Set yourself apart with world-class, customized customer support
Great customer support is a key factor in making your customers stay or buy more of your product or service. Keep them happy with superior customer support that gives them VIP treatment wherever they are in their journey.
How we do it:
We train our agents to provide the
highest quality support
for your customers. They know your products or services inside-out, as well as
the most common needs of your customers to be able to resolve issues swiftly and
They’re equipped to handle sales on top of customer support, so that every good interaction can become an opportunity to cross sell or upsell. We also maximize productivity by allowing your agents to take on both calls and emails, helping you save time and money.
- World-class customer service;
- Fast responses rate;
- Red carpet for VIP customers;
- Agents are experts in each product;
- Agents Handle complex issues and difficult-to-resolve complaints;
- Resolve concerns on the first contact;
- Same agents do inbound sales and save cancels
- Phone and email support;
- Cross-sell and upsell during support.
- Quick response to customer complaints;
- Fluent, well-written, properly branded emails;
- Right solutions to each request;
- Management of multiple requests in a single email
- Extremely high-quality scores;
- High average handle times rates.
- Help on technical issues for customers;
- Help when product isn't working;
- Instructional support to help customers use product/service;
- Skow elderly and not tech-savvy customers how to use product/service;
- Help for customers who aren't getting the most out of it;
- Reduced cancels from poor or slow tech support
- Saved cancels and refunds
- Help ensuring all new customers start using and love your product;
- Use data to identify who amoung your customers need onbarding assistance;
- Help finding and fixing problems for dissatisfied customers;
- Reduce cancellations among on new customers;
- Help overcoming after-sales objections and hesitations;
- Cross selling and upselling during onboarding
- Deliver a red-carpet experience to your high-value customers
- Make sure all of your paying customers use and enjoy your product or service;
- Proactively find and fix problems causing your customers to look for alternatives;
- Deliver a red-carpet experience to your high-value customers;
- Proactively handle risks and problems which would lead to cancels if left unattended;
- Cross selling and upselling during customer success interactions.
What makes Loop the choice for customer support service?
We excel in giving world-class customer support to help them see and maximize the value of your product or service. We answer all their questions, walk them through offers, solve any issues they may encounter, and more. Your customer support team will be made up of top talents in the Philippines. They go through strict screening and in-depth training, so that only the best performing ones get to work on your account.
Our customer support service can:
- Provide world-class customer support;
- Quick respond to their customer support phone calls and emails;
- Achieve extremely high-quality scores and productivity rates;
- Build a dedicated team, expert in their activity and their products;
- Create end-to-end customer support processes and resources
- Set up blending so the same agents handle calls and emails
- Save cancels and refunds on inbound calls
- Cross-sell and upsell on inbound calls.
Provide your customers with world class phone and email customer support
Cosmetics and personal care delivery
Software & Saas
Internet service providers
Internet virus protection
Plumbing and handyman services
Foreign language learning
Nutritional supplement delivery
Loop understands the subscription marketplace which already puts them ahead of the crowd. With Loop, you don't just give them a list and be done with it. Jesse brings ideas and opportunities to you - sometimes ideas that don't benefit him a bit. That's a true partner.”
Eagle Financial Publications
“Loop soon proved to be an income generator for our subscription based webmaster tools related business. We were all pretty much overwhelmed by the month to month growth and the revenue per client that was generated in a very short period of time.
Co-founder and CEO, Azooki Founder, Leadya Services, Inc. Director of
“He has been instrumental in transforming contact centers into profit centers by increasing bottom-line margins of multiple customers.”
Solid State Optronics
“He puts premium on teamwork but appreciates innovation as well. I will specifically highlight his not resting on his laurels, so to speak – he constantly looks for ways to get better, learn more and improve on his execution.”
Je Froilan Clerigo
JM Clerigo & Associates Law Office
“I have seen Jesse come in and completely turn around a call center. Everything from changing ineffective hierarchy structures, and outdated rules; and more importantly, building a team that wants to, and can, support the goals and vision he lays out.”
Founder & CEO
Clean Tech Lighting and Power
“Jesse brings the right entrepreneurial spirit and strong work ethic to his company, and combined with his deep understanding of the call center space and unique insights into the needs of subscribers.”
Talk to an expert!
Thinking about outsourcing? Send in this form and we'll set up a call right away.
US: 1 855 947 5667 (LOOP)
UK: 44 20 8077 0673
AU: 61 2 8073 5261
111 Paseo de Roxas Ave Makati,
Specialist Sales, Support and Retention Call Center
Founder Jesse Rosenthal and Loop's Senior Leadership team have decades of experience helping many of America's biggest brands to build and run world-class support services and high-performance sales and retention campaigns.
Specialized solutions and services
We have studied the customer journey of various businesses and learned their pain points and opportunities. From that, we've developed 4 solutions and 13 services that increase acquisition, retention and deliver cross-sells and upsells at key points throughout the customer journey. Our services are customized for each client, enabling us to start up new high-functioning call center services quickly.
Strategic planning and process creation
We create and customize processes for each product we will sell and support. We also plan for every communication channel , whether inbound or outbound. These are then cascaded to our agent teams via an in-depth formal training program.
- Sales and retention services - we create strategies, tactics, offers, and more;
- Customer support services - we create end-to-end processes, a knowledge base, call flows, quality assurance programs, and more.
Fully utilized agents who can do phone and email, or sales and support
Each agent is trained separately for each of your products and services to be able to handle both sales and support, whether inbound or outbound. We maximize agent productivity by letting them switch from inbound sales calls to email support, outbound phone to inbound sales and customer services, and more, as needed. We do this while maintaining the highest standards in all channels and service types.
Premium management, support, and frontline agents
Our headquarters are in the center of talent in the Philippines. We select and nurture the best talents to help our clients grow. We go beyond skill and also look at compatibility. A team will be assigned to become your brand ambassadors who will know your product or service inside out. Aside from a strict 4-layer screening process, we conduct monthly refresher training programs to ensure they’re in tip-top shape while representing your brand. Our dedicated HR team knows how to pick the top market agents who have great potential. Our Operations team will train them to become top-performing agents, delivering world-class customer service and exceptional sales results.
Save money and scale your business
We give you the right number of dedicated, skilled, trained agents for your business without overstaffing (and overspending). When you add new products, websites, marketing campaigns, and customers, we expand our scope, learn about the changes, update your processes, and train the agents. As your business’ phone, email, and chat needs grow, we add agents. If you need to scale back, we can do that too.
Project launch team of senior sales and support experts
You will get a seasoned call center operations sales or support manager with extensive experience in launching new services. We will immerse ourselves in your business, build and launch your new service, and manage the team as performance ramps up, to reliably achieve great results.
We provide fully managed call center services with your goals in mind. We can use your existing processes and/or create new ones for you based on your needs. We are flexible enough to help you scale your business faster.
Set goals with you
We study your business, products, marketing, customers, website and tech
We plan out how to talk to your customers and deliver the results and quality you need
We build processes and a formal training program
We hire and train a brand new team of agents and a manager
We setup tech for you, reports, quality, compliance, branding, and more
We launch your service and rapidly increase performance to achieve your goals
We manage and improve your service over time, keeping current on all changes
We are confident in our processes. Our clients often get their ROI upfront because we continuously monitor and improve to reach your goals faster.