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Harness the power of email. Outsource your email support since it is a crucial part of your customers’ experience. Our email support service can help you handle all customer service, technical support, cancel and refund emails.
Email is often the first mode of communication your customers choose to engage with you. When good answers are delivered quickly, you can turn email support into a competitive advantage. On the other hand, slow and poor responses exacerbate other problems, generate complaints and negative reviews, and cause your hard-earned customers to leave. Some companies consider email as a secondary communication channel simply because they don’t handle incoming messages optimally.
Without a voice on the other side of the conversation, it’s easy to put emails aside and tell yourself it can wait. However, email is one of the fastest and easiest communication channels for customers. You can take advantage of this and give your customers the attention they deserve with the help of our unique and proven strategy.
Our tried-and-tested processes dramatically reduce the unnecessary back and forth that can negatively impact customer experience. We make it a point to understand your business, products, customers, and their needs to be able to develop detailed processes that can handle any type of request or inquiry on email.
Our agents go through a strict training and selection process, so that only the best performing ones work for you. We are confident that every agent can answer customer emails quickly and resolve any issues right away. We have special processes for emails with multiple requests, as well emails with escalations.
We handle:
Customers who need simple or complex customer service requests handled. Includes onboarding and customer success assistance. Often includes email and web form cancels.
Customers who need technical help with their product or service through email.
Potential customers who have questions but aren’t ready to buy today.
Current customers and subscribers who want to cancel, refund, return their product, discontinue the trial, and more.
Our numbers
90%
Inbound Conversions
25%
Saves
95%
Quality Score
150%
ROI
Build success in any industry
What our clients have to say
Try us for 90 days and see real tangible results before you make your decision
Thinking about outsourcing? Send in this form and we’ll set up a call right away.
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Certifications
What you get
Founder Jesse Rosenthal and Loop’s Senior Leadership team have decades of experience helping many of America’s biggest brands to build and run world-class support services and high-performance sales and retention campaigns.
We have studied the customer journey of various businesses and learned their pain points and opportunities. From that, we’ve developed 4 solutions and 13 services that increase acquisition, retention and deliver cross-sells and upsellsat key points throughout the customer journey. Our services are customized for each client, enabling us to start up new high-functioning call center services quickly.
We create and customize processes for each product we will sell and support. We also plan for every communication channel, whether inbound or outbound. These are then cascaded to our agent teams via an in-depth formal training program.
Each agent is trained separately for each of your products and services to be able to handle both sales and support, whether inbound or outbound. We maximize agent productivity by letting them switch from inbound sales calls to email support, outbound phone to inbound sales and customer services, and more, as needed. We do this while maintaining the highest standards in all channels and service types.
Our headquarters are in the center of talent in the Philippines. We select and nurture the best talents to help our clients grow. We go beyond skill and also look at compatibility. A team will be assigned to become your brand ambassadors who will know your product or service inside out. Aside from a strict 4-layer screening process, we conduct monthly refresher training programs to ensure they’re in tip-top shape while representing your brand. Our dedicated HR team knows how to pick the top market agents who have great potential. Our Operations team will train them to become top-performing agents, delivering world-class customer service and exceptional sales results.
We give you the right number of dedicated, skilled, trained agents for your business without overstaffing (and overspending). When you add new products, websites, marketing campaigns, and customers, we expand our scope, learn about the changes, update your processes, and train the agents. As your business’ phone, email, and chat needs grow, we add agents. If you need to scale back, we can do that too.
You will get a seasoned call center operations sales or support manager with extensive experience in launching new services. We will immerse ourselves in your business, build and launch your new service, and manage the team as performance ramps up, to reliably achieve great results.
We provide fully managed call center serviceswith your goals in mind. We can use your existing processes and/or create new ones for you based on your needs. We are flexible enough to help you scale your business faster.
Focus on the big goal, perfecting your product or service, or getting the word out there, while we take care of providing world-class support to your customers.
We have an all-inclusive fee that takes care of everything from strategy to training to management. Reach out to us to get a quote based on what your business needs.
Any. We work with companies of all sizes, across multiple industries. Often small businesses come to us just needing an agent or two, then quickly increase to ten, or much more. Our goal is to help your company grow big, or even bigger.
We are confident in our processes. Our clients often get their ROI upfront because we continuously monitor and improve to reach your goals faster.
All of our Senior Leadership team members have over a decade each of experience creating and running high quality sales and support services for small and large businesses across a wide variety of industries. We’ve taken everything we’ve learned to create solutions and services that specialize in sales and retention. We put in the time and effort to study our clients’ business, products or services, and customer needs in order to provide services that deliver the best results.
111 Paseo de Roxas Ave
Makati, Metro Manila, 1229
Philippines
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