businesses. With this knowledge, we developed 4 solutions and 13 services that focus on optimizing acquisition, retention, and the delivery of cross-sell and upsell opportunities at critical moments. Each service can be adapted to meet client needs, ensuring we can quickly launch high-functioning call center operations.
For every product we handle, we design and personalize processes. We also account for each communication channel, covering both inbound and outbound interactions. These plans are then transferred to our agent teams through comprehensive, structured training programs.
Our strategies cover multiple aspects:
Each agent undergoes product-specific training, becoming skilled in both sales and support for inbound and outbound services. We maximize productivity by enabling agents to switch between different channels and functions—like moving from inbound sales to outbound calls or managing emails—based on demand. This approach ensures seamless service across all platforms without compromising quality.
Located at the center of the talent pool in the Philippines, we hand-pick the best candidates and nurture their growth. Beyond skill assessments, we also focus on personality compatibility to create the perfect team for your brand. Each agent becomes a brand ambassador, deeply familiar with your product or service. Through a rigorous four-layer selection process and ongoing refresher training, our teams remain at their best. Our HR experts identify top talent with potential, and our operations team develops them into exceptional performers, delivering unparalleled customer service and strong sales outcomes.
We provide exactly the right number of trained, skilled agents without unnecessary staffing or overspending. As your business grows—with new products, campaigns, or customers—we adjust our scope, update processes, and train agents accordingly. Whether your support needs increase or decrease, we have the flexibility to scale your team efficiently.
A seasoned operations manager, specializing in either sales or support, will lead your service launch. They will fully immerse themselves in your business to design, implement, and manage the new service. As performance ramps up, the manager ensures your team stays aligned with goals to achieve optimal results.
We offer fully managed call center services focused on your business goals. We can either adapt your existing processes or create new ones based on your needs. Our services are flexible, ensuring you can grow your business quickly and efficiently.
So that you can set your focus on perfecting your product, growing your brand, and achieving larger goals while we take care of customer engagement and sales for you.
We offer an all-inclusive fee that covers everything—strategy, training, and management. Contact us for a quote customized to your business needs.
We support businesses of all sizes across industries. Many start small with just one or two agents and quickly scale to ten or more. Our goal is to help you grow, no matter your size.
We’re confident about our approach. Our clients often achieve ROI early because we continually monitor, optimize, and improve performance to meet their objectives.
Our leadership team has over a decade of experience building high-quality sales and support services for businesses of all sizes. We specialize in solutions for acquisition and retention. By deeply understanding each client’s product and customers, we provide services that consistently deliver top-tier results.
111 Paseo de Roxas Ave
Makati, Metro Manila, 1229
Philippines
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