American-style call center at a fraction of American prices
The Philippines – especially our location in Manila – is full of experienced, high-quality agents. We can provide you with friendly, Americanized agents who are sharp as a tack -- at a significant savings (more than 50%) over American call centers. Bottom line: you get a great team, at a great savings.
The competitive advantage you need to grow your customer base
and generate more revenue
We aim to become the go-to Philippine call center for businesses looking to provide high-quality American-style support and sales at a fraction of American costs.
Our mission first and foremost is to take care of your customers. We provide world class support, high-powered sales, and quality retention services to help you grow your customer base and increase your profits. We can provide flexibility, focus, and dedication toward your business.
Jesse RosenthalFounder, Owner, Chief Executive Officer
Atty. Rowena CabasisChief Operations Officer & Corporate Counsel
Christopher CampNorth American Sales Director
Byron CallasSenior Strategic Consultant
Edmund RaymundoOperations Director
NelsonInformation Technology Director
Angelica (Lyka) HoOperations Manager
Jonah DumbriqueAssociate Operations Manager
Phillip MaranonFinance and Accounting Officer
Aleli NavaltaHuman Resources and Administration Supervisor
Grace AngelesCustomer Support and Sales Training
Elpidio GabrielSenior Quality Assurance
World Class Customer Support
Gain more paying customers when you get more trials. Happy customers are loyal customers. Our agents will provide world class customer service by responding promptly, showing empathy, resolving the issue, and selling where possible.
With complex calls, the prospect is intrigued, but not ready to buy. They may have questions and require more convincing. Our agents are prepared with powerful strategies to turn those calls into sales and use opportunities to cross sell/upsell.
Outbound sales can be a powerful tool to grow your business and revenue. We use strategies to increase the percentage of potential customers who answer the phone, make the right pitch/offers, and take advantage of cross sell/upsell opportunities.
Our appointment team can set qualified lead appointments for new customers, existing customers, former customers, unconverted prospects, former prospects, or a combination of these.
Our lead generation team will filter out the time wasters and pass along the worthwhile names to your salespeople. If you don’t have leads, we can help you find them. Then our team will again work to separate the wheat from the chaff.
We regularly deliver a 25% cancellation saves rate (or more). With cancellations, we will first identify the problem, then use our retention strategies and offers to convince the customer to stay. If a client cancels through email, chat, the membership portal, or their subscription lapses, we will reach out to them by phone to convince them to stay.
Saving Expiring Subscriptions
According to Forbes, American credit cards expire every 4 years – so about 1/4 of your autorenewal customers are at risk of failed payments annually. Our agents can often recover 20% (or more) of failed autorenewals when speaking to customers.
Former customer lists can be a goldmine. We reach out to these customers, ask about their experience, fix any issues, and re-sell the product/service. If they don’t want that same product, we can offer an alternative. Our team is prepared to win them back.
What we bring to the table
Our fees are all-inclusive
There are no add-ons, extra charges, or hidden costs. What you see is what you get. We give you a flat rate to reach your goals and stick with it. That includes everything: your team, management, processes, and technology.
Building a high performance service begins with strategic planning. That means identifying who you want to sell and support, how best to speak to them, and what to do on calls and emails to achieve the outcomes you want (buy, don’t cancel, be satisfied, and so on). Our experts study your business and map this out for you.
We use our decades of call center experience to identify the pain points and develop target strategies to increase your customer base and grow your revenue. We customize services for each client and their company’s goals.
Your team is trained to sell your products and offer your customers support; they only work for your business. They will speak confidently and knowledgeably when talking/emailing/chatting with your customer about your products.
Adjusting your call center team to fit your needs
We can provide you with a couple of agents or a full class of agents depending on your situation. Likewise, if you want to focus on a particular area – such as sales – we can do that as well. If you prefer us to collaborate with your current call center, we can do that too.
Multichannel and multi-service support
If the phones are ringing off the hook, but live chats are quiet – our multichannel agents will jump in where they’re needed to reduce customer wait time. Likewise, multi-service agents handle both outbound sales and inbound support/sales. No agent sits idle. This is how we can maximize agent productivity.
In-depth processes (yours or ours) built specifically for your business
Your processes need to be customized to your business so agents can be prepared for any interaction, scenario, or hiccup during a customer interaction. Our goal is to handle each interaction at its highest level to meet your goals.
Convert inbound calls
Usually about 20% to 25% of inbound inquiry calls are complex sales opportunities. A caller is interested, but not convinced. They may have questions or want a better offer. These inquiries need to be handled just right. Our strategies/offers are designed to close the deal.
Up to 15% success rate on cross sells and upsells
Both outbound campaigns and inbound calls (new purchase, onboarding, customer
support) offer opportunities to cross sell/upsell.
- Cross sell high-priced products to other high-priced product customers
- Upsell premium/high-priced products and services to low-priced product customers
- Cross sell-at-birth one product of similar cost to another
Ensuring high levels of Quality Assurance (QA):
We can provide you with QA processes or use yours. Our QA team monitors inbound and outbound calls, email, and live chat. We want to ensure your customers are receiving world class treatment on all channels. Our agents regularly achieve 90% to 95%+ QA scores.
Using technology to increase answer rates
We use technology to get around AI blocking, pick out landlines from wireless numbers so we can call them separately and at different times of the day (outside 9-5), use time zoning to call during expanded hours in local time zones, and use different caller IDs to get around caller blocking.
We are sticklers for compliance
We are registered and comply with both the US and Philippine governments, as well as:
- Federal Trade Commission (FTC)
- Philippine Security and Exchange Commission (SEC)
- Philippine Department of Labor and Employment regulations
- Do Not Call Lists
- Telecommunications Privacy Act (TCPA)
- Payment Card Industry Data Security Standards (PCDISS)
Loop understands the subscription marketplace which already puts them ahead of the crowd. With Loop, you don't just give them a list and be done with it. Jesse brings ideas and opportunities to you - sometimes ideas that don't benefit him a bit. That's a true partner.”
Eagle Financial Publications
“Loop soon proved to be an income generator for our subscription based webmaster tools related business. We were all pretty much overwhelmed by the month to month growth and the revenue per client that was generated in a very short period of time.
Co-founder and CEO, Azooki Founder, Leadya Services, Inc. Director of
“He has been instrumental in transforming contact centers into profit centers by increasing bottom-line margins of multiple customers.”
Solid State Optronics
“He puts premium on teamwork but appreciates innovation as well. I will specifically highlight his not resting on his laurels, so to speak – he constantly looks for ways to get better, learn more and improve on his execution.”
Je Froilan Clerigo
JM Clerigo & Associates Law Office
“I have seen Jesse come in and completely turn around a call center. Everything from changing ineffective hierarchy structures, and outdated rules; and more importantly, building a team that wants to, and can, support the goals and vision he lays out.”
Founder & CEO
Clean Tech Lighting and Power
“Jesse brings the right entrepreneurial spirit and strong work ethic to his company, and combined with his deep understanding of the call center space and unique insights into the needs of subscribers.”
Set goals with you
We study your business, products, marketing, customers, website and tech
We plan out how to talk to your customers and deliver the results and quality you need
We build processes and a formal training program
We hire and train a brand new team of agents and a manager
We setup tech for you, reports, quality, compliance, branding, and more
We launch your service and rapidly increase performance to achieve your goals
We manage and improve your service over time, keeping current on all changes
Talk to an expert!
Thinking about outsourcing? Send in this form and we'll set up a call right away.
US: 1 855 947 5667 (LOOP)
UK: 44 20 8077 0673
AU: 61 2 8073 5261
111 Paseo de Roxas Ave Makati,