Customer Support
Set yourself apart with world-class, customized customer support
Great customer support is a key factor in making your customers stay or buy more of your product or service. Keep them happy with superior customer support that gives them VIP treatment wherever they are in their journey.
TRUSTED BY
What's a world-class customer support service?
It’s all about being extremely knowledgeable about your business and products
or services to be able to anticipate and
solve problems customers
aren’t even aware of. When customers do reach out, our agents are able to
respond very quickly, answer their questions and
resolve their issues right
at the first interaction.
We can also save cancels, increase your revenue with cross sells and upsells,
and build customer loyalty. Our customer support service is available for phone,
email, and live chat, with agents able to switch from inbound phone to email to
maximize productivity. We achieve very high-quality scores with short average
handle times for calls and emails.
How we do it:
We train our agents to provide the
highest quality support
for your customers. They know your products or services inside-out, as well as
the most common needs of your customers to be able to resolve issues swiftly and
efficiently.
They’re equipped to handle sales on top of customer support, so
that every good interaction can become an opportunity to cross sell or upsell.
We also maximize productivity by allowing your agents to take on both calls and
emails, helping you save time and money.
Our Services
Customer Service
- World-class customer service;
- Fast responses rate;
- Red carpet for VIP customers;
- Agents are experts in each product;
- Agents Handle complex issues and difficult-to-resolve complaints;
- Resolve concerns on the first contact;
- Same agents do inbound sales and save cancels
- Phone and email support;
- Cross-sell and upsell during support.
E-Mail Support
- Quick response to customer complaints;
- Fluent, well-written, properly branded emails;
- Right solutions to each request;
- Management of multiple requests in a single email
- Extremely high-quality scores;
- High average handle times rates.
Technical Support
- Help on technical issues for customers;
- Help when product isn't working;
- Instructional support to help customers use product/service;
- Skow elderly and not tech-savvy customers how to use product/service;
- Help for customers who aren't getting the most out of it;
- Reduced cancels from poor or slow tech support
- Saved cancels and refunds
Customer Onboarding
- Help ensuring all new customers start using and love your product;
- Use data to identify who amoung your customers need onbarding assistance;
- Help finding and fixing problems for dissatisfied customers;
- Reduce cancellations among on new customers;
- Help overcoming after-sales objections and hesitations;
- Cross selling and upselling during onboarding
- Deliver a red-carpet experience to your high-value customers
Customer Success
- Make sure all of your paying customers use and enjoy your product or service;
- Proactively find and fix problems causing your customers to look for alternatives;
- Deliver a red-carpet experience to your high-value customers;
- Proactively handle risks and problems which would lead to cancels if left unattended;
- Cross selling and upselling during customer success interactions.
What makes Loop the choice for customer support service?
We excel in giving world-class customer support to help them see and maximize the value of your product or service. We answer all their questions, walk them through offers, solve any issues they may encounter, and more. Your customer support team will be made up of top talents in the Philippines. They go through strict screening and in-depth training, so that only the best performing ones get to work on your account.
Our customer support service can:
- Provide world-class customer support;
- Quick respond to their customer support phone calls and emails;
- Achieve extremely high-quality scores and productivity rates;
- Build a dedicated team, expert in their activity and their products;
- Create end-to-end customer support processes and resources
- Set up blending so the same agents handle calls and emails
- Save cancels and refunds on inbound calls
- Cross-sell and upsell on inbound calls.
Provide your customers with world class phone and email customer support
- Customer Support
- Customer support calls:
- Customer service emails:
From customers who need simple or complex customer service, technical support, or onboarding assistance
From customers who need help with their product or service through email, including email and web form cancels.
- Inbound Sales
- Sales inquiries:
- Prospective customers:
- Complex sales inquiries:
From potential customers who have questions and aren’t ready to buy today.
From product inquiries, social media, funnels, webinars, video sales presentations, website, TV, radio, print ads, and more.
