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Your call center can be one of the most powerful sources of increased customer acquisition. Grow your customer base when you get more people to try out your product or service. Our agents are trained for high-performance sales that can greatly increase your conversion rates.
Our customer acquisition service is engineered to significantly, measurably, and profitably develop a business by accelerating the acquisition of new customers. Every inquiry can lead to sales and every trial can lead to paid subscriptions. We don’t let those opportunities go to waste.
Step 1: Maximize your marketing campaigns
Your call center can take your existing, successful marketing campaigns, whether digital, TV, radio, print, or other channels, and get you more customers. This is done by answering almost all the calls that come in, and increasing the percentage of answered calls that we turn into successful paid sales.
Our Philippine call centers agents speak “American” English, love American culture, and usually only have a very slight accent. They are confident, enthusiastic, very smart, and can offer expertise in your product. The idea is to establish a trust between the customer and call center agent.
Our Services
Our team will be ambassadors of your brand and equipped to answer any question, turning hesitation into excitement, and inquiries into sales.
We make sure that you are staffed with the right number of agents and your inbound sales teamis open when your customers need to speak to someone, including evenings and weekends.
Your business is our business. We’ll help you increase your customer acquisitionacross your entire business and product lines by knowing who to call, how to pitch, and what offers to make.
When we design our outbound sales service, we aim to build them to be an upfront profit center generating more revenue while minimizing cost.
Give real-time support to your website visitors and turn them into customers. Improve customer trustand give them the final nudge they need at their point of decision.
Our agents will be knowledgeable about your products to provide the right information that can lead to a sale.
All businesses have pain points that can lead to lost opportunities when it comes to acquiring new customers. We solve them and increase acquisition ratesthrough high-performance, dedicated sales teams armed with the right strategies, tactics, scripts, training and tech.
Sales teams we build can:
Our numbers
90%
Inbound Conversions
25%
Saves
95%
Quality Score
150%
ROI
Try us for 90 days and see real tangible results before you make your decision
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Certifications
What you get
Founder Jesse Rosenthal and Loop’s Senior Leadership team have decades of experience helping many of America’s biggest brands to build and run world-class support services and high-performance sales and retention campaigns.
We have studied the customer journey of various businesses and learned their pain points and opportunities. From that, we’ve developed 4 solutions and 13 services that increase acquisition, retention and deliver cross-sells and upsellsat key points throughout the customer journey. Our services are customized for each client, enabling us to start up new high-functioning call center services quickly.
We create and customize processes for each product we will sell and support. We also plan for every communication channel, whether inbound or outbound. These are then cascaded to our agent teams via an in-depth formal training program.
Each agent is trained separately for each of your products and services to be able to handle both sales and support, whether inbound or outbound. We maximize agent productivity by letting them switch from inbound sales calls to email support, outbound phone to inbound sales and customer services, and more, as needed. We do this while maintaining the highest standards in all channels and service types.
Our headquarters are in the center of talent in the Philippines. We select and nurture the best talents to help our clients grow. We go beyond skill and also look at compatibility. A team will be assigned to become your brand ambassadors who will know your product or service inside out. Aside from a strict 4-layer screening process, we conduct monthly refresher training programs to ensure they’re in tip-top shape while representing your brand. Our dedicated HR team knows how to pick the top market agents who have great potential. Our Operations team will train them to become top-performing agents, delivering world-class customer service and exceptional sales results.
We give you the right number of dedicated, skilled, trained agents for your business without overstaffing (and overspending). When you add new products, websites, marketing campaigns, and customers, we expand our scope, learn about the changes, update your processes, and train the agents. As your business’ phone, email, and chat needs grow, we add agents. If you need to scale back, we can do that too.
You will get a seasoned call center operations sales or support manager with extensive experience in launching new services. We will immerse ourselves in your business, build and launch your new service, and manage the team as performance ramps up, to reliably achieve great results.
We provide fully managed call center serviceswith your goals in mind. We can use your existing processes and/or create new ones for you based on your needs. We are flexible enough to help you scale your business faster.
Focus on the big goal, perfecting your product or service, or getting the word out there, while we take care of bringing the customers to you.
We have an all-inclusive fee that takes care of everything from strategy to training to management. Reach out to us to get a quote based on what your business needs.
Any. We work with companies of all sizes, across multiple industries. Often small businesses come to us just needing an agent or two, then quickly increase to ten, or much more. Our goal is to help your company grow big, or even bigger.
We are confident in our processes. Our clients often get their ROI upfront because we continuously monitor and improve to reach your goals faster.
All of our Senior Leadership team members have over a decade each of experience creating and running high quality sales and support services for small and large businesses across a wide variety of industries. We’ve taken everything we’ve learned to create solutions and services that specialize in sales and retention. We put in the time and effort to study our clients’ business, products or services, and customer needs in order to provide services that deliver the best results.
111 Paseo de Roxas Ave
Makati, Metro Manila, 1229
Philippines
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