The business process outsourcing (BPO) industry is a significant revenue source for the Southeast Asian archipelago. Filipino people are well-known for being the best due to their strong work ethic, dedication, and cultural adaptability. With high English language proficiency, a strong work ethic, and cost-effective labor, the Philippines is a top choice for companies seeking the best place to outsource their call center operations.
The Philippines’ BPO sector offers a wide range of services beyond traditional call centers, including IT support, human resources, finance, and healthcare services. The country’s robust infrastructure, supportive government policies, and continuous investment in technology and education ensure that it remains a competitive outsourcing destination.
In 2020, BPOs and call centers in the Philippines generated US$26.7 billion in growth, with projections reaching US$29 billion in 2023.
If you need a call center in the Philippines for customer support or other phone-based services, we’ve compiled a list of the top 50 call centers in the country below. Want to know why we’re at the top of the list? Reach out to us now.
Top 50 Call Centers in the Philippines
1. Loop Contact Solutions
50-249 employees
Makati, Philippines
Founded in 2016, Loop Contact Solutions is a highly experienced call center with a proven track record of revenue growth and customer satisfaction. This Philippines call center specializes in consumer products and services, eCommerce, manufacturing, and media. However, it is open to other industries.
Its services include call center services, customer service outsourcing, and sales outsourcing. You can expect world-class customer support from highly trained agents speaking ‘American’ English. Indeed, their agents are renowned for their confident, enthusiastic, and smart personalities, quickly establishing an excellent rapport with customers for an affordable price.
2. 1840 & Company
250-999 employees
Makati, Philippines
Whatever your outsourcing needs, 1840 and Co. have you covered – customer service reps, virtual assistants, and even social media managers. Their call center service launched in 2014 and operates from Overland Park, Kansas and Makati, Philippines, specializing in business services, financial services, medical, and telecommunications.
3. Flatworld Solutions
1,000-9,999 employes
Davao City, Philippines
After 18+ years of scripting success, Flatworld Solutions has rightly earned a reputation for quality. They’ve got over 10 global delivery centers, including their Davao City, Philippines, call centers operations.
As they say, “make every conversation count” with their friendly, expert team of call center representatives – including inbound, outbound, B2B lead generation, and cold calling services.
4. Callbox
250-999 employees
Davao City, Philippines
Based in Encino, CA,Callbox is an international BPO company with offices in Singapore, Ultimo, Australia, and the Philippines. Its team of approximately 200 people provides proven voice and non-voice back office services.
Some of Callbox’s biggest clients include Alima Technologies, Intrepid Advisors, LexisNexis, and LiQWID. It covers a brand range of industries, such as financial services, medical, advertising and marketing, and much more.
5. Intelegencia
1,000-9,999 employees
Pasig, Philippines
Established in 2009, Intelegencia is an Atlanta, GA-based call center with a sizable operation in the Philippines. They’re renowned for their cost and quality of service, specializing in the eCommerce, automotive, consumer products, and IT industries.
6. 2ndOffice
250-999 employees
Pasig, Philippines
Since 2012, 2ndOffice has specialized in retail industry outsourcing, including call center operation, order processing, data entry, and direct response.
Trusted by companies like Jay Factory, Influence Tree, and AVID Logistics, they primarily cater to the world’s largest online markets: the USA, UK, and Australia.
7. Staff Outsourcing Solutions
250-999 employees
Cebu City, Philippines
Smaller than other Philippines call centers, Staff Outsource Solutions is laser-focused on customer service and HR. Despite its size, the company is growing fast thanks to impressive results, working in the medical, consumer products, financial services, and telecommunications industries.
8. ND-KNOW SOLUTIONS
50-249 employees
Davao City, Philippines
Founded in 2018, ND-KNOW SOLUTIONS provides a skilled and proficient workforce for call center outsourcing, non-voice support, chat support, and email support.
As one client said, “They keep their word, which is super rare.” Their team operates across all sectors and industries, primarily focused on smaller projects.
9. Booth & Partners
250-999 employees
Makati, Philippines
Trusted by Scorpion, InXpress, Gamesys Group, and more, Booth & Partners is a reputable BPO organization promising to transform your business with the right talented professionals in the Philippines and Colombia.
