Customer Support Call Center

Revolutionize your customer support with Philippines outsourcing from Loop Contact Solutions

Prices starting from $1,000 per month*

Transform how you handle customer queries. As leaders in customer support outsourcing, we’re dedicated to redefining customer service by making every interaction count. Based in the Philippines, we leverage extensive experience and cultural fluency to deliver support that not only meets but exceeds expectations.

Thinking about customer support outsourcing? Talk to an expert

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Our numbers

90%

Inbound Conversions

25%

Saves

95%

Quality Score

150%

ROI

High-quality customer support outsourcing solutions

Immediate response: Our commitment to responsiveness ensures that your customers receive prompt and attentive service around the clock. Our teams are equipped to handle inquiries 24/7, guaranteeing that customer queries are resolved quickly and efficiently.

Empowered agents: We invest heavily in training and technology, equipping our agents with the knowledge and tools needed to resolve issues effectively. This empowerment leads to faster resolutions, higher satisfaction, and reduced escalation rates.

Holistic support model: Our approach covers all facets of customer interactions, from initial contact to issue resolution and follow-up. Loop can provide round-the-clock call center solutions for customer acquisition, retention, growth and support. We ensure that every customer journey is handled with care and professionalism, promoting consistency and quality across all channels.

Feedback-driven improvement: We are committed to continuous improvement, regularly updating our strategies based on direct customer feedback and emerging industry trends.

Scalable operations: Our services are designed to scale with your business. Whether facing seasonal peaks or rapid growth, our flexible operations can adjust to your needs without compromising on quality.
Resource optimization: By outsourcing your customer support to Loop Contact Solutions, you can reallocate your internal resources towards growth and innovation, boosting overall business efficiency.

Ready to enhance your customer support strategy?

Partner with Loop Contact Solutions to elevate your customer service. Our commitment to excellence and innovation ensures that your customer support strategy not only meets current demands but sets new standards in customer care. Empower your business with exceptional customer support. Reach out to us today to get started!

Trusted by

Certifications

Our Services

Customer Service

World-class customer service;
Fast responses rate;
Red carpet for VIP customers;
Agents are experts in each product;
Agents Handle complex issues and difficult-to-resolve complaints;
Resolve concerns on the first contact;
Same agents do inbound sales and save cancels
Phone and email support;
Cross-sell and upsell during support.

E-Mail Support

Quick response to customer complaints;
Fluent, well-written, properly branded emails;
Right solutions to each request;
Management of multiple requests in a single email
Extremely high-quality scores;
High average handle times rates.

Technical Support

Help on technical issues for customers;
Help when product isn’t working;
Instructional support to help customers use product/service;
Skow elderly and not tech-savvy customers how to use product/service;
Help for customers who aren’t getting the most out of it;
Reduced cancels from poor or slow tech support
Saved cancels and refunds

Customer Onboarding

Help ensuring all new customers start using and love your product;
Use data to identify who amoung your customers need onbarding assistance;
Help finding and fixing problems for dissatisfied customers;
Reduce cancellations among on new customers;
Help overcoming after-sales objections and hesitations;
Cross selling and upselling during onboarding
Deliver a red-carpet experience to your high-value customers

Customer Success

Make sure all of your paying customers use and enjoy your product or service;
Proactively find and fix problems causing your customers to look for alternatives;
Deliver a red-carpet experience to your high-value customers;
Proactively handle risks and problems which would lead to cancels if left unattended;
Cross selling and upselling during customer success interactions.

How we do it:

We train our agents to provide the highest quality support for your customers. They know your products or services inside-out, as well as the most common needs of your customers to be able to resolve issues swiftly and efficiently.
They’re equipped to handle sales on top of customer support, so that every good interaction can become an opportunity to cross sell or upsell. We also maximize productivity by allowing your agents to take on both calls and emails, helping you save time and money.

What makes Loop the choice for customer support service?

We excel in giving world-class customer support to help them see and maximize the value of your product or service. We answer all their questions, walk them through offers, solve any issues they may encounter, and more. Your customer support team will be made up of top talents in the Philippines. They go through strict screening and in-depth training, so that only the best performing ones get to work on your account.

Our customer support service can:

Provide world-class customer support;
Quick respond to their customer support phone calls and emails;
Achieve extremely high-quality scores and productivity rates;
Build a dedicated team, expert in their activity and their products;
Create end-to-end customer support processes and resources
Set up blending so the same agents handle calls and emails
Save cancels and refunds on inbound calls
Cross-sell and upsell on inbound calls.

Provide your customers with world class phone and email customer support

Customer Support

Customer support calls: From customers who need simple or complex customer service, technical support, or onboarding assistance

Customer service emails: From customers who need help with their product or service through email, including email and web form cancels.

Inbound Sales

Sales inquiries:
From potential customers who have questions and aren’t ready to buy today.

Prospective customers:
From product inquiries, social media, funnels, webinars, video sales presentations, website, TV, radio, print ads, and more.
Complex sales inquiries:
From potential customers who haven’t made up their minds to buy, or won’t unless they speak to a specialized agent.

