Prices starting from $1,000 per month*
Transform how you handle customer queries. As leaders in Philippine customer support outsourcing, we’re dedicated to redefining customer support by making every interaction count. Based in the Philippines, we leverage extensive experience and cultural fluency to deliver support that not only meets but exceeds expectations.
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Our numbers
90%
Inbound Conversions
25%
Saves
95%
Quality Score
150%
ROI
Partner with Loop Contact Solutions to elevate your customer support. Our commitment to excellence and innovation ensures that your customer support strategy not only meets current demands but sets new standards in customer care. Empower your business with exceptional customer support. Reach out to us today to get started!
Certifications
Our Services
We train our Philippine customer service agents to provide the highest quality support for your customers. They know your products or services inside-out, as well as the most common needs of your customers to be able to resolve issues swiftly and efficiently.
They’re equipped to handle sales on top of customer support, so that every good interaction can become an opportunity to cross sell or upsell. We also maximize productivity by allowing your agents to take on both calls and emails, helping you save time and money.
We excel in giving world-class customer support to help our agents see and maximize the value of your product or service. We answer all their questions, walk them through offers, solve any issues they may encounter, and more. Your customer support team will be made up of top talents in the Philippines. They go through strict screening and in-depth training, so that only the best performing ones get to work on your account.
Our Philippine customer support team can:
What our clients have to say
Try us for 90 days and see real tangible results before you make your decision
Thinking about outsourcing? Send in this form and we’ll set up a call right away.
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What do you get?
For every product or service we handle, we create processes to match its unique requirements. We also address all communication channels, covering inbound and outbound services. These strategies are then transformed into action through detailed training programs provided to our agent teams.
Our core areas include:
Our agents receive in-depth training in the products and services they will support. This cross-training allows them to switch efficiently between roles, handling inbound and outbound tasks as needed—whether it’s shifting from email support to sales calls or from customer service to outbound sales efforts. This flexibility helps us maintain high standards of service across all platforms.
Operating from a prime talent hub—Manila in in the Philippines—we meticulously select candidates with both skill and personality compatibility to match your brand. These agents become ambassadors for your product or service, gaining deep knowledge through rigorous selection and frequent refresher training. Our HR experts identify top talent, while our operations team shapes them into high-performing professionals who deliver excellent service and sales outcomes.
We provide the precise number of trained agents needed to support your business, preventing both overstaffing and unnecessary spending. As your operations expand—whether with new products, campaigns, or customers—we adjust our processes and scale the team accordingly. This flexibility allows us to easily grow or reduce operations based on your current requirements.
A dedicated operations manager, highly experienced in launching new call center services, will oversee the launch of your project. This manager will immerse themselves in your business to design, implement, and manage the service rollout. As performance improves, the manager ensures the team stays aligned with your goals to guarantee consistent success.
We offer a fully managed service that adapts to your business goals. Whether refining your existing processes or creating new ones, we adapt our services to your needs. Our flexible approach ensures your business scales efficiently and smoothly.
Outsourcing allows you to focus on perfecting your product, growing your brand, and achieving strategic goals, while we manage customer interactions and support.
Our all-inclusive fee covers strategy, training, and management. Contact us for a personalized quote based on your business’s unique needs.
We work with businesses of all sizes. Many of our clients start with just one or two agents and scale up as demand grows. Our mission is to support your growth, whether you’re just starting or expanding rapidly.
We are confident in our approach, with many clients experiencing early ROI. We continuously monitor, optimize, and fine-tune performance to meet your goals efficiently.
Our leadership team has over a decade of experience building high-quality sales and support services across industries. We specialize in developing strategies for customer acquisition and retention. By thoroughly understanding your products and customers, we consistently deliver results that exceed expectations.
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111 Paseo de Roxas Ave
Makati, Metro Manila, 1229
Philippines
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