Grow your business by outsourcing your call center in the Philippines
We help businesses increase their revenue and customer retention through sales and customer service via phone, email, and live chat
Trusted by
THE BENEFITS
How can Loop help?
Acquire
Acquire new customers and increase your revenue through high-performance inbound phone sales, live sales chat, and outbound phone sales.
Retain
Create a deeper relationship with your customers. Our teams are trained to offer world-class support and make every customer feel like a VIP.
Grow
Increase value per customer by helping sell them the right upgrades, add-ons, and other products during sales inquiry calls, customer support, or outbound phone campaigns.
Our numbers
90%
Inbound Conversions
25%
Saves
95%
Quality Score
150%
ROI
SOLUTION TO GROWTH
Why Loop?
The secret to consistent, rapid growth is getting customers, keeping them happy, and inspiring them to upgrade or get more services.
As a full-service call center, we create high performance sales, support, and retention teams to handle everything you need from inbound and outbound phone calls, email support, to live chat. Our people, processes, and technology are optimized to help you achieve your business goals.
Build success in any industry
Publishing
Financial newsletters
Magazines
Newspapers
eCommerce
Cosmetics and personal care delivery
Transportation
See more
THE BENEFITS
Grow at a rapid pace with Loop solutions
Customer Acquisition
Gain more paying customers when you get more trials. Grow your customer base and generate more profit
- Inbound Sales
Convert your inbound calls into sales at the highest level. - Outbound Sales
Call, acquire, cross sell, and upsell your active customers. - Live Chat Sales
Increase sales from your website and digital marketing campaigns.
Customer Support
Treat every customer like a VIP. Resolve their issues or requests through world-class service.
- Customer Services
Provide world-class inbound phone customer support. - Email Services
Provide exceptional email customer support. - Technical Support
Painlessly solve simple and complex tech problems for your customers. - Customer Onboarding
Make sure your new customers love and keep using your product or service. - Customer Success
Proactively find and fix problems to keep active users happy.
Customer Retention
Retain your customers and prevent cancellations with proactive campaigns that keep them from leaving.
- Customer Winback
Have a dedicated team and scientific approach to keep your customers in the fold. Call and reactivate your former customers. Save cancels from email, website and phone. Save your expires and failed auto-renewals.
Subscription Management
Gain more subscribers through sales and retention tactics that convert and keep them happy with world-class support.
- Get more subscribers through inbound and outbound phone sales;
- Ensure your new subscribers stay beyond the trial period;
- Keep your subscribers happy with your service and renewing;
- Recover failed renewals and expiring subscriptions;
- Save subscribers who cancel via website, email, or phone.
Customer Growth
Increase the value of your customers through effective upselling and cross-selling strategies.
- Get more subscribers through inbound and outbound phone sales;
- Ensure your new subscribers stay beyond the trial period;
- Keep your subscribers happy with your service and renewing;
- Recover failed renewals and expiring subscriptions;
- Save subscribers who cancel via website, email, or phone.
What our clients have to say
Christopher Berner
Chris Camp
Founder & CEO
Clean Tech Lighting and Power
Je Froilan Clerigo
Founding Partner
JM Clerigo & Associates Law Office
Bob Jesson
Operations Manager
Solid State Optronics
Eilon Arad
Co-founder and CEO, Azooki Founder, Leadya Services, Inc. Director of Business Development,
Coinpoint Services
Roger Michalski
VP/Group Publisher
Eagle Financial Publications
Try us for 90 days and see real tangible results before you make your decision
Talk to an expert!
Thinking about outsourcing? Send in this form and we’ll set up a call right away.
111 Paseo de Roxas Ave Makati,
Metro Manila,
1229 Philippines
Contact Us
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Certifications
What you get
Specialist Sales, Support and Retention Call Center
Founder Jesse Rosenthal and Loop’s Senior Leadership team have decades of experience helping many of America’s biggest brands to build and run world-class support services and high-performance sales and retention campaigns.
Specialized solutions and services
We have studied the customer journey of various businesses and learned their pain points and opportunities. From that, we’ve developed 4 solutions and 13 services that increase acquisition, retention and deliver cross-sells and upsellsat key points throughout the customer journey. Our services are customized for each client, enabling us to start up new high-functioning call center services quickly.
Strategic planning and process creation
We create and customize processes for each product we will sell and support. We also plan for every communication channel, whether inbound or outbound. These are then cascaded to our agent teams via an in-depth formal training program.
- Sales and retention services – we create strategies, tactics, offers, and more;
- Customer support services – we create end-to-end processes, a knowledge base, call flows, quality assurance programs, and more.
Fully utilized agents who can do phone and email, or sales and support
Each agent is trained separately for each of your products and services to be able to handle both sales and support, whether inbound or outbound. We maximize agent productivity by letting them switch from inbound sales calls to email support, outbound phone to inbound sales and customer services, and more, as needed. We do this while maintaining the highest standards in all channels and service types.
Premium management, support, and frontline agents
Our headquarters are in the center of talent in the Philippines. We select and nurture the best talents to help our clients grow. We go beyond skill and also look at compatibility. A team will be assigned to become your brand ambassadors who will know your product or service inside out. Aside from a strict 4-layer screening process, we conduct monthly refresher training programs to ensure they’re in tip-top shape while representing your brand. Our dedicated HR team knows how to pick the top market agents who have great potential. Our Operations team will train them to become top-performing agents, delivering world-class customer service and exceptional sales results.
Save money and scale your business
We give you the right number of dedicated, skilled, trained agents for your business without overstaffing (and overspending). When you add new products, websites, marketing campaigns, and customers, we expand our scope, learn about the changes, update your processes, and train the agents. As your business’ phone, email, and chat needs grow, we add agents. If you need to scale back, we can do that too.
Project launch team of senior sales and support experts
You will get a seasoned call center operations sales or support manager with extensive experience in launching new services. We will immerse ourselves in your business, build and launch your new service, and manage the team as performance ramps up, to reliably achieve great results.
All-inclusive
We provide fully managed call center serviceswith your goals in mind. We can use your existing processes and/or create new ones for you based on your needs. We are flexible enough to help you scale your business faster.
How it works
FREQUENTLY ASKED QUESTIONS
What types of businesses do you help?
We cater to businesses of every kind and every size. As long as you need to acquire, retain and give support to your customers, we can surely help you.
What services do you offer?
Our key solutions are customer acquisition, customer support, customer retention, subscription management, and customer growth. Learn more about them here.
What business sizes do you help?
Any. We work with companies of all sizes, across multiple industries. Often small businesses come to us just needing an agent or two, then quickly increase to ten, or much more. Our goal is to help your company grow big, or even bigger.
What results does your call center deliver?
For sales and retention services, we primarily measure our results based on revenues we generate for you, sales counts, and how much we expand your customer base. For customer service, we focus on quality, productivity, and first call resolution. We are often able to deliver an upfront positive ROI on our services. We are confident in being able to acquire more customers and provide the highest quality support.
Do you guarantee results?
We are confident in our processes. Our clients often get their ROI upfront because we continuously monitor and improve to reach your goals faster.
Why is Loop the best outsourced call center?
All of our Senior Leadership team members have over a decade each of experience creating and running high quality sales and support services for small and large businesses across a wide variety of industries. We’ve taken everything we’ve learned to create solutions and services that specialize in sales and retention. We put in the time and effort to study our clients’ business, products or services, and customer needs in order to provide services that deliver the best results.
How do we get started?
Schedule a call with us so we can learn about your goals and needs here.