From potential customers who haven't made up their minds to buy, or won’t unless they speak to a specialized agent.
- Cancellations
- Cancellation requests:
- Failed subscription renewals:
From current customers and subscribers who want to cancel, refund, return their product, discontinue the trial, and so on.
Fix billing and autorenewal problems in paying customers, active subscribers, members, users in their online accounts, and more.
Our numbers
Inbound Conversions
Saves
Quality Score
ROI
Build success in any industry
Publishing
Financial newsletters
Magazines
Newspapers
eCommerce
Cosmetics and personal care delivery
Transportation
See more
Software & Saas
Music
Movies
Online dating
Gaming
Internet service providers
Fitness clubs
Food delivery
Internet virus protection
Event tickets
Technical support
Travel
Plumbing and handyman services
Foreign language learning
Nutritional supplement delivery
And more
What our clients have to say
Try us for 90 days and see real tangible results
before you make your decision
Talk to an expert!
Thinking about outsourcing? Send in this form and we'll set up a call right away.
US: 1 855 947 5667 (LOOP)
UK: 44 20 8077 0673
AU: 61 2 8073
5261
sales@loopcontactsolutions.com
support@loopcontactsolutions.com
111 Paseo de Roxas Ave Makati,
Metro Manila,
1229 Philippines
Certifications
What you get
Specialist Sales, Support and Retention Call Center
Founder Jesse Rosenthal and Loop's Senior Leadership team have decades of experience helping many of America's biggest brands to build and run world-class support services and high-performance sales and retention campaigns.
Specialized solutions and services
We have studied the customer journey of various businesses and learned their pain points and opportunities. From that, we've developed 4 solutions and 13 services that increase acquisition, retention and deliver cross-sells and upsells at key points throughout the customer journey. Our services are customized for each client, enabling us to start up new high-functioning call center services quickly.
Strategic planning and process creation
We create and customize processes for each product we will sell and support. We also plan for every communication channel , whether inbound or outbound. These are then cascaded to our agent teams via an in-depth formal training program.
- Sales and retention services - we create strategies, tactics, offers, and more;
- Customer support services - we create end-to-end processes, a knowledge base, call flows, quality assurance programs, and more.
Fully utilized agents who can do phone and email, or sales and support
Each agent is trained separately for each of your products and services to be able to handle both sales and support, whether inbound or outbound. We maximize agent productivity by letting them switch from inbound sales calls to email support, outbound phone to inbound sales and customer services, and more, as needed. We do this while maintaining the highest standards in all channels and service types.
Premium management, support, and frontline agents
Our headquarters are in the center of talent in the Philippines. We select and nurture the best talents to help our clients grow. We go beyond skill and also look at compatibility. A team will be assigned to become your brand ambassadors who will know your product or service inside out. Aside from a strict 4-layer screening process, we conduct monthly refresher training programs to ensure they’re in tip-top shape while representing your brand. Our dedicated HR team knows how to pick the top market agents who have great potential. Our Operations team will train them to become top-performing agents, delivering world-class customer service and exceptional sales results.
Save money and scale your business
We give you the right number of dedicated, skilled, trained agents for your business without overstaffing (and overspending). When you add new products, websites, marketing campaigns, and customers, we expand our scope, learn about the changes, update your processes, and train the agents. As your business’ phone, email, and chat needs grow, we add agents. If you need to scale back, we can do that too.
Project launch team of senior sales and support experts
You will get a seasoned call center operations sales or support manager with extensive experience in launching new services. We will immerse ourselves in your business, build and launch your new service, and manage the team as performance ramps up, to reliably achieve great results.
All-inclusive
We provide fully managed call center services with your goals in mind. We can use your existing processes and/or create new ones for you based on your needs. We are flexible enough to help you scale your business faster.
How it works
Frequently Asked Questions
We are confident in our processes. Our clients often get their ROI upfront because we continuously monitor and improve to reach your goals faster.