Increase value per customer by selling your current customers the right upgrades, add-ons, and other products and services through dedicated outbound phone campaigns, or during inbound sales inquiry and customer support calls.
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Customer growth is all about helping your business to grow at a more rapid pace by setting up cross sell and upsell processes and sales team. Successful campaigns become a profit engine for your business and help bring your customer acquisition cost down, so you can actually create more aggressive marketing campaigns and reach even more customers.
There’s a big opportunity to increase the value of your customers. All you have to do is take advantage of it. We specialize in building high-performance campaigns for businesses that can typically deliver upfront profits.
There are three kinds of cross sell and upsell campaigns you can launch for customer growth:
This allows your business to :
Our service targets:
We thoroughly study your marketing, products, and customer journey in order to set you up for success. We map customer affinity to products and services based on what they previously purchased, then create dynamite sales strategies and tactics based on it. After everything is done, we train and test your agents before deploying the best performers. We create stand-alone cross sell and upsell phone campaigns for customers and integrate cross selling and upselling into other interactions, such as inbound sales requests and customer support calls.
Our numbers
90%
Inbound Conversions
25%
Saves
95%
Quality Score
150%
ROI
Build success in any industry
What our clients have to say
Try us for 90 days and see real tangible results before you make your decision
Thinking about outsourcing? Send in this form and we’ll set up a call right away.
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Certifications
What we deliver
Founded by Jesse Rosenthal, Loop is led by a seasoned leadership team with decades of experience. Our expertise lies in creating top-tier customer support systems and designing dynamic sales and retention strategies for some of the largest brands in the U.S.
Through in-depth analysis of customer journeys, we’ve uncovered common challenges and identified growth opportunities. This research allowed us to develop four core solutions and thirteen targeted services designed to boost customer acquisition, retention, and unlock cross-sell and upsell potential. Each service is carefully customized to meet the unique demands of our clients, ensuring the seamless launch of high-performing call center operations.
We design and refine processes to match the requirements of each product we support, covering both inbound and outbound channels. These strategies are translated into detailed plans and shared with our agents through a structured training program.
Our agents undergo rigorous product-specific training to become proficient in both sales and support roles. Whether managing inbound calls, email inquiries, outbound sales, or customer service interactions, they seamlessly transition between tasks based on business needs. This flexibility ensures optimal productivity while maintaining high service quality across all channels.
Operating from the talent-rich Philippines, we carefully select and develop candidates based not only on skills but also on their compatibility with your brand. These agents become your brand ambassadors, equipped with in-depth product knowledge and trained through a four-step screening process. To maintain excellence, we conduct regular refresher training, ensuring agents deliver world-class customer service and superior sales results.
We provide the exact number of agents needed to meet your business demands, eliminating unnecessary staffing costs. As your business expands—whether through new products, campaigns, or customer acquisitions—we adjust processes and scale the team accordingly. Should your needs decrease, we can quickly downsize operations without compromising service levels.
Each new service launch is led by an experienced operations manager specializing in sales or customer support. Our team immerses itself in your business to develop, launch, and manage the new service. We continuously monitor performance to ensure your team delivers consistent, high-quality results aligned with your goals.
We offer a fully managed solution focused on your business objectives. Whether adopting your existing processes or developing new ones, we customize our approach to fit your needs. This flexibility allows your business to scale efficiently, no matter how fast you grow.
We offer a comprehensive, all-inclusive fee that covers every aspect—from strategy development to training and ongoing management. Contact us for a customized quote based on your business’s unique requirements.
We work with businesses of all sizes and across multiple industries. Many of our clients start with just a few agents and quickly scale up as demand increases. Our goal is to help businesses of any size grow successfully.
We are confident in our approach. Many clients experience a positive ROI early in the process because we continuously optimize and refine our performance to achieve your goals efficiently.
Our leadership team brings over a decade of experience building top-tier sales and support services across industries. We specialize in creating solutions that drive customer acquisition and retention. By thoroughly understanding each client’s business, products, and customers, we consistently deliver results that exceed expectations.
111 Paseo de Roxas Ave
Makati, Metro Manila, 1229
Philippines
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