About Loop

Our fees are all-inclusive

There are no add-ons, extra charges, or hidden costs. What you see is what you get. We give you a flat rate to reach your goals and stick with it. That includes everything: your team, management, processes, and technology.

Strategic consulting

Building a high performance service begins with strategic planning. That means identifying who you want to sell and support, how best to speak to them, and what to do on calls and emails to achieve the outcomes you want (buy, don’t cancel, be satisfied, and so on). Our experts study your business and map this out for you.

Customized approach

We use our decades of call center experience to identify the pain points and develop target strategies to increase your customer base and grow your revenue. We customize services for each client and their company’s goals.

Dedicated agents

Your team is trained to sell your products and offer your customers support; they only work for your business. They will speak confidently and knowledgeably when talking/emailing/chatting with your customer about your products.

Adjusting your call center team to fit your needs

We can provide you with a couple of agents or a full class of agents depending on your situation. Likewise, if you want to focus on a particular area – such as sales – we can do that as well. If you prefer us to collaborate with your current call center, we can do that too.

Multichannel and multi-service support

If the phones are ringing off the hook, but live chats are quiet – our multichannel agents will jump in where they’re needed to reduce customer wait time. Likewise, multi-service agents handle both outbound sales and inbound support/sales. No agent sits idle. This is how we can maximize agent productivity.

In-depth processes (yours or ours) built specifically for your business

Your processes need to be customized to your business so agents can be prepared for any interaction, scenario, or hiccup during a customer interaction. Our goal is to handle each interaction at its highest level to meet your goals.

Convert inbound calls

Usually about 20% to 25% of inbound inquiry calls are complex sales opportunities. A caller is interested, but not convinced. They may have questions or want a better offer. These inquiries need to be handled just right. Our strategies/offers are designed to close the deal.

Up to 15% success rate on cross sells and upsells

Both outbound campaigns and inbound calls (new purchase, onboarding, customer support) offer opportunities to cross sell/upsell.
Including:

• Cross sell high-priced products to other high-priced product customers
• Upsell premium/high-priced products and services to low-priced product customers
• Cross sell-at-birth one product of similar cost to another

Ensuring high levels of Quality Assurance (QA):

We can provide you with QA processes or use yours. Our QA team monitors inbound and outbound calls, email, and live chat. We want to ensure your customers are receiving world class treatment on all channels. Our agents regularly achieve 90% to 95%+ QA scores.

Using technology to increase answer rates

We use technology to get around AI blocking, pick out landlines from wireless numbers so we can call them separately and at different times of the day (outside 9-5), use time zoning to call during expanded hours in local time zones, and use different caller IDs to get around caller blocking.

We are sticklers for compliance

We are registered and comply with both the US and Philippine governments, as well as:

• Federal Trade Commission (FTC)
• Philippine Security and Exchange Commission (SEC)
• Philippine Department of Labor and Employment regulations
• Do Not Call Lists
• Telecommunications Privacy Act (TCPA)
• Payment Card Industry Data Security Standards (PCDISS)