The Call Center for Subscription Businesses™

LOOP Focuses Intensely on the Special Challenges and Opportunities Facing Your Subscription Business

Inbound Sales

4 reps in just 3 weeks
No refunds allowed

Outbound Sales

Only 2 agents
In 90 days

Winbacks

In a single month
4.5 per agent per day

Refund Saved

%

High-priced service
No discounts given

Outpulls

3:1

Over in house call center
At less than 1/2 the cost

Cart Abandonment

%

Reduction
Major sales increase

These are actual, recent results achieved by LOOP Contact Solutions for their subscription business clients.

The Call Center for Subscription Businesses™

More Inbound Sales:  4 reps booked $1,240,575 in 3 weeks. No refunds allowed.
Increased Outbound Sales:  2 agents made 2,490 outbound sales in 90 days.
Lots of Winbacks:  578 in a single month with just 4 agents.
73% of would-be Refunds Saved.  No discounts given.
Beat In-House Call Center almost 3-to-1; at less than half the cost.
Cart Abandonment Reduced from 94% to 78%.  Dramatic increase in sales.

These are actual, recent results achieved by LOOP Contact Solutions for their subscription business clients..

Numbers Like These Don’t Happen by Accident

When you see another call center saying they’ll start in 24 hours, that just means their agents aren’t trained in your services.

  1. When we start, our team immerses itself in your business.
  2. We hire a team of college-educated agents dedicated solely to you.
  3. We create sales strategies, tactics, rebuttals, and processes, that your team will learn to acquire your customers. We’ll also create your formal training program
  4. Finally, your agents get 80 hours of training on YOUR business and are tested in mock phone calls. Only the best graduate and talk to customers.
  5. Our team of subscription call center experts will focus on your service in the months following launch and rapidly make improvements to increase results.

How LOOP  Gets Results Like These

1

Right off the bat, we hire fresh, college educated agents who speak unaccented English for your account.

2

We create sales strategies, tactics, rebuttals, and processes for them.

3

We immerse your agents in 80 hours of training on your business, services, products, and offers.

4

They master little-known hidden touch points, customer segments, right times to maximize sales and reduce refunds in the subscription customer journey.

5

We test them in mock phone calls. Only the best graduate.

6

Our management is fanatical about watching and making “invisible” improvements to increase results.

How LOOP is Different from Your Current Call Center

We focus on building subscriber loyalty. Satisfied subscribers are the springboard for high-priced cross sells, upsells, and renewals.


We monetize the little-known touchpoints which almost all call centers miss. This helps us increase your subscriber list and revenues.


At LOOP, we spend serious time immersing ourselves in your business. We create the sales strategies, tactics, and offers for you.


We identify who is a renewal or refund risk by using subscriber data. We proactively fix these risks before they become a problem.


We also use subscriber data to identify who is ripe for cross sell and upsell. We reach out to them with the right offer at the right time.


The Five Key Services LOOP Offers Your Subscription Business

Acquisition
Generate more new customers and more multi-buyers from your inbound phone calls, website visitors, and telemarketing leads. We sell the subscription way, increasing the likelihood of your subscribers staying long-term.
Loyalty
Building subscriber satisfaction is the main proactive strategy to cutting refunds and failed renewals.
Churn
Churn decides whether a subscription business lives or dies. Your subscriber journey is like a leaky bucket, people slip out of the holes. Our service plugs the holes, one-by-one.
Growth
Here’s where you put meat on your P&L. In your subscription business, most of your profits probably come from high-priced customers. Our growth services monetize the customer loyalty we build for you.
Winbacks
If you have a subscription business you have boatloads of former subscribers.
Many subscription businesses mistakenly look on these names as junk. But they’re potentially a gold mine.
We excel at turning lost subscribers back into loyal ones.

In Business You Get What You Measure

Most call centers measure whether their agents average call time is 4:00 or 4:15, along with other measures that won’t make you a penny. Who cares?


At LOOP, we measure subscriptions sold, saved, and revenues. Your agents stay focused on making money for you.


