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Don’t let mediocre customer interactions hold your business back. With Loop Contact Solutions, step into a world where customer service is not just a department, but a key driver of success. Our comprehensive BPO solutions are designed to handle all aspects of customer service, ensuring your customers are always satisfied and loyal. Get in touch now.
What does good customer service include?
We are known for world-class customer service. We provide dedicated agent customer service through inbound and outbound phone, email, and live chat. Our agents are able to answer your customers as quickly as possible, maximize productivity and minimize costs.
Our specialized customer support teams are here to:
From our base in Manila, in the Philippines, we have successfully developed for a wide variety of businesses end-to-end customer service processes, trained, and managed dedicated agent teams, and provided all of the technology and reporting necessary to deliver world-class customer service to our clients.
Our train-the-trainer process sets us apart because we study our clients’ business, marketing, sales, website, and products or services. In this way, when they speak to customers, it will feel like they’re talking to someone who genuinely knows the business and understands them.
We take care of:
We help out customers who require customer service (simple or complex), technical support, onboarding assistance, or advice
Customers seeking assistance with their product or service via email. This often includes handling email and web form cancellations.
Prospective customers who have questions and aren’t ready to make a purchase today.
Current customers and subscribers who want to cancel, refund, return their product, discontinue the trial, and so on.
From product inquiries, social media, funnels, webinars, video sales presentations, your website, TV, radio, print ads, and more.
Paying customers, active subscribers, users logged into their online account, and other current customers.
Potential customers who are undecided about making a purchase or will only buy after speaking with an agent.
Our numbers
90%
Inbound Conversions
25%
Saves
95%
Quality Score
150%
ROI
Give us a try for 90 days and experience real, tangible results
Try us for 90 days and see real tangible results before you make your decision
Thinking about outsourcing? Send in this form and we’ll set up a call right away.
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Certifications
What you get
Founder Jesse Rosenthal and Loop’s Senior Leadership team have decades of experience helping many of America’s biggest brands to build and run world-class support services and high-performance sales and retention campaigns.
We have studied the customer journey of various businesses and learned their pain points and opportunities. From that, we’ve developed 4 solutions and 13 services that increase acquisition, retention and deliver cross-sells and upsellsat key points throughout the customer journey. Our services are customized for each client, enabling us to start up new high-functioning call center services quickly.
We create and customize processes for each product we will sell and support. We also plan for every communication channel, whether inbound or outbound. These are then cascaded to our agent teams via an in-depth formal training program.
Each agent is trained separately for each of your products and services to be able to handle both sales and support, whether inbound or outbound. We maximize agent productivity by letting them switch from inbound sales calls to email support, outbound phone to inbound sales and customer services, and more, as needed. We do this while maintaining the highest standards in all channels and service types.
Our headquarters are in the center of talent in the Philippines. We select and nurture the best talents to help our clients grow. We go beyond skill and also look at compatibility. A team will be assigned to become your brand ambassadors who will know your product or service inside out. Aside from a strict 4-layer screening process, we conduct monthly refresher training programs to ensure they’re in tip-top shape while representing your brand. Our dedicated HR team knows how to pick the top market agents who have great potential. Our Operations team will train them to become top-performing agents, delivering world-class customer service and exceptional sales results.
We give you the right number of dedicated, skilled, trained agents for your business without overstaffing (and overspending). When you add new products, websites, marketing campaigns, and customers, we expand our scope, learn about the changes, update your processes, and train the agents. As your business’ phone, email, and chat needs grow, we add agents. If you need to scale back, we can do that too.
You will get a seasoned call center operations sales or support manager with extensive experience in launching new services. We will immerse ourselves in your business, build and launch your new service, and manage the team as performance ramps up, to reliably achieve great results.
We provide fully managed call center serviceswith your goals in mind. We can use your existing processes and/or create new ones for you based on your needs. We are flexible enough to help you scale your business faster.
Focus on the big goal, perfecting your product or service, or getting the word out there, while we take care of providing world-class support to your customers.
We have an all-inclusive fee that takes care of everything from strategy to training to management. Reach out to us to get a quote based on what your business needs.
Any. We work with companies of all sizes, across multiple industries. Often small businesses come to us just needing an agent or two, then quickly increase to ten, or much more. Our goal is to help your company grow big, or even bigger.
We are confident in our processes. Our clients often get their ROI upfront because we continuously monitor and improve to reach your goals faster.
All of our Senior Leadership team members have over a decade each of experience creating and running high quality sales and support services for small and large businesses across a wide variety of industries. We’ve taken everything we’ve learned to create solutions and services that specialize in sales and retention. We put in the time and effort to study our clients’ business, products or services, and customer needs in order to provide services that deliver the best results.
111 Paseo de Roxas Ave
Makati, Metro Manila, 1229
Philippines
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