The #1 outsourcing call center in the Philippines
About Loop
We are a full-service specialist sales, support, and retention call center for businesses focused on customer loyalty and subscriptions. We've been helping businesses grow their customer base and generate more revenue from it through inbound and outbound phone, email, and live chat.
TRUSTED BY
Acquire. Retain. Grow.
Our Vision
Be the go-to call center for world class customer support and high-performance sales and retention teams for subscription and customer loyalty focused businesses.
Our Mission
Satisfy your customers with world class support, grow your customer base with impressive sales teams, and turn your call center into a profit center.
What we value
Integrity
Honesty is the #1 principle in our business. Period. Full stop. We plan services that make sense, launch small tests, and are upfront about the good, the bad, and the ugly. We work with our clients to stabilize, scale, and roll out services as they prove themselves in testing.
Results-focused
One of the reasons behind our company’s success is that we’re always pushing ourselves to excel in everything we do, whether it’s customer service or sales and retention.
Excellence
Quality matters to us so much we removed ‘mediocrity’ from our dictionary. That's why we do everything we can to give only the highest standard of work by pursuing innovation.
- Sales and retention services - we create strategies, tactics, offers, and more;
- Customer support services - we create end-to-end processes, a knowledge base, call flows, quality assurance programs, and more.
Happiness
You being happy with the work we do is our focus. At the same time, we also ensure the team assigned to you is happy and motivated to do their best every day.
Big-picture Growth
Through dynamite sales strategies, tactics, and scripts and world class customer support processes, all built by our experts specifically to reach your goals.
Positive Upfront ROI
Generating more money for you from our sales and retention services than they cost is built into service planning from day one. In our experience this is usually an achievable goal. If we see a challenge, we’ll tell you in advance.
Continuous Improvement
All service processes are continually tested and improved. Each time your products or services change, or you have a new marketing campaign, we study and implement what’s new and important across your sales team.
What we bring to the table
All-inclusive service
We provide everything to plan, set up, launch, manage, and improve the service, people, processes, and technology. No surprises or extra fees for scripts, training, or anything else needed to make sure your campaign succeeds.
Strategic consulting
Building a high performance service begins with strategic planning. That means identifying who you want to sell and support, how best to speak to them, and what to do on calls and emails to achieve the outcomes you want (buy, don’t cancel, be satisfied, and so on). Our experts study your business and map this out for you.
Building your processes and sales campaigns
Great processes enable strong agents to deliver outstanding results. Our team of professionals, dedicated to customer support and sales campaign creation, will study your business, customers, products, marketing, and more. Combining what we’ve learned about your business with our own experience, we develop end-to-end sales or support processes for your business.
Increase conversion rates
The reason many businesses have low phone sales conversion is because their sales teams only know how to close simple order calls where the customer just wants to buy. This means sales calls in which the customer is interested, but not decided, are lost. Our sales teams know how to close those complex sales opportunities. Fixing this problem normally gives a 20% to 40% overall conversion uplift (sometimes more).
Cross selling and upselling
Call center cross selling and upselling is a key way to grow your business. The first step is to set big picture revenue goals. Then, create an outbound phone sales team to cross sell and upsell active customers. Also, integrate cross selling and upselling into inbound phone customer support and sales processes. We specialize in building cross sell and upsell teams and processes for our clients.
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Technology optimization
The #1 job of call center phone and email technology is to efficiently get the right agents in front of the right customers. Our technology does this in spades. Plus, if your campaign has both inbound and outbound, the same agents do outbound calls or emails when they’re not busy with inbound. Furthermore, when dialing outbound, more of our calls get through junk call blockers with our STIR/SHAKEN certification.
Quality assurance program creation
The difference between poor, mediocre, and world class customer support comes from having a robust quality assurance program and quality-focused management. We create and roll out in-depth quality processes and procedures for our clients, using our dedicated QA team. We check all channels and types of interactions to ensure that every agent delivers only the highest quality to their customers.
What makes Loop stand out?
Our headquarters is in the center of talent in the Philippines. We select and nurture the best talents from this pool to help our clients grow. We go beyond skill, we also look at compatibility. We assign the team that can become your brand ambassadors and can know your product or service inside out.
Aside from a strict 4-layer screening process, we conduct monthly refresher training programs to ensure they’re in tip-top shape while representing your brand. Our dedicated HR team knows how to pick top of the market agents that have great potential. Then, our Operations team will train them to become top-performing agents delivering world-class customer service and exceptional sales results.
We’ve nailed our processes down to a science, concentrating on efficiency and
innovation in how we conduct our services—from making sure we call the right
number at the right time, to knowing exactly what needs to be said at any given
moment.
Our agents are trained to handle multiple channels in order to maximize your
profit by increasing their productivity, and reducing idle time.
What this means for you is that our agents can make more calls, send more emails, and efficiently solve issues for your customers.
Every safeguard is in place to make sure campaigns go smoothly. Our facilities are equipped with fast computers, modern software and cutting-edge equipment for phone calls, emails, and live chat.
We protect your data through multiple firewalls, restricted access to the internet and external networks, employee monitoring, security personnel, strict employee screening, and supervision and management in our PCIDSS-compliant work environments. Our paperless communications also allow us to do our part for the environment as well.
Our numbers
Inbound Conversions
Saves
Quality Score
ROI
Why choose Loop?
We’re able to achieve stellar results for our clients by engineering every aspect of our process to meet their goals. Our suite of solutions and services are integrated in such a way that every agent you have can do sales or retention during a customer support call. Our people are top of the market talent, supported by continuous training and learning, and well-equipped to enhance customer experience with state-of-the-art technology, dynamite strategies, tactics, scripts, and customer support processes. We are known to provide world-class customer service and superior sales performance.
What our clients have to say
Meet our Team
Jesse Rosenthal
Founder, Owner, Chief Executive Officer
Atty. Rowena Cabasis
Chief Operations Officer & Corporate Counsel
Christopher Camp
North American Sales Director
Byron Callas
Senior Strategic Consultant
Barry Hughes
Business Development Director
Anna
Operations Director
Joel
Executive Operations Manager
Lyka
Senior Operations Manager
Nelson
Chief Technology Officer
Phil
Chief Financial Officer
Aleli
Human Resources Manager
Celine
Talent Acquisition Manager
Grace
Corporate Trainer
Elpidio
Quality Assurance & Compliance StrategistHow it works
Try us for 90 Days and see real tangible results
before you make your decision
Talk to an expert!
Thinking about outsourcing? Send in this form and we'll set up a call right away.
US: 1 855 947 5667 (LOOP)
UK: 44 20 8077 0673
AU: 61 2 8073 5261
sales@loopcontactsolutions.com
support@loopcontactsolutions.com
111 Paseo de Roxas Ave Makati,
Metro Manila,
1229 Philippines