Customer Acquisition
Grow your Customer Acquisition
Your call center can be one of the most powerful sources of increased customer acquisition. Grow your customer base when you get more people to try out your product or service. Our agents are trained for high-performance sales that can greatly increase your conversion rates.
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What's a customer acquisition solution?
Our customer acquisition service is engineered to significantly, measurably, and profitably develop a business by accelerating the acquisition of new customers. Every inquiry can lead to sales and every trial can lead to paid subscriptions. We don’t let those opportunities go to waste.
How we do it:
Step 1: Maximize your marketing campaigns
Your call center can take your existing, successful marketing campaigns, whether digital, TV, radio, print, or other channels, and get you more customers. This is done by answering almost all the calls that come in, and increasing the percentage of answered calls that we turn into successful paid sales.
Step 2: Acquire customers from overlooked lists and leads that most call centers miss
The customer journey is full of customers and touch points where you can acquire more customers through call center sales. Through our outbound sales calls, we can reach out to missed inbound calls, former customers, and so much more to significantly boost customer acquisition businesswide across your product lines.
Our Services
Inbound Calls
Our team will be ambassadors of your brand and equipped to answer any question, turning hesitation into excitement, and inquiries into sales.
We make sure that you are staffed with the right number of agents and your inbound sales team is open when your customers need to speak to someone, including evenings and weekends.
Learn MoreOutbound Calls
Your business is our business. We'll help you increase your customer acquisition across your entire business and product lines by knowing who to call, how to pitch, and what offers to make.
When we design our outbound sales service, we aim to build them to be an upfront profit center generating more revenue while minimizing cost.
Learn MoreLive Chat Sales
Give real-time support to your website visitors and turn them into customers. Improve customer trust and give them the final nudge they need at their point of decision.
Our agents will be knowledgeable about your products to provide the right information that can lead to a sale.
Learn MoreWhat makes Loop the choice for customer acquisition?
All businesses have pain points that can lead to lost opportunities when it comes to acquiring new customers. We solve them and increase acquisition rates through high-performance, dedicated sales teams armed with the right strategies, tactics, scripts, training and tech.
Sales teams we build can:
- Convert inbound and outbound calls to sales at the highest level;
- Close the original sale and additionally cross sell and upsell on inbound and outbound calls;
- Generate more money than they cost;
- Agents do outbound sales when they’re not busy with inbound sales calls or vice versa.
Our numbers
Inbound Conversions
Saves
Quality Score
ROI
Build success in any industry
Publishing
Financial newsletters
Magazines
Newspapers
eCommerce
Cosmetics and personal care delivery
Transportation
See more
Software & Saas
Music
Movies
Online dating
Gaming
Internet service providers
Fitness clubs
Food delivery
Internet virus protection
Event tickets
Technical support
Travel
Plumbing and handyman services
Foreign language learning
Nutritional supplement delivery
And more
What our clients have to say
Try us for 90 days and see real tangible results
before you make your decision
Talk to an expert!
Thinking about outsourcing? Send in this form and we'll set up a call right away.
US: 1 855 947 5667 (LOOP)
UK: 44 20 8077 0673
AU: 61 2 8073 5261
sales@loopcontactsolutions.com
support@loopcontactsolutions.com
111 Paseo de Roxas Ave Makati,
Metro Manila,
1229 Philippines
Certifications
What you get
Specialist Sales, Support and Retention Call Center
Founder Jesse Rosenthal and Loop's Senior Leadership team have decades of experience helping many of America's biggest brands to build and run world-class support services and high-performance sales and retention campaigns.
Specialized solutions and services
We have studied the customer journey of various businesses and learned their pain points and opportunities. From that, we've developed 4 solutions and 13 services that increase acquisition, retention and deliver cross-sells and upsells at key points throughout the customer journey. Our services are customized for each client, enabling us to start up new high-functioning call center services quickly.
Strategic planning and process creation
We create and customize processes for each product we will sell and support. We also plan for every communication channel , whether inbound or outbound. These are then cascaded to our agent teams via an in-depth formal training program.
- Sales and retention services - we create strategies, tactics, offers, and more;
- Customer support services - we create end-to-end processes, a knowledge base, call flows, quality assurance programs, and more.
Fully utilized agents who can do phone and email, or sales and support
Each agent is trained separately for each of your products and services to be able to handle both sales and support, whether inbound or outbound. We maximize agent productivity by letting them switch from inbound sales calls to email support, outbound phone to inbound sales and customer services, and more, as needed. We do this while maintaining the highest standards in all channels and service types.
Premium management, support, and frontline agents
Our headquarters are in the center of talent in the Philippines. We select and nurture the best talents to help our clients grow. We go beyond skill and also look at compatibility. A team will be assigned to become your brand ambassadors who will know your product or service inside out. Aside from a strict 4-layer screening process, we conduct monthly refresher training programs to ensure they’re in tip-top shape while representing your brand. Our dedicated HR team knows how to pick the top market agents who have great potential. Our Operations team will train them to become top-performing agents, delivering world-class customer service and exceptional sales results.
Save money and scale your business
We give you the right number of dedicated, skilled, trained agents for your business without overstaffing (and overspending). When you add new products, websites, marketing campaigns, and customers, we expand our scope, learn about the changes, update your processes, and train the agents. As your business’ phone, email, and chat needs grow, we add agents. If you need to scale back, we can do that too.
Project launch team of senior sales and support experts
You will get a seasoned call center operations sales or support manager with extensive experience in launching new services. We will immerse ourselves in your business, build and launch your new service, and manage the team as performance ramps up, to reliably achieve great results.
All-inclusive
We provide fully managed call center services with your goals in mind. We can use your existing processes and/or create new ones for you based on your needs. We are flexible enough to help you scale your business faster.
How it works
Frequently Asked Questions
We are confident in our processes. Our clients often get their ROI upfront because we continuously monitor and improve to reach your goals faster.