Customer Winbacks

Ace your customer winbacks

Former customer lists can be a goldmine when it comes to growing your sales. A good sales team can help you win back more former customers by offering alternatives or similar products depending on their needs.

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What's a customer winback service?

A winback service is the art of reaching out to those who haven’t bought recently in order to win them back. We reach out and ask about their experience to fix any issue or problem, re-sell the product or service, or offer alternatives.

More often than not, customers leave because

  • They didn’t get the value they expected;
  • They didn’t get their desired results;
  • They didn’t use your product or service enough;
  • They feel it’s risky to use
  • They’ve experienced bad customer and or tech support
  • They got busy with other things
  • They think they no longer need your product or service
  • They made an impulse buy but forgot about it

Whatever the reason may be, our team is equipped to overcome them to win your customers back. We specialize in building campaigns and sales teams specific to winbacks, often built in a way to generate an upfront profit each month.

What makes Loop the choice for customer winback service?

We’ve designed our winback service to be able to give you an upfront profit by identifying and addressing what made your former customers leave in the first place. We experience the product or service first hand so we can have a full understanding of the customer journey. This allows us to be able to reach out to your former customers and create a rapport that can win them back.

Our customer winback service can:

  • Understand why customers go

    • Review former customers

    • Decide which products to winback customers to

    • Understand where they were in their customer journey when they left

    • Understand how they left and why
  • Create a winback strategy

    • For each reason why your customers go, we figure out how to win them back

    • Create retention strategies and tactics that address their reasons for leaving

    • Create winback call flows, scripts, offers, rebuttals, and a training program

    • Plan effective winback offers to overcome key cancel reasons and buying objection
  • Build a winback team

    • Hire seasoned sales agents well-suited for your customers and products or services.

    • Train our agents on your products, services, and our winback strategies and processes.

    • Launch your new winback team and rapidly make changes to strategies, scripting, offers, and the team, to achieve high performance and reach your goals

We reach out to your:

  • Former customers;
  • Canceled customers
  • Refunded customers
  • Inactive subscribers
  • Expired subscribers
  • Create win back call flows, scripts, offers, rebuttals, and a training program;
  • Train our agents on your products, services, and win back strategies and processes;
  • Launch your new win back team and rapidly make changes to strategies, scripting, offers, and the team, to achieve high performance and reach your goals.

Our numbers

Inbound Conversions

Saves

Quality Score

ROI

Build success in any industry

Publishing

Financial newsletters

Magazines

Newspapers

eCommerce

Cosmetics and personal care delivery

Transportation

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Software & Saas

Music

Movies

Online dating

Gaming

Internet service providers

Fitness clubs

Food delivery

Internet virus protection

Event tickets

Technical support

Travel

Plumbing and handyman services

Foreign language learning

Nutritional supplement delivery

And more

What our clients have to say

Loop understands the subscription marketplace which already puts them ahead of the crowd. With Loop, you don't just give them a list and be done with it. Jesse brings ideas and opportunities to you - sometimes ideas that don't benefit him a bit. That's a true partner.”

Roger Michalski

VP/Group Publisher
Eagle Financial Publications

“Loop has been managing Newsmax's outbound retention programs and select inbound programs since 2017. Through Loop's careful management and innovative teamwork we've seen exponential growth. We appreciate the partnership we have with Loop.”

Laura Vail

Retention Director/Group Publisher
Newsmax Media

“Loop soon proved to be an income generator for our subscription based webmaster tools related business. We were all pretty much overwhelmed by the month to month growth and the revenue per client that was generated in a very short period of time.

Eilon Arad

Co-founder and CEO, Azooki Founder, Leadya Services, Inc. Director of Business Development,
Coinpoint Services

“He has been instrumental in transforming contact centers into profit centers by increasing bottom-line margins of multiple customers.”

Bob Jesson

Operations Manager
Solid State Optronics

“He puts premium on teamwork but appreciates innovation as well. I will specifically highlight his not resting on his laurels, so to speak – he constantly looks for ways to get better, learn more and improve on his execution.”

Je Froilan Clerigo

Founding Partner
JM Clerigo & Associates Law Office

“I have seen Jesse come in and completely turn around a call center. Everything from changing ineffective hierarchy structures, and outdated rules; and more importantly, building a team that wants to, and can, support the goals and vision he lays out.”

