Ace your customer winbacks
Former customer lists can be a goldmine when it comes to growing your sales. A good sales team can help you win back more former customers by offering alternatives or similar products depending on their needs.
More often than not, customers leave because
- They didn’t get the value they expected;
- They didn’t get their desired results;
- They didn’t use your product or service enough;
- They feel it’s risky to use
- They’ve experienced bad customer and or tech support
- They got busy with other things
- They think they no longer need your product or service
- They made an impulse buy but forgot about it
What makes Loop the choice for customer winback service?
We’ve designed our winback service to be able to give you an upfront profit by identifying and addressing what made your former customers leave in the first place. We experience the product or service first hand so we can have a full understanding of the customer journey. This allows us to be able to reach out to your former customers and create a rapport that can win them back.
Our customer winback service can:
We reach out to your:
- Former customers;
- Canceled customers
- Refunded customers
- Inactive subscribers
- Expired subscribers
- Create win back call flows, scripts, offers, rebuttals, and a training program;
- Train our agents on your products, services, and win back strategies and processes;
- Launch your new win back team and rapidly make changes to strategies, scripting, offers, and the team, to achieve high performance and reach your goals.
Cosmetics and personal care delivery
Software & Saas
Internet service providers
Internet virus protection
Plumbing and handyman services
Foreign language learning
Nutritional supplement delivery
Loop understands the subscription marketplace which already puts them ahead of the crowd. With Loop, you don't just give them a list and be done with it. Jesse brings ideas and opportunities to you - sometimes ideas that don't benefit him a bit. That's a true partner.”
Eagle Financial Publications
“Loop has been managing Newsmax's outbound retention programs and select inbound programs since 2017. Through Loop's careful management and innovative teamwork we've seen exponential growth. We appreciate the partnership we have with Loop.”
Retention Director/Group Publisher
“Loop soon proved to be an income generator for our subscription based webmaster tools related business. We were all pretty much overwhelmed by the month to month growth and the revenue per client that was generated in a very short period of time.
Co-founder and CEO, Azooki Founder, Leadya Services, Inc. Director of
“He has been instrumental in transforming contact centers into profit centers by increasing bottom-line margins of multiple customers.”
Solid State Optronics
“He puts premium on teamwork but appreciates innovation as well. I will specifically highlight his not resting on his laurels, so to speak – he constantly looks for ways to get better, learn more and improve on his execution.”
Je Froilan Clerigo
JM Clerigo & Associates Law Office
“I have seen Jesse come in and completely turn around a call center. Everything from changing ineffective hierarchy structures, and outdated rules; and more importantly, building a team that wants to, and can, support the goals and vision he lays out.”
Founder & CEO
Clean Tech Lighting and Power
“Jesse brings the right entrepreneurial spirit and strong work ethic to his company, and combined with his deep understanding of the call center space and unique insights into the needs of subscribers.”
Talk to an expert!
Thinking about outsourcing? Send in this form and we'll set up a call right away.
US: 1 855 947 5667 (LOOP)
UK: 44 20 8077 0673
AU: 61 2 8073 5261
111 Paseo de Roxas Ave Makati,
Specialist Sales, Support and Retention Call Center
Founder Jesse Rosenthal and Loop's Senior Leadership team have decades of experience helping many of America's biggest brands to build and run world-class support services and high-performance sales and retention campaigns.
Specialized solutions and services
We have studied the customer journey of various businesses and learned their pain points and opportunities. From that, we've developed 4 solutions and 13 services that increase acquisition, retention and deliver cross-sells and upsells at key points throughout the customer journey. Our services are customized for each client, enabling us to start up new high-functioning call center services quickly.
Strategic planning and process creation
We create and customize processes for each product we will sell and support. We also plan for every communication channel , whether inbound or outbound. These are then cascaded to our agent teams via an in-depth formal training program.
- Sales and retention services - we create strategies, tactics, offers, and more;
- Customer support services - we create end-to-end processes, a knowledge base, call flows, quality assurance programs, and more.
Fully utilized agents who can do phone and email, or sales and support
Each agent is trained separately for each of your products and services to be able to handle both sales and support, whether inbound or outbound. We maximize agent productivity by letting them switch from inbound sales calls to email support, outbound phone to inbound sales and customer services, and more, as needed. We do this while maintaining the highest standards in all channels and service types.
Premium management, support, and frontline agents
Our headquarters are in the center of talent in the Philippines. We select and nurture the best talents to help our clients grow. We go beyond skill and also look at compatibility. A team will be assigned to become your brand ambassadors who will know your product or service inside out. Aside from a strict 4-layer screening process, we conduct monthly refresher training programs to ensure they’re in tip-top shape while representing your brand. Our dedicated HR team knows how to pick the top market agents who have great potential. Our Operations team will train them to become top-performing agents, delivering world-class customer service and exceptional sales results.
Save money and scale your business
We give you the right number of dedicated, skilled, trained agents for your business without overstaffing (and overspending). When you add new products, websites, marketing campaigns, and customers, we expand our scope, learn about the changes, update your processes, and train the agents. As your business’ phone, email, and chat needs grow, we add agents. If you need to scale back, we can do that too.
Project launch team of senior sales and support experts
You will get a seasoned call center operations sales or support manager with extensive experience in launching new services. We will immerse ourselves in your business, build and launch your new service, and manage the team as performance ramps up, to reliably achieve great results.
We provide fully managed call center services with your goals in mind. We can use your existing processes and/or create new ones for you based on your needs. We are flexible enough to help you scale your business faster.
Set goals with you
We study your business, products, marketing, customers, website and tech
We plan out how to talk to your customers and deliver the results and quality you need
We build processes and a formal training program
We hire and train a brand new team of agents and a manager
We setup tech for you, reports, quality, compliance, branding, and more
We launch your service and rapidly increase performance to achieve your goals
We manage and improve your service over time, keeping current on all changes
We are confident in our processes. Our clients often get their ROI upfront because we continuously monitor and improve to reach your goals faster.