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Great, world-class technical support is all about keeping customers happy, loyal, and making them come back. In many cases, there’s not even a problem with a product.
Technical issues are generally divided into four categories:
Great technical support can get your customers right back to enjoying your product or service. And when your customers have a good experience with your company, they will keep purchasing from you. Our technical support service focuses on the outcome—satisfied, loyal customers using your product or service, so you can have a competitive advantage, increased profits, and growth.
Our technical support team delivers world-class customer service by knowing our clients’ products inside-out. Your agents will go through the customer journey in order to better understand what they might need. They will experience your product or service first-hand and undergo training specifically to resolve the most common technical problems that your customers have.
They will have expertise in handling complex technical issues so that whenever they talk to your customers, they can address concerns in a way that will leave a good impression on them. Whether it is IT support, help desk, or dedicated technical support outsourcing, our team is prepared to provide expert support.
Focus on your main goal—whether that’s perfecting your product or service, or spreading the word—while we handle providing world-class support to your customers.
Our all-inclusive fee covers everything from strategy to training to management. Contact us to get a quote designed for your business needs.
We work with companies of all sizes and across various industries. Many small businesses start with just one or two agents and soon expand to ten or more. Our goal is to help your company grow and reach new heights.
Loop provides multi-tiered support, including Level 1 (basic troubleshooting), Level 2 (advanced technical assistance), and Level 3 (expert-level support and engineering collaboration). Our teams are adaptable based on your business needs.
Absolutely. We implement strict data security measures, including encryption, access controls, and compliance with industry standards like GDPR and PCI-DSS. Your customers’ data is handled with the highest level of confidentiality and security.
We trust our processes. Clients frequently see ROI upfront thanks to our continuous monitoring and improvements, ensuring you reach your goals faster.
Our Senior Leadership team boasts over a decade of experience each in creating and managing top-notch sales and support services for both small and large businesses across various industries. We’ve leveraged this extensive knowledge to develop solutions and services focused on sales and retention. We dedicate time and effort to thoroughly understand our clients’ businesses, products, services, and customer needs, ensuring we deliver the best possible results.
Technical support includes troubleshooting software issues, hardware diagnostics, network support, system configuration, and resolving user inquiries. It can also involve assisting customers with installations, updates, and technical training.
Yes. Loop’s technical support teams are trained to handle everything from basic troubleshooting to complex technical challenges. Our agents are skilled in industry-specific tools and protocols, ensuring they can resolve even the most advanced issues efficiently.
Our numbers
90%
Inbound Conversions
25%
Saves
95%
Quality Score
150%
ROI
What our clients have to say
Try us for 90 days and see real tangible results before you make your decision
Thinking about outsourcing? Send in this form and we’ll set up a call right away.
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Certifications
What you get
Our world-class technical support call center outsourcing is designed to elevate your customers’ experience, with high-performance retention and sales campaigns.
Our dedicated technical support outsourcing services are customized for each client, enabling us to start up new high-functioning call center services quickly.
We design and plan processes for every product we support, ensuring comprehensive planning for all communication channels, both inbound and outbound. These plans are then delivered to our agent teams through a thorough formal training program.
Our agents are trained to fully understand your products and services, so we can handle any technical issues with ease. We can easily switch from inbound sales calls to email support, outbound phone to inbound customer services as required.
We select and nurture the best talent to help our clients grow, assigning you a dedicated brand ambassador who will know your product or service inside out. Strict screening processes and monthly training refreshers ensure our top-performing agents consistently deliver world-class customer service and exceptional sales results.
There’s no overstaffing (and overspending) with Loop – we give you exactly the number of agents you need for a seamless technical support experience. No more, no less. We expand our scope as your business grows, and if you need to scale back, we can do that too.
You’ll have a seasoned professional launching your new services. We immerse ourselves in your business, build and launch your new service, and manage the team as performance ramps up.
We provide fully managed call center services with your goals in mind. We can use your existing processes start from scratch based on your needs. Whether you need help desk support or advanced technical support solutions, our services are designed to meet your unique business needs.
111 Paseo de Roxas Ave
Makati, Metro Manila, 1229
Philippines
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