We sell the subscription model way, looking for long-term recurring revenues and implementing strategies that work only for the subscription model.


The result: we’ve become a major profit center for every one of our clients.


We’ll Show You How to Get More Customers Who Stay Longer and Spend More

Call Center Solutions for Subscription Businesses

Acquisition


More

Acquisition

Generate more new customers and more multi-buyers from your inbound phone calls, website visitors, and telemarketing leads. We sell the subscription way, increasing the likelihood of your subscribers staying long-term.

Tell Me More

Acquisition

Generate more new customers and more multi-buyers from your inbound phone calls, website visitors, and telemarketing leads. We sell the subscription way, increasing the likelihood of your subscribers staying long-term.

Loyalty


More

Loyalty

Building subscriber satisfaction is the main proactive strategy to cut refunds and failed renewals.

Tell Me More

Loyalty

Building subscriber satisfaction is the main proactive strategy to cut refunds and failed renewals. Our loyalty services create long-term, cross and upsell potential to customers who consistently contribute to your bottom line.

Churn


More

Churn

What subscription business doesn’t hate churn? All subscription businesses live or die here. Your subscriber journey is like a leaky bucket, people slip out of the holes. Our service plugs them, one-by-one.

Tell Me More

Churn

What subscription business doesn’t hate churn? All subscription businesses live or die here. Your subscriber journey is like a leaky bucket, people slip out of the holes. Our service plugs them, one-by-one.

Growth


More

Growth

Here’s where you put meat on your P&L. In your subscription business probably most of your profits come from your high-priced customers. This is how we monetize the customer loyalty we build for you.

Tell Me More

Growth

Here’s where you put meat on your P&L. In your subscription business probably most of your profits come from your high-priced customers. This is how we monetize the customer loyalty we build for you.

We’ll show you how simple it is to grow your subscription business and recurring revenues.

Who Uses LOOP?

Subscription businesses.

Some are large, like one of the world’s largest stock rating agencies.

And some are small, like a nutritional supplement company selling with the subscription model.

Our call center solutions are generating significant growth for every single one of our clients.

If you’re a subscription business, we can generate significant profits for you, too.

  • Health Advisories
  • Nutritional Supplements
  • Software as a Service
  • Publishing
  • Cryptocurrencies
  • Financial Advisories
  • Education

 

                     

"We hired LOOP with 2 agents. Our goal was for the service to pay for itself. It did that about 100 times over generating more than $4,000,000 in the first 12 months.


  Founder & Owner, Singapore Newsletter Publisher 

Why is LOOP Better?

People

Every good call center has great agents, and LOOP does, too. What sets our agents apart is we hire fresh agents dedicated solely to your business.
We train them to sell your products the subscription way: building loyalty.

Training

Each agent receives 80+ hours of training for your service. They’re challenged, graded, and given mock phone calls. We let go of the ones who can’t hack it. Only the best will ever talk with your customers.

Tech

Studies show 50% of online customers under 40 would rather chat than call. So, we chat with your customers at every possible chance through inbound and outbound phone, email, and social media.

Touch Points

It’s not just about doing a better job when we speak to your customers on the phone. Our sweet spot is connecting with customers in places they don’t expect: chat to upsell, support during excess delays, and inside membership areas.

Experts

We have pioneering subscription strategies that are profitable and scalable. Your average call center knows nothing about these hidden improvements. Their lack of knowledge costs you a fortune – month after month.

Test Us

We offer trials just like any other subscription business. Our trials require zero tech integration. They’re low commitment, low-cost, and easy to start. We’d LOVE to be tested against your current call center and let the numbers talk.

Free Consultation!

Meet Jesse Rosenthal, the world's foremost expert on call centers for subscription businesses.

Spend an hour discussing your business and learn 2 or 3 insights on how to improve your profits.

Free Consult!

Copyright © 2018 LOOP™
The Contact Center for Subscription Businesses™

12 short videos on gaining customer loyalty; increasing renewals; more upsells and cross sells; loads of winbacks; and lower churn.

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