Email Support Service
Win in email support and win over your customers
Harness the power of email. Outsource your email support since it is a crucial part of your customers’ experience. Our email support service can help you handle all customer service, technical support, cancel and refund emails.
TRUSTED BY
What's an email support service?
Email is often the first mode of communication your
customers choose to
engage with you. When good answers are delivered quickly, you can turn email
support into a competitive advantage. On the other hand, slow and poor responses
exacerbate other problems, generate complaints and negative reviews, and cause
your hard-earned customers to leave. Some companies consider email as a
secondary communication channel simply because they don't handle incoming
messages optimally.
Without a voice on the other side of the
conversation, it's
easy to put emails aside and tell yourself it can wait. However, email is one of
the fastest and easiest communication channels for customers. You can
take
advantage of this and give your customers the attention they deserve with the
help of our unique and proven strategy.
What makes Loop the choice for email support service?
Our tried-and-tested processes dramatically reduce the unnecessary back and forth that can negatively impact customer experience. We make it a point to understand your business, products, customers, and their needs to be able to develop detailed processes that can handle any type of request or inquiry on email.
Our agents go through a strict training and selection process, so that only the best performing ones work for you. We are confident that every agent can answer customer emails quickly and resolve any issues right away. We have special processes for emails with multiple requests, as well emails with escalations.
Our email support service allows you to:
- Give complete responses to your customers;
- Send accurate and well-written emails;
- Have properly applied branding;
- Have unique, exclusive email templates created;
- Benefit from high quality scores on in-depth internal and external audits;
- Act on sales opportunities;
- Save cancels coming in through email
- Work with a skilled senior operations manager to launch the service
- Benefit from a dedicated team of agents knowledgeable in your business and products
- Gain productive agents completing a large number of emails per hour
- Gain blended agents able to switch between emails and calls as needed
We handle:
Customer service emails:
Customers who need simple or complex customer service requests handled. Includes onboarding and customer success assistance. Often includes email and web form cancels.
Technical support emails:
Customers who need technical help with their product or service through email.
Product inquiries:
Potential customers who have questions but aren’t ready to buy today.
Cancellation requests:
Current customers and subscribers who want to cancel, refund, return their product, discontinue the trial, and more.
Our numbers
Inbound Conversions
Saves
Quality Score
ROI
Build success in any industry
Publishing
Financial newsletters
Magazines
Newspapers
eCommerce
Cosmetics and personal care delivery
Transportation
See more
Software & Saas
Music
Movies
Online dating
Gaming
Internet service providers
Fitness clubs
Food delivery
Internet virus protection
Event tickets
Technical support
Travel
Plumbing and handyman services
Foreign language learning
Nutritional supplement delivery
And more
What our clients have to say
Try us for 90 days and see real tangible results
before you make your decision
Talk to an expert!
Thinking about outsourcing? Send in this form and we'll set up a call right away.
US: 1 855 947 5667 (LOOP)
UK: 44 20 8077 0673
AU: 61 2 8073
5261
sales@loopcontactsolutions.com
support@loopcontactsolutions.com
111 Paseo de Roxas Ave Makati,
Metro Manila,
1229 Philippines
Certifications
What you get
Specialist Sales, Support and Retention Call Center
Founder Jesse Rosenthal and Loop's Senior Leadership team have decades of experience helping many of America's biggest brands to build and run world-class support services and high-performance sales and retention campaigns.
Specialized solutions and services
We have studied the customer journey of various businesses and learned their pain points and opportunities. From that, we've developed 4 solutions and 13 services that increase acquisition, retention and deliver cross-sells and upsells at key points throughout the customer journey. Our services are customized for each client, enabling us to start up new high-functioning call center services quickly.
Strategic planning and process creation
We create and customize processes for each product we will sell and support. We also plan for every communication channel , whether inbound or outbound. These are then cascaded to our agent teams via an in-depth formal training program.
- Sales and retention services - we create strategies, tactics, offers, and more;
- Customer support services - we create end-to-end processes, a knowledge base, call flows, quality assurance programs, and more.
Fully utilized agents who can do phone and email, or sales and support
Each agent is trained separately for each of your products and services to be able to handle both sales and support, whether inbound or outbound. We maximize agent productivity by letting them switch from inbound sales calls to email support, outbound phone to inbound sales and customer services, and more, as needed. We do this while maintaining the highest standards in all channels and service types.
Premium management, support, and frontline agents
Our headquarters are in the center of talent in the Philippines. We select and nurture the best talents to help our clients grow. We go beyond skill and also look at compatibility. A team will be assigned to become your brand ambassadors who will know your product or service inside out. Aside from a strict 4-layer screening process, we conduct monthly refresher training programs to ensure they’re in tip-top shape while representing your brand. Our dedicated HR team knows how to pick the top market agents who have great potential. Our Operations team will train them to become top-performing agents, delivering world-class customer service and exceptional sales results.
Save money and scale your business
We give you the right number of dedicated, skilled, trained agents for your business without overstaffing (and overspending). When you add new products, websites, marketing campaigns, and customers, we expand our scope, learn about the changes, update your processes, and train the agents. As your business’ phone, email, and chat needs grow, we add agents. If you need to scale back, we can do that too.
Project launch team of senior sales and support experts
You will get a seasoned call center operations sales or support manager with extensive experience in launching new services. We will immerse ourselves in your business, build and launch your new service, and manage the team as performance ramps up, to reliably achieve great results.
All-inclusive
We provide fully managed call center services with your goals in mind. We can use your existing processes and/or create new ones for you based on your needs. We are flexible enough to help you scale your business faster.
How it works
Frequently Asked Questions
We are confident in our processes. Our clients often get their ROI upfront because we continuously monitor and improve to reach your goals faster.