Customer Service
Deliver world-class customer service
As customer standards are getting higher and higher every day, it’s become very important now to provide world-class customer service to keep them from switching to your competitor. We provide top-notch customer service for phone, email, and live chat to help you keep your customers happy.
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What's customer service?
Customer service is all about making sure your customers are happy and are able to get the help they need quickly and easily. Outsourcing your customer service can help you retain your customers and grow your business.
Good customer service includes:
- A dedicated team of agents who can handle inbound calls and emails;
- Agents that can handle customer support, inbound sales, and save cancels;
- The same agents can switch to outbound cross sells and upsells and retention calls to active customers when inbound volume is low;
When you take it a step further and offer world-class service:
- Your customers can quickly reach an agent by phone, email, or live chat.
- Your agents are impressive, knowledgeable, enjoyable to talk to, and are able to present your business and products well.
- Your agents deliver the correct solutions to all of your customers’ concerns, and can anticipate additional problems and needs they might have.

We are known for world-class customer service. We provide dedicated agent customer service through inbound and outbound phone, email, and live chat. Our agents are able to answer your customers as quickly as possible, maximize productivity and minimize costs.
Our specialized customer support teams are here to:
- Welcome new customers
- Satisfy existing customers
- Get and close inbound sales and order calls
- Save your cancellations and product returns
- Cross sell and upsell when there’s an opportunity

What makes Loop the choice for customer service?
We have successfully developed for a wide variety of businesses end-to-end customer
service processes, trained, and managed dedicated agent teams, and provided all of
the technology and reporting necessary to deliver world-class customer service to
our clients.
Our train-the-trainer process sets us apart because we study our clients’ business,
marketing, sales, website, and products or services. In this way, when they speak to
customers, it will feel like they’re talking to someone who genuinely knows the
business and understands them.
Our customer service is:
- World class
- Deliver high quality customer service, increasing customer satisfaction
- Be constantly available on all customer contact channels to provide information or assistance
- Respond quickly to customer calls and emails and resolve requests right away
- Adds value
- Provide top talents, state of the art technology, software and processes
- Cross sell and upsell during customer service calls
- Convince canceling customers to change their minds and stay
- Blending & VIP's
- Efficiently use the same agents to handle phone, email, and live chat for multiple products
- Provide VIP treatment to your customers at all times
We handle:
Customer support calls:
Customers who need simple or complex customer service, technical support, or onboarding assistance
Customer service emails:
Customers who need help with their product or service through email. Often includes email and web form cancels.
Sales inquiries:
Potential customers who have questions and aren’t ready to buy today.
Cancellation requests:
Current customers and subscribers who want to cancel, refund, return their product, discontinue the trial, and so on.
Prospective customers:
From product inquiries, social media, funnels, webinars, video sales presentations, your website, TV, radio, print ads, and more.
Current customers:
Paying customers, active subscribers, users logged into their online account, and more.
Complex sales inquiries:
Interested potential customers who haven’t made up their minds to buy or won’t unless they speak to a specialized agent.
Our numbers
Inbound Conversions
Saves
Quality Score
ROI
Build success in any industry
Publishing
Financial newsletters
Magazines
Newspapers
eCommerce
Cosmetics and personal care delivery
Transportation
See more
Software & Saas
Music
Movies
Online dating
Gaming
Internet service providers
Fitness clubs
Food delivery
Internet virus protection
Event tickets
Technical support
Travel
Plumbing and handyman services
Foreign language learning
Nutritional supplement delivery
And more
What our clients have to say
Try us for 90 days and see real tangible results
before you make your decision
Talk to an expert!
Thinking about outsourcing? Send in this form and we'll set up a call right away.
US: 1 855 947 5667 (LOOP)
UK: 44 20 8077 0673
AU: 61 2 8073
5261
sales@loopcontactsolutions.com
support@loopcontactsolutions.com
111 Paseo de Roxas Ave Makati,
Metro Manila,
1229 Philippines
Certifications
What you get

Specialist Sales, Support and Retention Call Center
Founder Jesse Rosenthal and Loop's Senior Leadership team have decades of experience helping many of America's biggest brands to build and run world-class support services and high-performance sales and retention campaigns.
Specialized solutions and services
We have studied the customer journey of various businesses and learned their pain points and opportunities. From that, we've developed 4 solutions and 13 services that increase acquisition, retention and deliver cross-sells and upsells at key points throughout the customer journey. Our services are customized for each client, enabling us to start up new high-functioning call center services quickly.


Strategic planning and process creation
We create and customize processes for each product we will sell and support. We also plan for every communication channel , whether inbound or outbound. These are then cascaded to our agent teams via an in-depth formal training program.
- Sales and retention services - we create strategies, tactics, offers, and more;
- Customer support services - we create end-to-end processes, a knowledge base, call flows, quality assurance programs, and more.
Fully utilized agents who can do phone and email, or sales and support
Each agent is trained separately for each of your products and services to be able to handle both sales and support, whether inbound or outbound. We maximize agent productivity by letting them switch from inbound sales calls to email support, outbound phone to inbound sales and customer services, and more, as needed. We do this while maintaining the highest standards in all channels and service types.


Premium management, support, and frontline agents
Our headquarters are in the center of talent in the Philippines. We select and nurture the best talents to help our clients grow. We go beyond skill and also look at compatibility. A team will be assigned to become your brand ambassadors who will know your product or service inside out. Aside from a strict 4-layer screening process, we conduct monthly refresher training programs to ensure they’re in tip-top shape while representing your brand. Our dedicated HR team knows how to pick the top market agents who have great potential. Our Operations team will train them to become top-performing agents, delivering world-class customer service and exceptional sales results.
Save money and scale your business
We give you the right number of dedicated, skilled, trained agents for your business without overstaffing (and overspending). When you add new products, websites, marketing campaigns, and customers, we expand our scope, learn about the changes, update your processes, and train the agents. As your business’ phone, email, and chat needs grow, we add agents. If you need to scale back, we can do that too.


Project launch team of senior sales and support experts
You will get a seasoned call center operations sales or support manager with extensive experience in launching new services. We will immerse ourselves in your business, build and launch your new service, and manage the team as performance ramps up, to reliably achieve great results.
All-inclusive
We provide fully managed call center services with your goals in mind. We can use your existing processes and/or create new ones for you based on your needs. We are flexible enough to help you scale your business faster.

How it works
Frequently Asked Questions
We are confident in our processes. Our clients often get their ROI upfront because we continuously monitor and improve to reach your goals faster.