Increase your customers’ lifetime value by selling them the right add-ons, product upgrades, longer term subscriptions, or more of the same product they already liked. We offer dedicated outbound call campaigns and can also integrate our upselling service into your inbound calls.
Outsourcing your upselling services to Loop Contact Solutions can significantly increase ROI and otherwise enhance your business’s growth and profitability. By leveraging our specialized expertise, you can tap into a range of benefits that will not only streamline your sales processes but also maximize your returns on investment. Here’s a closer look at how partnering with Loop Contact Solutions can be a game-changer for your business.
"*" indicates required fields
Upselling is all about giving your customers more usage, subscription time, features, add-ons, and better access. You can upsell from monthly to annual, two year, or lifetime subscription. Or turn single buys into subscription buys. Upselling can help boost your revenue, make customer acquisition more affordable and increase your customer loyalty, all at the same time.
When you outsource upselling services to Loop Contact Solutions, you gain access to a team of professionals who are experts in the field. Our agents are trained in the latest upselling techniques and are skilled at identifying opportunities to boost sales within your existing customer base. Their focused approach ensures that every interaction with your customers is optimized to increase revenue, without compromising on customer satisfaction.
Whether you are looking to promote add-ons, upgrades, or longer-term subscriptions, we’ll work closely with you to develop customized campaigns. This targeted approach not only helps in achieving higher conversion rates but also ensures that the upselling efforts align perfectly with your business objectives.
Effective upselling is about more than just boosting sales; it’s about building stronger relationships with your customers. At Loop, we understand this – which is why we focus on creating positive customer experiences by offering valuable product recommendations that meet your customers’ needs. This customer-centric approach helps in increasing customer loyalty and retention, leading to sustained revenue growth over time.
We offer the scalability and flexibility that growing businesses need. Whether you’re a small startup or a large enterprise, our services can be scaled to meet your evolving needs. This flexibility ensures that your upselling efforts can grow alongside your business, allowing you to continually capitalize on new opportunities. The same applies for our cross-selling services, customer winbacks, technical support, lead generation and other outsource solutions. Make the strategic decision to partner with Loop Contact Solutions and take your upselling efforts to the next level now.
Here are some ways we can do upselling for you:
At Loop, our upselling services are aligned with your business goals. We draw on years of experience to craft the most effective campaigns that drive meaningful results for our clients.
We identify the customers we need to reach whether outbound or inbound. If it’s an outbound campaign, we plan out your lead lists and how we’ll reach enough people to achieve your goals. If your business has inbound phone sales and customer service with us, we plan out how to embed upsell processes into our existing teams.
A successful upselling strategy starts with careful planning. We take time to analyze your ideal audience, how to engage them effectively, and what steps will drive the desired outcomes—whether it’s making a purchase, preventing churn, or enhancing customer satisfaction. Our experts dive into your business model and develop strategies for interactions across calls and emails to ensure your goals are achieved.
We create a framework that includes scripts, offers, tactics, and responses to objections, all designed to maximize conversion rates. Our structured training program equips agents with the skills and knowledge needed to implement these strategies effectively.
Our team carefully recruits skilled phone sales agents who align with your brand values. Once hired, they undergo intensive training specific to your business and products. After the initial launch, we continue to refine the team’s approach, ensuring steady performance improvements.
When the service goes live, we carefully monitor outcomes and make real-time adjustments to enhance performance. We prioritize continuous improvement, using data insights and feedback to ensure the service consistently delivers great results.
When you launch high-performing marketing campaigns, we integrate those strategies into our upselling efforts. This ensures that the messaging your agents use mirrors the language and offers that resonate most with your customers, creating consistency across all touchpoints and boosting conversion rates.
People who saw your marketing and are interested in your product or service. They might call in, send a chat message, fill out a form, or take a trial to get on your lead lists.
Lower-priced customers
Customers who purchased one of your entry-level products and have shown interest in your other products, and paid customer lead lists
Premium customers
Customers who’ve already bought a premium, high-priced product or service
All customers who interact with customer support
Customers who are seeking technical support, onboarding assistance, customer service, or who have product inquiry question.
Our numbers
90%
Inbound Conversions
25%
Saves
95%
Quality Score
150%
ROI
What our clients have to say
Try us for 90 days and see real tangible results before you make your decision
Thinking about outsourcing? Send in this form and we’ll set up a call right away.
"*" indicates required fields
Certifications
What you get
Founder Jesse Rosenthal and Loop’s Senior Leadership team have decades of experience helping many of America’s biggest brands to build and run world-class support services and high-performance sales and retention campaigns.
We have studied the customer journey of various businesses and learned their pain points and opportunities. From that, we’ve developed 4 solutions and 13 services that increase acquisition, retention and deliver cross-sells and upsellsat key points throughout the customer journey. Our services are customized for each client, enabling us to start up new high-functioning call center services quickly.
We create and customize processes for each product we will sell and support. We also plan for every communication channel, whether inbound or outbound. These are then cascaded to our agent teams via an in-depth formal training program.
Each agent is trained separately for each of your products and services to be able to handle both sales and support, whether inbound or outbound. We maximize agent productivity by letting them switch from inbound sales calls to email support, outbound phone to inbound sales and customer services, and more, as needed. We do this while maintaining the highest standards in all channels and service types.
Our headquarters are in the center of talent in the Philippines. We select and nurture the best talents to help our clients grow. We go beyond skill and also look at compatibility. A team will be assigned to become your brand ambassadors who will know your product or service inside out. Aside from a strict 4-layer screening process, we conduct monthly refresher training programs to ensure they’re in tip-top shape while representing your brand. Our dedicated HR team knows how to pick the top market agents who have great potential. Our Operations team will train them to become top-performing agents, delivering world-class customer service and exceptional sales results.
We give you the right number of dedicated, skilled, trained agents for your business without overstaffing (and overspending). When you add new products, websites, marketing campaigns, and customers, we expand our scope, learn about the changes, update your processes, and train the agents. As your business’ phone, email, and chat needs grow, we add agents. If you need to scale back, we can do that too.
You will get a seasoned call center operations sales or support manager with extensive experience in launching new services. We will immerse ourselves in your business, build and launch your new service, and manage the team as performance ramps up, to reliably achieve great results.
We provide fully managed call center serviceswith your goals in mind. We can use your existing processes and/or create new ones for you based on your needs. We are flexible enough to help you scale your business faster.
Focus on the big goal, perfecting your product or service, or getting the word out there, while we take care of bringing the customers to you.
We have an all-inclusive fee that takes care of everything from strategy to training to management. Reach out to us to get a quote based on what your business needs.
Any. We work with companies of all sizes, across multiple industries. Often small businesses come to us just needing an agent or two, then quickly increase to ten, or much more. Our goal is to help your company grow big, or even bigger.
We are confident in our processes. Our clients often get their ROI upfront because we continuously monitor and improve to reach your goals faster.
All of our Senior Leadership team members have over a decade each of experience creating and running high quality sales and support services for small and large businesses across a wide variety of industries. We’ve taken everything we’ve learned to create solutions and services that specialize in sales and retention. We put in the time and effort to study our clients’ business, products or services, and customer needs in order to provide services that deliver the best results.
111 Paseo de Roxas Ave
Makati, Metro Manila, 1229
Philippines
© Copyright 2024 Loop Contact Solutions Inc. All Rights Reserved | SEO by SIXGUN | Website by Digital Developments