Their services include HR, call center operations, back office outsourcing, and customer service outsourcing.
10. TRU29 Solutions Inc.
250-999 employees
Pasig, Philippines
TRU29’s extensive experience in customer-facing busing operations is impressive, with expertise in customer service or technical support via chat, email, or phone. In addition, they also handle back office solutions, knowledge process solutions, and allied outsourcing services.
Operating since 2015, their clientele includes Casera, Global Source Trading, and Lumina.
11. Boldr
1,000-9,999 employees
Pasig, Philippines
Build an enthusiastic call center team with Boldr – a Pasig-based Philippines call center. With operations dotted around the world, Boldr is highly experienced with building and training teams for specific purposes, allowing companies to rapidly expand their customer support operations.
Unlike other call centers, Boldr is a certified B-corp – a nonprofit network focused on transforming the global economy and planet.
12. Acquire BPO
1,000-9,999 employees
Pasig, Philippines
Acquire BPO is another internationally renowned global outsourcing specialist. They’ll take a leading role in establishing and running your daily operations, from process management to training, quality assurance, and other call center services.
Operating since 2005, Acquire BPO has worked with KFC, Samsung, and Monat.
13. Enshored
1,000-9,999 employees
Pasig, Philippines
Originally from Long Beach, CA,Enshored set up operations in Manila and Cebu – quickly becoming a renowned call center in the Philippines. Offering both voice and non-voice BPO services (as well as social media marketing), they’ve got the capabilities for everyone from startups to multinational enterprises.
14. Conectys
1,000-9,999 employees
Davao City, Philippines
A Romania-based call center operator,Connectys has since established offices in Poland, the USA, Portugal, Tukey, Taiwan, and, of course, the Philippines.
Their large team can easily handle sizable voice services, providing European customer support in seven languages.
15. EMAPTA
1,000-9,999 employees
Mandaluyong, Philippines
Launched in 2020, this relatively new BPO company is Philippines born and run. Based in Mandaluyong,EMPATA specializes in IT staff augmentation, voice services, digital marketing, and finance & accounting outsourcing.
Their customer service teams, in particular, have impeccable English, are highly educated, and offer affordable rates. Get 24/7, omnichannel support at a low cost.
16. Six Eleven Global Services
1,000-9,999 employees
Davao City, Philippines
SixEleven is committed to quality customer support, promising to maximize satisfaction and customer retention rates. With 15+ years of industry experience, they’re an optimal choice for outsourcing your call center to the Philippines.
Decades of industry expertise and a flexible team structure allow them to adapt to whatever a company needs.
17. Telework PH
250-999 employees
Baliuag, Philippines
This midsize BPO company is a proven Philippines call center operator, running support and back office teams since 2013. Telework PH’s teams are highly professional and extremely proficient in English. They run their services with a particular focus on customer satisfaction, training their teams with knowledge and empathy for the customer on the other end of the line.
18. Remote CoWorker
1,000-9,999 employees
Taguig, Philippines
Remote CoWorker offers the full selection of BPO services, including voice, finance, and accounting outsourcing, alongside non-voice BPO/back office services. Primarily focused on small businesses in real estate and IT, they’ve nonetheless worked with major players and Aavgo.
Like many call centers in the Philippines, their experience spans numerous sectors, from dental and medical to eCommerce and advertising.
19. Big Outsource
250-999 employees
San Pablo City, Philippines
Big Outsource does what it says – it handles major outsourcing operations. Their services cover voice and non-voice BPO requirements. In particular, their proactive approach to communication is beneficial in the billing and collection process – promising faster resolution times. Operating since 2014, they’re a trusted company among multiple industries and sectors.
20. Unity Communications
250-999 employees
Taguig, Philippines
Beginning in 2009, Unity Communications is a diverse BPO organization. Their Philippines call center services cover eCommerce, where they deliver excellent customer service at a fraction of the cost of an in-house team. Working alongside other BPO operations, they can run your entire customer support operation.
21. Pacific Business Services
50-249 employees
Dumaguete, Philippines
Pacific Business Services (or Pac Biz) runs 5-star customer support operations serving the United States, Canada, the United Kingdom, and Australia. Their specialty lies in transportation, healthcare, eCommerce, and IT help desks. Indeed, their healthcare call center services are HIPAA compliant.
