Up Selling

Grow faster with upselling

Increase your customers’ lifetime value by selling them the right add-ons, product upgrades, longer term subscriptions, or more of the same product they already liked. We offer dedicated outbound call campaigns and can also integrate our upselling service into your inbound calls.

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What's an upselling service?

Upselling is all about giving your customers more usage, subscription time, features, add-ons, and better access. You can upsell from monthly to annual, two year, or lifetime subscription. Or turn single buys into subscription buys. Upselling can help boost your revenue, make customer acquisition more affordable and increase your customer loyalty, all at the same time.

Here are some ways we can do upselling for you:

  • Upgrades - economy to business or silver to platinum;
  • More time - monthly to annual or annual to lifetime;
  • More usage - more minutes, more romantic dates, and so on;
  • More features - see your opponent's moves in the game, AI transcription, and so on;
  • More add-ons - extra power charger or extra razor blades;
  • Premium products and services - instead of the entry-level offering of $99, you upsell them to a similar offering at $2,995 with better features.

What makes Loop the choice for upselling service?

We build our upselling services with your big goal in mind. Our approach is to utilize our years of experience to create the most effective campaigns for our clients.

Here’s how:

Step 1: We plan who to reach out to and how

We identify the customers we need to reach whether outbound or inbound. If it’s an outbound campaign, we plan out your lead lists and how we’ll reach enough people to achieve your goals. If your business has inbound phone sales and customer service with us, we plan out how to embed upsell processes into our existing teams.

Step 2: Figure out what to upsell them

Building a high performance service begins with strategic planning. That means identifying who you want to sell and support, how best to speak to them, and what to do on calls and emails to achieve the outcomes you want (buy, don’t cancel, be satisfied, and so on). Our experts study your business and map this out for you.

Step 3: We build the actual service and processes your sales team will use to cross sell.

We build strategies, tactics, scripts, offers, and rebuttals, and a formal training program.

Step 4: We develop your dedicated agent outbound phone sales team.

This includes hiring strong phone sales agents, providing formal training, launching the team, and continuously improving to achieve great results..

Step 5: We launch the service.

Once the service is launched, we carefully monitor and improve.

Step 6: Adapt your Top Producing Marketing

Each time you have a winning marketing campaign, we adapt that into our cross sell pitches for your service, so your agents sell your product or service in a similar way to your best performing marketing.

Where, when, and to whom, do we cross sell?

  • New customers

    • Prospective customers
    • People who saw your marketing and are interested in your product or service. They might call in, send a chat message, fill out a form, or take a trial to get on your lead lists.

  • Regular and premium customers

    • Lower-priced customers
    • Customers who purchased one of your entry-level products and have shown interest in your other products, and paid customer lead lists

    • Premium customers
    • Customers who’ve already bought a premium, high-priced product or service

  • Customers who need support

    • All customers who interact with customer support
    • Customers who are seeking technical support, onboarding assistance, customer service, or who have product inquiry questions

Our numbers

Inbound Conversions

Saves

Quality Score

ROI

Build success in any industry

Publishing

Financial newsletters

Magazines

Newspapers

eCommerce

Cosmetics and personal care delivery

Transportation

See more

Software & Saas

Music

Movies

Online dating

Gaming

Internet service providers

Fitness clubs

Food delivery

Internet virus protection

Event tickets

Technical support

Travel

Plumbing and handyman services

Foreign language learning

Nutritional supplement delivery

And more

What our clients have to say

Loop understands the subscription marketplace which already puts them ahead of the crowd. With Loop, you don't just give them a list and be done with it. Jesse brings ideas and opportunities to you - sometimes ideas that don't benefit him a bit. That's a true partner.”

Roger Michalski

VP/Group Publisher
Eagle Financial Publications

“Loop has been managing Newsmax's outbound retention programs and select inbound programs since 2017. Through Loop's careful management and innovative teamwork we've seen exponential growth. We appreciate the partnership we have with Loop.”

Laura Vail

Retention Director/Group Publisher
Newsmax Media

“Loop soon proved to be an income generator for our subscription based webmaster tools related business. We were all pretty much overwhelmed by the month to month growth and the revenue per client that was generated in a very short period of time.

Eilon Arad

Co-founder and CEO, Azooki Founder, Leadya Services, Inc. Director of Business Development,
Coinpoint Services

“He has been instrumental in transforming contact centers into profit centers by increasing bottom-line margins of multiple customers.”

Bob Jesson

Operations Manager
Solid State Optronics

“He puts premium on teamwork but appreciates innovation as well. I will specifically highlight his not resting on his laurels, so to speak – he constantly looks for ways to get better, learn more and improve on his execution.”