Cancellations

Cancellation requests:
From current customers and subscribers who want to cancel, refund, return their product, discontinue the trial, and so on.
Failed subscription renewals: Fix billing and autorenewal problems in paying customers, active subscribers, members, users in their online accounts, and more.

Build success in any industry

Publishing

Financial newsletters

Magazines

Newspapers

eCommerce

Cosmetics and personal care delivery

Transportation

See more

Software & Saas

Music

Movies

Online dating

Gaming

Internet service providers

Fitness clubs

Food delivery

Internet virus protection

Event tickets

Technical support

Travel

Plumbing and handyman services

Foreign language learning

Nutritional supplement delivery

And more

What our clients have to say

Try us for 90 days and see real tangible results before you make your decision

Talk to an expert!

Thinking about outsourcing? Send in this form and we’ll set up a call right away.

US: 1 855 947 5667 (LOOP)
UK: + 44 20 8077 0673
AU: + 61 2 8073 5261

sales@loopcontactsolutions.com
support@loopcontactsolutions.com

111 Paseo de Roxas Ave Makati,
Metro Manila,
1229 Philippines

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What do you get?

Sales, support, and retention-focused call center services

With skills and insights developed over years of experience, founder Jesse Rosenthal and the Loop leadership team have partnered with some of the largest U.S. brands to develop advanced customer service frameworks and design impactful sales and retention campaigns.

Custom solutions built for your business

We conduct detailed research into the customer journey across industries, allowing us to uncover challenges and opportunities for growth. From this research, we have developed four specialized solutions and thirteen services designed to increase customer acquisition and retention. These services also drive upsells and cross-sells at key points in the customer’s journey. We adapt these offerings to each client’s specific needs, ensuring fast deployment of effective call center operations.

Strategic process development

For every product or service we handle, we create processes to match its unique requirements. We also address all communication channels, covering inbound and outbound services. These strategies are then transformed into action through detailed training programs provided to our agent teams.

Our core areas include:

Sales and retention strategies: Designing offers, tactics, and approaches for maximum impact.
Customer support operations: Building workflows, creating knowledge bases, crafting call flows, and implementing robust quality control systems.

Versatile agents for every channel

Our agents receive in-depth training in the products and services they will support. This cross-training allows them to switch efficiently between roles, handling inbound and outbound tasks as needed—whether it’s shifting from email support to sales calls or from customer service to outbound sales efforts. This flexibility helps us maintain high standards of service across all platforms.

Elite management, support staff, and frontline agents

Operating from a prime talent hub—Manila in in the Philippines—we meticulously select candidates with both skill and personality compatibility to match your brand. These agents become ambassadors for your product or service, gaining deep knowledge through rigorous selection and frequent refresher training. Our HR experts identify top talent, while our operations team shapes them into high-performing professionals who deliver excellent service and sales outcomes.

Optimized scalability and cost management

We provide the precise number of trained agents needed to support your business, preventing both overstaffing and unnecessary spending. As your operations expand—whether with new products, campaigns, or customers—we adjust our processes and scale the team accordingly. This flexibility allows us to easily grow or reduce operations based on your current requirements.

Project launch team led by experts

A dedicated operations manager, highly experienced in launching new call center services, will oversee the launch of your project. This manager will immerse themselves in your business to design, implement, and manage the service rollout. As performance improves, the manager ensures the team stays aligned with your goals to guarantee consistent success.

All-inclusive call center services

We offer a fully managed service that adapts to your business goals. Whether refining your existing processes or creating new ones, we adapt our services to your needs. Our flexible approach ensures your business scales efficiently and smoothly.

How it works

Step 1

We start with a consultation to understand your business goals and operational needs. From there, we develop a targeted action plan and proposal, refining it until we have a solution that fits perfectly.

Step 2

A senior call center manager is assigned to your account. They will dive deep into your operations, customer base, and technology. Based on this understanding, we either integrate with your existing processes or implement new ones to enhance performance.

Step 3

We recruit, train, and test a team of agents specifically for your support, sales, or retention needs. Only agents who meet our high standards join your dedicated team.

Step 4

Once the service is live, we continuously monitor performance and make improvements as needed. Any updates, new products, or changes are promptly communicated to the team. As goals are met, we adjust the team size to align with your long-term objectives.

FREQUENTLY ASKED QUESTIONS

Why should I outsource customer support to Loop?

Outsourcing allows you to focus on perfecting your product, growing your brand, and achieving strategic goals, while we manage customer interactions and support.

What does Loop’s customer support service cost?

Our all-inclusive fee covers strategy, training, and management. Contact us for a personalized quote based on your business’s unique needs.

What business sizes do you work with?

We work with businesses of all sizes. Many of our clients start with just one or two agents and scale up as demand grows. Our mission is to support your growth, whether you’re just starting or expanding rapidly.

Do you guarantee results?

We are confident in our approach, with many clients experiencing early ROI. We continuously monitor, optimize, and fine-tune performance to meet your goals efficiently.

Why choose Loop as your call center partner?

Our leadership team has over a decade of experience building high-quality sales and support services across industries. We specialize in developing strategies for customer acquisition and retention. By thoroughly understanding your products and customers, we consistently deliver results that exceed expectations.