Cross-Selling
Increase your revenue with cross selling
Take advantage of cross selling strategies to grow your high-priced customers, revenue, customer base and subscriber base. We offer dedicated outbound phone cross sell campaigns, and are also able to integrate the service into inbound sales calls and customer support interactions.
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What's a cross selling service?
Cross selling helps increase profits by selling additional products and services to your current customers.
This has three purposes:
- Generate upfront revenues and profits;
- Grow your active customer base for your products or services;
- Make new customer acquisition more affordable
A good cross selling service is able to make a customer who has only purchased an entry-level product or service, buy his or her first premium product or service. In fact, many online-focused subscription and e-Commerce businesses have found that virtually all of their high-priced, premium product and service customers have been cross sold from lower-priced entry level products first.
What makes Loop the choice for cross selling service?
We build our cross selling services with your big goal in mind. Our approach is to utilize our years of experience to create the most effective campaigns for our clients.
Here’s how:
Step 1: We plan who to reach out to and how
We identify the customers we need to reach whether outbound or inbound. If it’s an outbound campaign, we plan out your lead lists and how we’ll reach enough people to achieve your goals. If your business has inbound phone sales and customer service with us, we plan out how to embed upsell processes into our existing teams.
Step 2: Figure out what to upsell them
Building a high performance service begins with strategic planning. That means identifying who you want to sell and support, how best to speak to them, and what to do on calls and emails to achieve the outcomes you want (buy, don’t cancel, be satisfied, and so on). Our experts study your business and map this out for you.
Step 3: We build the actual service and processes your sales team will use to cross sell.
We build strategies, tactics, scripts, offers, and rebuttals, and a formal training program.
Step 4: We develop your dedicated agent outbound phone sales team.
This includes hiring strong phone sales agents, providing formal training, launching the team, and continuously improving to achieve great results..
Step 5: We launch the service.
Once the service is launched, we carefully monitor and improve.
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Step 6: Adapt your Top Producing Marketing
Each time you have a winning marketing campaign, we adapt that into our cross sell pitches for your service, so your agents sell your product or service in a similar way to your best performing marketing.
Where, when, and to whom, do we cross sell?
- Prospective customers
- Lower-priced customers
People who saw your marketing and are interested in your product or service. They might call in, send a chat message, fill out a form, or take a trial to get on your lead lists.
Customers who purchased one of your entry-level products and have shown interest in your other products, and paid customer lead lists
- Premium customers
- All customers who interact with customer support
Customers who’ve already bought a premium, high-priced product or service
Customers who are seeking technical support, onboarding assistance, customer service, or who have product inquiry questions
Our numbers
Inbound Conversions
Saves
Quality Score
ROI
Build success in any industry
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Cosmetics and personal care delivery
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And more
What our clients have to say
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before you make your decision
Talk to an expert!
Thinking about outsourcing? Send in this form and we'll set up a call right away.
US: 1 855 947 5667 (LOOP)
UK: 44 20 8077 0673
AU: 61 2 8073 5261
sales@loopcontactsolutions.com
support@loopcontactsolutions.com
111 Paseo de Roxas Ave Makati,
Metro Manila,
1229 Philippines
Certifications
What you get
Specialist Sales, Support and Retention Call Center
Founder Jesse Rosenthal and Loop's Senior Leadership team have decades of experience helping many of America's biggest brands to build and run world-class support services and high-performance sales and retention campaigns.
Specialized solutions and services
We have studied the customer journey of various businesses and learned their pain points and opportunities. From that, we've developed 4 solutions and 13 services that increase acquisition, retention and deliver cross-sells and upsells at key points throughout the customer journey. Our services are customized for each client, enabling us to start up new high-functioning call center services quickly.
Strategic planning and process creation
We create and customize processes for each product we will sell and support. We also plan for every communication channel , whether inbound or outbound. These are then cascaded to our agent teams via an in-depth formal training program.
- Sales and retention services - we create strategies, tactics, offers, and more;
- Customer support services - we create end-to-end processes, a knowledge base, call flows, quality assurance programs, and more.
Fully utilized agents who can do phone and email, or sales and support
Each agent is trained separately for each of your products and services to be able to handle both sales and support, whether inbound or outbound. We maximize agent productivity by letting them switch from inbound sales calls to email support, outbound phone to inbound sales and customer services, and more, as needed. We do this while maintaining the highest standards in all channels and service types.
Premium management, support, and frontline agents
Our headquarters are in the center of talent in the Philippines. We select and nurture the best talents to help our clients grow. We go beyond skill and also look at compatibility. A team will be assigned to become your brand ambassadors who will know your product or service inside out. Aside from a strict 4-layer screening process, we conduct monthly refresher training programs to ensure they’re in tip-top shape while representing your brand. Our dedicated HR team knows how to pick the top market agents who have great potential. Our Operations team will train them to become top-performing agents, delivering world-class customer service and exceptional sales results.
Save money and scale your business
We give you the right number of dedicated, skilled, trained agents for your business without overstaffing (and overspending). When you add new products, websites, marketing campaigns, and customers, we expand our scope, learn about the changes, update your processes, and train the agents. As your business’ phone, email, and chat needs grow, we add agents. If you need to scale back, we can do that too.
Project launch team of senior sales and support experts
You will get a seasoned call center operations sales or support manager with extensive experience in launching new services. We will immerse ourselves in your business, build and launch your new service, and manage the team as performance ramps up, to reliably achieve great results.
All-inclusive
We provide fully managed call center services with your goals in mind. We can use your existing processes and/or create new ones for you based on your needs. We are flexible enough to help you scale your business faster.
How it works
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Call center sales and support experts available now to help you solve your problems and achieve your goals
Frequently Asked Questions
We are confident in our processes. Our clients often get their ROI upfront because we continuously monitor and improve to reach your goals faster.