Je Froilan Clerigo

Founding Partner
JM Clerigo & Associates Law Office

“I have seen Jesse come in and completely turn around a call center. Everything from changing ineffective hierarchy structures, and outdated rules; and more importantly, building a team that wants to, and can, support the goals and vision he lays out.”

Chris Camp

Founder & CEO
Clean Tech Lighting and Power

“Jesse brings the right entrepreneurial spirit and strong work ethic to his company, and combined with his deep understanding of the call center space and unique insights into the needs of subscribers.”

Christopher Berner

Facebook

Try us for 90 Days and see real tangible results
before you make your decision

Talk to an expert!

Thinking about outsourcing? Send in this form and we'll set up a call right away.

US: 1 855 947 5667 (LOOP)

UK: 44 20 8077 0673

AU: 61 2 8073 5261

sales@loopcontactsolutions.com

support@loopcontactsolutions.com

111 Paseo de Roxas Ave Makati,
Metro Manila,
1229 Philippines

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What you get

Specialist Sales, Support and Retention Call Center

Founder Jesse Rosenthal and Loop's Senior Leadership team have decades of experience helping many of America's biggest brands to build and run world-class support services and high-performance sales and retention campaigns.

Specialized solutions and services

We have studied the customer journey of various businesses and learned their pain points and opportunities. From that, we've developed 4 solutions and 13 services that increase acquisition, retention and deliver cross-sells and upsells at key points throughout the customer journey. Our services are customized for each client, enabling us to start up new high-functioning call center services quickly.

Strategic planning and process creation

We create and customize processes for each product we will sell and support. We also plan for every communication channel , whether inbound or outbound. These are then cascaded to our agent teams via an in-depth formal training program.

  • Sales and retention services - we create strategies, tactics, offers, and more;
  • Customer support services - we create end-to-end processes, a knowledge base, call flows, quality assurance programs, and more.

Fully utilized agents who can do phone and email, or sales and support

Each agent is trained separately for each of your products and services to be able to handle both sales and support, whether inbound or outbound. We maximize agent productivity by letting them switch from inbound sales calls to email support, outbound phone to inbound sales and customer services, and more, as needed. We do this while maintaining the highest standards in all channels and service types.

Premium management, support, and frontline agents

Our headquarters are in the center of talent in the Philippines. We select and nurture the best talents to help our clients grow. We go beyond skill and also look at compatibility. A team will be assigned to become your brand ambassadors who will know your product or service inside out. Aside from a strict 4-layer screening process, we conduct monthly refresher training programs to ensure they’re in tip-top shape while representing your brand. Our dedicated HR team knows how to pick the top market agents who have great potential. Our Operations team will train them to become top-performing agents, delivering world-class customer service and exceptional sales results.

Save money and scale your business

We give you the right number of dedicated, skilled, trained agents for your business without overstaffing (and overspending). When you add new products, websites, marketing campaigns, and customers, we expand our scope, learn about the changes, update your processes, and train the agents. As your business’ phone, email, and chat needs grow, we add agents. If you need to scale back, we can do that too.

Project launch team of senior sales and support experts

You will get a seasoned call center operations sales or support manager with extensive experience in launching new services. We will immerse ourselves in your business, build and launch your new service, and manage the team as performance ramps up, to reliably achieve great results.

All-inclusive

We provide fully managed call center services with your goals in mind. We can use your existing processes and/or create new ones for you based on your needs. We are flexible enough to help you scale your business faster.

How it works

Step 1

Set goals with you

Step 2

We study your business, products, marketing, customers, website and tech

Step 3

We plan out how to talk to your customers and deliver the results and quality you need

Step 4

We build processes and a formal training program

Step 5

We hire and train a brand new team of agents and a manager

Step 6

We setup tech for you, reports, quality, compliance, branding, and more

Step 7

We launch your service and rapidly increase performance to achieve your goals

Step 8

We manage and improve your service over time, keeping current on all changes

Get your FREE Consultation

Call center sales and support experts available now to help you solve your problems and achieve your goals

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Frequently Asked Questions

Focus on the big goal, perfecting your product or service, or getting the word out there, while we take care of helping you increase value per customer.

We have an all-inclusive fee that takes care of everything from strategy to training to management. Reach out to us to get a quote based on what your business needs.

Any. We work with companies of all sizes, across multiple industries. Often small businesses come to us just needing an agent or two, then quickly increase to ten, or much more. Our goal is to help your company grow big, or even bigger.

We are confident in our processes. Our clients often get their ROI upfront because we continuously monitor and improve to reach your goals faster.

All of our Senior Leadership team members have over a decade each of experience creating and running high quality sales and support services for small and large businesses across a wide variety of industries. We’ve taken everything we’ve learned to create solutions and services that specialize in sales and retention. We put in the time and effort to study our clients’ business, products or services, and customer needs in order to provide services that deliver the best results.