Technical Support Service
Keep your customers happy with technical support
Many customers end up cancelling a subscription, returning a product, or not repurchasing from a business simply because of a tech problem. Keep them happy and keep them subscribing or buying when you provide world-class customer support. Outsourcing technical support is key to making sure they can get the most out of your product or service.
What's a technical support service?
Great, world-class technical support is all about keeping customers happy, loyal, and making them come back. In many cases, there’s not even a problem with a product.
Technical issues are generally divided into four categories:
- Customer doesn't know how to use your product;
- The product involves technology, and the customer is not tech-savvy;
- The product is technically challenging;
- The product has a technical problem..
Great technical support can get your customers right back to enjoying your product or service. And when your customers have a good experience with your company, they will keep purchasing from you. Our technical support service focuses on the outcome—satisfied, loyal customers using your product or service, so you can have a competitive advantage, increased profits, and growth.
What makes Loop the choice for technical support service?
Our technical support team delivers world-class customer service by knowing our clients’ products inside-out. Your agents will go through the customer journey in order to better understand what they might need. They will experience your product or service first-hand and undergo training specifically to resolve the most common technical problems that your customers have.
They will have expertise in the product or service so that whenever they talk to your customers, they can address concerns in a way that will leave a good impression on them.
Who is it for?
- New customers who are not tech-savvy;
- Frustrated customers;
- Anybody with technical problems
- Customers who need to be shown how to use the product
- Current customers who've stopped using your product;
- Canceling customers
- Customers who need phone, email, or chat support
Build success in any industry
Cosmetics and personal care delivery
Software & Saas
Internet service providers
Internet virus protection
Plumbing and handyman services
Foreign language learning
Nutritional supplement delivery
What our clients have to say
Loop understands the subscription marketplace which already puts them ahead of the crowd. With Loop, you don't just give them a list and be done with it. Jesse brings ideas and opportunities to you - sometimes ideas that don't benefit him a bit. That's a true partner.”
Eagle Financial Publications
“Loop soon proved to be an income generator for our subscription based webmaster tools related business. We were all pretty much overwhelmed by the month to month growth and the revenue per client that was generated in a very short period of time.
Co-founder and CEO, Azooki Founder, Leadya Services, Inc. Director of
“He has been instrumental in transforming contact centers into profit centers by increasing bottom-line margins of multiple customers.”
Solid State Optronics
“He puts premium on teamwork but appreciates innovation as well. I will specifically highlight his not resting on his laurels, so to speak – he constantly looks for ways to get better, learn more and improve on his execution.”
Je Froilan Clerigo
JM Clerigo & Associates Law Office
“I have seen Jesse come in and completely turn around a call center. Everything from changing ineffective hierarchy structures, and outdated rules; and more importantly, building a team that wants to, and can, support the goals and vision he lays out.”
Founder & CEO
Clean Tech Lighting and Power
“Jesse brings the right entrepreneurial spirit and strong work ethic to his company, and combined with his deep understanding of the call center space and unique insights into the needs of subscribers.”
Try us for 90 Days and see real tangible results
before you make your decision
Talk to an expert!
Thinking about outsourcing? Send in this form and we'll set up a call right away.
US: 1 855 947 5667 (LOOP)
UK: 44 20 8077 0673
AU: 61 2 8073 5261
111 Paseo de Roxas Ave Makati,
What you get
Specialist Sales, Support and Retention Call Center
Founder Jesse Rosenthal and Loop's Senior Leadership team have decades of experience helping many of America's biggest brands to build and run world-class support services and high-performance sales and retention campaigns.
Specialized solutions and services
We have studied the customer journey of various businesses and learned their pain points and opportunities. From that, we've developed 4 solutions and 13 services that increase acquisition, retention and deliver cross-sells and upsells at key points throughout the customer journey. Our services are customized for each client, enabling us to start up new high-functioning call center services quickly.
Strategic planning and process creation
We create and customize processes for each product we will sell and support. We also plan for every communication channel , whether inbound or outbound. These are then cascaded to our agent teams via an in-depth formal training program.
- Sales and retention services - we create strategies, tactics, offers, and more;
- Customer support services - we create end-to-end processes, a knowledge base, call flows, quality assurance programs, and more.
Fully utilized agents who can do phone and email, or sales and support
Each agent is trained separately for each of your products and services to be able to handle both sales and support, whether inbound or outbound. We maximize agent productivity by letting them switch from inbound sales calls to email support, outbound phone to inbound sales and customer services, and more, as needed. We do this while maintaining the highest standards in all channels and service types.
Premium management, support, and frontline agents
Our headquarters are in the center of talent in the Philippines. We select and nurture the best talents to help our clients grow. We go beyond skill and also look at compatibility. A team will be assigned to become your brand ambassadors who will know your product or service inside out. Aside from a strict 4-layer screening process, we conduct monthly refresher training programs to ensure they’re in tip-top shape while representing your brand. Our dedicated HR team knows how to pick the top market agents who have great potential. Our Operations team will train them to become top-performing agents, delivering world-class customer service and exceptional sales results.
Save money and scale your business
We give you the right number of dedicated, skilled, trained agents for your business without overstaffing (and overspending). When you add new products, websites, marketing campaigns, and customers, we expand our scope, learn about the changes, update your processes, and train the agents. As your business’ phone, email, and chat needs grow, we add agents. If you need to scale back, we can do that too.
Project launch team of senior sales and support experts
You will get a seasoned call center operations sales or support manager with extensive experience in launching new services. We will immerse ourselves in your business, build and launch your new service, and manage the team as performance ramps up, to reliably achieve great results.
We provide fully managed call center services with your goals in mind. We can use your existing processes and/or create new ones for you based on your needs. We are flexible enough to help you scale your business faster.
How it works
Set goals with you
We study your business, products, marketing, customers, website and tech
We plan out how to talk to your customers and deliver the results and quality you need
We build processes and a formal training program
We hire and train a brand new team of agents and a manager
We setup tech for you, reports, quality, compliance, branding, and more
We launch your service and rapidly increase performance to achieve your goals
We manage and improve your service over time, keeping current on all changes
Get your FREE consultation
Call center sales and support experts available now to help you solve your problems and achieve your goals
Frequently Asked Questions
We are confident in our processes. Our clients often get their ROI upfront because we continuously monitor and improve to reach your goals faster.