Chris Camp

Founder & CEO
Clean Tech Lighting and Power

“Jesse brings the right entrepreneurial spirit and strong work ethic to his company, and combined with his deep understanding of the call center space and unique insights into the needs of subscribers.”

Christopher Berner

Facebook

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US: 1 855 947 5667 (LOOP)

UK: 44 20 8077 0673

AU: 61 2 8073 5261

sales@loopcontactsolutions.com

support@loopcontactsolutions.com

111 Paseo de Roxas Ave Makati,
Metro Manila,
1229 Philippines

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What you get

Specialist Sales, Support and Retention Call Center

Founder Jesse Rosenthal and Loop's Senior Leadership team have decades of experience helping many of America's biggest brands to build and run world-class support services and high-performance sales and retention campaigns.

Specialized solutions and services

We have studied the customer journey of various businesses and learned their pain points and opportunities. From that, we've developed 4 solutions and 13 services that increase acquisition, retention and deliver cross-sells and upsells at key points throughout the customer journey. Our services are customized for each client, enabling us to start up new high-functioning call center services quickly.

Strategic planning and process creation

We create and customize processes for each product we will sell and support. We also plan for every communication channel , whether inbound or outbound. These are then cascaded to our agent teams via an in-depth formal training program.

  • Sales and retention services - we create strategies, tactics, offers, and more;
  • Customer support services - we create end-to-end processes, a knowledge base, call flows, quality assurance programs, and more.

Fully utilized agents who can do phone and email, or sales and support

Each agent is trained separately for each of your products and services to be able to handle both sales and support, whether inbound or outbound. We maximize agent productivity by letting them switch from inbound sales calls to email support, outbound phone to inbound sales and customer services, and more, as needed. We do this while maintaining the highest standards in all channels and service types.

Premium management, support, and frontline agents

Our headquarters are in the center of talent in the Philippines. We select and nurture the best talents to help our clients grow. We go beyond skill and also look at compatibility. A team will be assigned to become your brand ambassadors who will know your product or service inside out. Aside from a strict 4-layer screening process, we conduct monthly refresher training programs to ensure they’re in tip-top shape while representing your brand. Our dedicated HR team knows how to pick the top market agents who have great potential. Our Operations team will train them to become top-performing agents, delivering world-class customer service and exceptional sales results.

Save money and scale your business

We give you the right number of dedicated, skilled, trained agents for your business without overstaffing (and overspending). When you add new products, websites, marketing campaigns, and customers, we expand our scope, learn about the changes, update your processes, and train the agents. As your business’ phone, email, and chat needs grow, we add agents. If you need to scale back, we can do that too.

Project launch team of senior sales and support experts

You will get a seasoned call center operations sales or support manager with extensive experience in launching new services. We will immerse ourselves in your business, build and launch your new service, and manage the team as performance ramps up, to reliably achieve great results.

All-inclusive

We provide fully managed call center services with your goals in mind. We can use your existing processes and/or create new ones for you based on your needs. We are flexible enough to help you scale your business faster.

How it works

Step 1

Set goals with you

Step 2

We study your business, products, marketing, customers, website and tech

Step 3

We plan out how to talk to your customers and deliver the results and quality you need

Step 4

We build processes and a formal training program

Step 5

We hire and train a brand new team of agents and a manager

Step 6

We setup tech for you, reports, quality, compliance, branding, and more

Step 7

We launch your service and rapidly increase performance to achieve your goals

Step 8

We manage and improve your service over time, keeping current on all changes

Get your FREE consultation

Call center sales and support experts available now to help you solve your problems and achieve your goals

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Frequently Asked Questions

Focus on the big goal, perfecting your product or service, or getting the word out there, while we take care of winning back your former customers.

We have an all-inclusive fee that takes care of everything from strategy to training to management. Reach out to us to get a quote based on what your business needs.

Any. We work with companies of all sizes, across multiple industries. Often small businesses come to us just needing an agent or two, then quickly increase to ten, or much more. Our goal is to help your company grow big, or even bigger.

We are confident in our processes. Our clients often get their ROI upfront because we continuously monitor and improve to reach your goals faster.

All of our Senior Leadership team members have over a decade each of experience creating and running high quality sales and support services for small and large businesses across a wide variety of industries. We’ve taken everything we’ve learned to create solutions and services that specialize in sales and retention. We put in the time and effort to study our clients’ business, products or services, and customer needs in order to provide services that deliver the best results.