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Increase your customers’ lifetime value by selling them the right add-ons, product upgrades, longer term subscriptions, or more of the same product they already liked. We offer dedicated outbound call campaigns and can also integrate our upselling service into your inbound calls.
Upselling is all about giving your customers more usage, subscription time, features, add-ons, and better access. You can upsell from monthly to annual, two year, or lifetime subscription. Or turn single buys into subscription buys. Upselling can help boost your revenue, make customer acquisition more affordable and increase your customer loyalty, all at the same time.
Here are some ways we can do upselling for you:
We build our upselling services with your big goal in mind. Our approach is to utilize our years of experience to create the most effective campaigns for our clients.
We identify the customers we need to reach whether outbound or inbound. If it’s an outbound campaign, we plan out your lead lists and how we’ll reach enough people to achieve your goals. If your business has inbound phone sales and customer service with us, we plan out how to embed upsell processes into our existing teams.
Building a high performance service begins with strategic planning. That means identifying who you want to sell and support, how best to speak to them, and what to do on calls and emails to achieve the outcomes you want (buy, don’t cancel, be satisfied, and so on). Our experts study your business and map this out for you.
We build strategies, tactics, scripts, offers, and rebuttals, and a formal training program.
This includes hiring strong phone sales agents, providing formal training, launching the team, and continuously improving to achieve great results..
Once the service is launched, we carefully monitor and improve.
Each time you have a winning marketing campaign, we adapt that into our cross sell pitches for your service, so your agents sell your product or service in a similar way to your best performing marketing.
People who saw your marketing and are interested in your product or service. They might call in, send a chat message, fill out a form, or take a trial to get on your lead lists.
Lower-priced customers
Customers who purchased one of your entry-level products and have shown interest in your other products, and paid customer lead lists
Premium customers
Customers who’ve already bought a premium, high-priced product or service
All customers who interact with customer support
Customers who are seeking technical support, onboarding assistance, customer service, or who have product inquiry question.
Our numbers
90%
Inbound Conversions
25%
Saves
95%
Quality Score
150%
ROI
What our clients have to say
Try us for 90 days and see real tangible results before you make your decision
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Certifications
What you get
Founder Jesse Rosenthal and Loop’s Senior Leadership team have decades of experience helping many of America’s biggest brands to build and run world-class support services and high-performance sales and retention campaigns.
We have studied the customer journey of various businesses and learned their pain points and opportunities. From that, we’ve developed 4 solutions and 13 services that increase acquisition, retention and deliver cross-sells and upsellsat key points throughout the customer journey. Our services are customized for each client, enabling us to start up new high-functioning call center services quickly.
We create and customize processes for each product we will sell and support. We also plan for every communication channel, whether inbound or outbound. These are then cascaded to our agent teams via an in-depth formal training program.
Each agent is trained separately for each of your products and services to be able to handle both sales and support, whether inbound or outbound. We maximize agent productivity by letting them switch from inbound sales calls to email support, outbound phone to inbound sales and customer services, and more, as needed. We do this while maintaining the highest standards in all channels and service types.
Our headquarters are in the center of talent in the Philippines. We select and nurture the best talents to help our clients grow. We go beyond skill and also look at compatibility. A team will be assigned to become your brand ambassadors who will know your product or service inside out. Aside from a strict 4-layer screening process, we conduct monthly refresher training programs to ensure they’re in tip-top shape while representing your brand. Our dedicated HR team knows how to pick the top market agents who have great potential. Our Operations team will train them to become top-performing agents, delivering world-class customer service and exceptional sales results.
We give you the right number of dedicated, skilled, trained agents for your business without overstaffing (and overspending). When you add new products, websites, marketing campaigns, and customers, we expand our scope, learn about the changes, update your processes, and train the agents. As your business’ phone, email, and chat needs grow, we add agents. If you need to scale back, we can do that too.
You will get a seasoned call center operations sales or support manager with extensive experience in launching new services. We will immerse ourselves in your business, build and launch your new service, and manage the team as performance ramps up, to reliably achieve great results.
We provide fully managed call center serviceswith your goals in mind. We can use your existing processes and/or create new ones for you based on your needs. We are flexible enough to help you scale your business faster.
Focus on the big goal, perfecting your product or service, or getting the word out there, while we take care of bringing the customers to you.
We have an all-inclusive fee that takes care of everything from strategy to training to management. Reach out to us to get a quote based on what your business needs.
Any. We work with companies of all sizes, across multiple industries. Often small businesses come to us just needing an agent or two, then quickly increase to ten, or much more. Our goal is to help your company grow big, or even bigger.
We are confident in our processes. Our clients often get their ROI upfront because we continuously monitor and improve to reach your goals faster.
All of our Senior Leadership team members have over a decade each of experience creating and running high quality sales and support services for small and large businesses across a wide variety of industries. We’ve taken everything we’ve learned to create solutions and services that specialize in sales and retention. We put in the time and effort to study our clients’ business, products or services, and customer needs in order to provide services that deliver the best results.
111 Paseo de Roxas Ave
Makati, Metro Manila, 1229
Philippines
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