Customer Service

Deliver world-class customer service

As customer standards are getting higher and higher every day, it’s become very important now to provide world-class customer service to keep them from switching to your competitor. We provide top-notch customer service for phone, email, and live chat to help you keep your customers happy.


What's customer service?

Customer service is all about making sure your customers are happy and are able to get the help they need quickly and easily. Outsourcing your customer service can help you retain your customers and grow your business.

Good customer service includes:

  • A dedicated team of agents who can handle inbound calls and emails;
  • Agents that can handle customer support, inbound sales, and save cancels;
  • The same agents can switch to outbound cross sells and upsells and retention calls to active customers when inbound volume is low;

When you take it a step further and offer world-class service:

  • Your customers can quickly reach an agent by phone, email, or live chat.
  • Your agents are impressive, knowledgeable, enjoyable to talk to, and are able to present your business and products well.
  • Your agents deliver the correct solutions to all of your customers’ concerns, and can anticipate additional problems and needs they might have.
  • Your agents package the answers correctly, whether in writing or through a call
  • Your agents take complete and accurate notes, create tasks and next steps in relevant systems, and own any open items until they're handled.
  • Your agents constantly receive high quality assurance ratings.
  • We are known for world-class customer service. We provide dedicated agent customer service through inbound and outbound phone, email, and live chat. Our agents are able to answer your customers as quickly as possible, maximize productivity and minimize costs.

    Our specialized customer support teams are here to:

    • Welcome new customers
    • Satisfy existing customers
    • Get and close inbound sales and order calls
    • Save your cancellations and product returns
    • Cross sell and upsell when there’s an opportunity

    What makes Loop the choice for customer service?

    We have successfully developed for a wide variety of businesses end-to-end customer service processes, trained, and managed dedicated agent teams, and provided all of the technology and reporting necessary to deliver world-class customer service to our clients.
    Our train-the-trainer process sets us apart because we study our clients’ business, marketing, sales, website, and products or services. In this way, when they speak to customers, it will feel like they’re talking to someone who genuinely knows the business and understands them.

    Our customer service is:

    • World class

      • Deliver high quality customer service, increasing customer satisfaction
      • Be constantly available on all customer contact channels to provide information or assistance
      • Respond quickly to customer calls and emails and resolve requests right away
    • Adds value

      • Provide top talents, state of the art technology, software and processes
      • Cross sell and upsell during customer service calls
      • Convince canceling customers to change their minds and stay
    • Blending & VIP's

      • Efficiently use the same agents to handle phone, email, and live chat for multiple products
      • Provide VIP treatment to your customers at all times

    We handle:

    Customer support calls:

    Customers who need simple or complex customer service, technical support, or onboarding assistance

    Customer service emails:

    Customers who need help with their product or service through email. Often includes email and web form cancels.

    Sales inquiries:

    Potential customers who have questions and aren’t ready to buy today.

    Cancellation requests:

    Current customers and subscribers who want to cancel, refund, return their product, discontinue the trial, and so on.

    Prospective customers:

    From product inquiries, social media, funnels, webinars, video sales presentations, your website, TV, radio, print ads, and more.

    Current customers:

    Paying customers, active subscribers, users logged into their online account, and more.

    Complex sales inquiries:

    Interested potential customers who haven’t made up their minds to buy or won’t unless they speak to a specialized agent.

    Our numbers

    Inbound Conversions


    Quality Score


    Build success in any industry


    Financial newsletters




    Cosmetics and personal care delivery


    See more

    Software & Saas



    Online dating


    Internet service providers

    Fitness clubs

    Food delivery

    Internet virus protection

    Event tickets

    Technical support


    Plumbing and handyman services

    Foreign language learning

    Nutritional supplement delivery

    And more

    What our clients have to say

    Loop understands the subscription marketplace which already puts them ahead of the crowd. With Loop, you don't just give them a list and be done with it. Jesse brings ideas and opportunities to you - sometimes ideas that don't benefit him a bit. That's a true partner.”

    Roger Michalski

    VP/Group Publisher
    Eagle Financial Publications

    “Loop soon proved to be an income generator for our subscription based webmaster tools related business. We were all pretty much overwhelmed by the month to month growth and the revenue per client that was generated in a very short period of time.

    Eilon Arad

    Co-founder and CEO, Azooki Founder, Leadya Services, Inc. Director of Business Development,
    Coinpoint Services

    “He has been instrumental in transforming contact centers into profit centers by increasing bottom-line margins of multiple customers.”

    Bob Jesson

    Operations Manager
    Solid State Optronics

    “He puts premium on teamwork but appreciates innovation as well. I will specifically highlight his not resting on his laurels, so to speak – he constantly looks for ways to get better, learn more and improve on his execution.”

    Je Froilan Clerigo

    Founding Partner
    JM Clerigo & Associates Law Office

    “I have seen Jesse come in and completely turn around a call center. Everything from changing ineffective hierarchy structures, and outdated rules; and more importantly, building a team that wants to, and can, support the goals and vision he lays out.”

    Chris Camp

    Founder & CEO
    Clean Tech Lighting and Power

    “Jesse brings the right entrepreneurial spirit and strong work ethic to his company, and combined with his deep understanding of the call center space and unique insights into the needs of subscribers.”

    Christopher Berner


    Try us for 90 days and see real tangible results
    before you make your decision

    Talk to an expert!

    Thinking about outsourcing? Send in this form and we'll set up a call right away.

    US: 1 855 947 5667 (LOOP)

    UK: 44 20 8077 0673

    AU: 61 2 8073 5261

    111 Paseo de Roxas Ave Makati,
    Metro Manila,
    1229 Philippines

    Contact Us




    What you get

    Specialist Sales, Support and Retention Call Center

    Founder Jesse Rosenthal and Loop's Senior Leadership team have decades of experience helping many of America's biggest brands to build and run world-class support services and high-performance sales and retention campaigns.

    Specialized solutions and services

    We have studied the customer journey of various businesses and learned their pain points and opportunities. From that, we've developed 4 solutions and 13 services that increase acquisition, retention and deliver cross-sells and upsells at key points throughout the customer journey. Our services are customized for each client, enabling us to start up new high-functioning call center services quickly.

    Strategic planning and process creation

    We create and customize processes for each product we will sell and support. We also plan for every communication channel , whether inbound or outbound. These are then cascaded to our agent teams via an in-depth formal training program.

    • Sales and retention services - we create strategies, tactics, offers, and more;
    • Customer support services - we create end-to-end processes, a knowledge base, call flows, quality assurance programs, and more.

    Fully utilized agents who can do phone and email, or sales and support

    Each agent is trained separately for each of your products and services to be able to handle both sales and support, whether inbound or outbound. We maximize agent productivity by letting them switch from inbound sales calls to email support, outbound phone to inbound sales and customer services, and more, as needed. We do this while maintaining the highest standards in all channels and service types.

    Premium management, support, and frontline agents

    Our headquarters are in the center of talent in the Philippines. We select and nurture the best talents to help our clients grow. We go beyond skill and also look at compatibility. A team will be assigned to become your brand ambassadors who will know your product or service inside out. Aside from a strict 4-layer screening process, we conduct monthly refresher training programs to ensure they’re in tip-top shape while representing your brand. Our dedicated HR team knows how to pick the top market agents who have great potential. Our Operations team will train them to become top-performing agents, delivering world-class customer service and exceptional sales results.

    Save money and scale your business

    We give you the right number of dedicated, skilled, trained agents for your business without overstaffing (and overspending). When you add new products, websites, marketing campaigns, and customers, we expand our scope, learn about the changes, update your processes, and train the agents. As your business’ phone, email, and chat needs grow, we add agents. If you need to scale back, we can do that too.

    Project launch team of senior sales and support experts

    You will get a seasoned call center operations sales or support manager with extensive experience in launching new services. We will immerse ourselves in your business, build and launch your new service, and manage the team as performance ramps up, to reliably achieve great results.


    We provide fully managed call center services with your goals in mind. We can use your existing processes and/or create new ones for you based on your needs. We are flexible enough to help you scale your business faster.

    How it works

    Step 1

    Set goals with you

    Step 2

    We study your business, products, marketing, customers, website and tech

    Step 3

    We plan out how to talk to your customers and deliver the results and quality you need

    Step 4

    We build processes and a formal training program

    Step 5

    We hire and train a brand new team of agents and a manager

    Step 6

    We setup tech for you, reports, quality, compliance, branding, and more

    Step 7

    We launch your service and rapidly increase performance to achieve your goals

    Step 8

    We manage and improve your service over time, keeping current on all changes

    Frequently Asked Questions

    Focus on the big goal, perfecting your product or service, or getting the word out there, while we take care of providing world-class support to your customers.

    We have an all-inclusive fee that takes care of everything from strategy to training to management. Reach out to us to get a quote based on what your business needs.

    Any. We work with companies of all sizes, across multiple industries. Often small businesses come to us just needing an agent or two, then quickly increase to ten, or much more. Our goal is to help your company grow big, or even bigger.

    We are confident in our processes. Our clients often get their ROI upfront because we continuously monitor and improve to reach your goals faster.

    All of our Senior Leadership team members have over a decade each of experience creating and running high quality sales and support services for small and large businesses across a wide variety of industries. We’ve taken everything we’ve learned to create solutions and services that specialize in sales and retention. We put in the time and effort to study our clients’ business, products or services, and customer needs in order to provide services that deliver the best results.