22. Sigrid.AI
10-49 employees
Taguig, Philippines
Unlike other entries, Sigrid is a virtual assistant specializing in customer success and voice operations. What makes their VA different (and gives it its spot on the list) is their impressive 24/7 backup team. So, even when their advanced AI system is down, you’ll get fully trained specialists ready to pick up the slack.
23. Upstream BPO
1,000-9,999 employees
Lucena, Philippines
Experience Upstream BPO’s award-winning services – their teams deliver multilingual and omnichannel customer support across calls, live chat, WhatsApp, social care, emails, and more. Their expertise extends to enterprise software, telecommunications, government, and energy.
They promise to help companies reduce costs by up to 70%.
24. Infinite-O Global
250-999 employees
Makati, Philippines
Build a professional, reliable Philippines call center team with Infinite-O Global. Specializing in BPO outsourcing, they’ve got over 18 years of experience helping companies in the investment management, healthcare, and technology sectors.
Their English-speaking teams in the Philippines work alongside offices in the United States, Australia, and the United Kingdom to deliver the highest level of support.
25. Premier BPO
250-999 employees
Quezon City, Philippines
Premier BPO’s call centers in the Philippines can handle customer service, subscription renewals, email and live chat support, billing questions, product or order support, and order processing.
Their teams are trained in customer care but can also take the lead in sales, promoting products or upselling a company’s services.
26. Magellan Solutions Outsourcing Inc.
250-999 employees
Mandaluyong, Philippines
Clients praised their courteous manner – Magellan Solutions helps you navigate everything from customer support to B2B & B2C lead generation. Their 24/7 call center operations support SME-focused businesses, harness the power of top-notch talent, and monitor their progress to ensure companies see results. What more can you ask for?
27. MySource Solutions
250-999 employees
Mandaue City, Philippines
One of the smaller companies on the list; don’t let their size fool you. Founded in 2017, MySource Solutions’ dedicated call center team can help with customer support, admin support, eCommerce support, and even digital marketing.
They’ll discover your needs, hiring and training a team specifically for your operation.
28. Hammerjack
50-249 employees
Makati, Philippines
Australia-based BPO company Hammerjack is an industry expert in building and running remote teams. With 10+ years of experience, they provide voice and non-voice services across a myriad of industries. These include medical IT, legal, real estate, and media.
29. STAFFVIRTUAL
250-999 employees
Pasig, Philippines
Beginning in 2009, STAFFVIRTUAL promises to build a team of high-quality customer support professionals committed to friendly, competent calls, emails, and chats. Their Philippines call centers specialize in helping companies of all sizes outsource their operations without sacrificing quality. Plus, they’ve also got a team of social media specialists ready to DM younger demographics.
30. Concert 8 Solutions Inc.
50-249 employees
Makati, Philippines
Concert8 delivers the best customer experiences, hiring from the massive pool of quality Philippines talent. Their team includes travel, fashion, accounting, and entertainment experts, ready to oversee your outsourcing operations. They’ll help recruit experienced, vetted staff for phone & video, live chat, in-app, or email communications.
31. Optimum Source
50-249 employees
Pasig, Philippines
Experience 25 years of cumulative BPO experience in building scalable teams when you choose Optimum Source. Their expertise covers accounting & finance, IT applications development, B2B telesales & lead generation, business ops and support, and more.
32. Dynamic Business Outsourcing Solutions
50-249 employees
Quezon City, Philippines
Dynamic Business Outsource Solutions has earned a reputation for world-class outsourcing services, with a client list including ClickProfits, Progressive, and Alpha Group. Their Philippines call centers cover customer support, sales, lead generation, community moderation and more.
Best of all, by choosing DBOS, companies can save a significant amount of their customer service expenditure while drawing on the organization’s impressive talent pool.
33. Reliasourcing Inc.
250-999 employees
Pasay, Philippines
Based in Pasay in Manila, their call center works with some of the world’s leading companies. Reliasourcing prides itself on its performance-orientated, tech-driven solutions delivered by a highly responsive team.
Their custom service and lead generation teams monitor core metrics to ensure companies see significant value despite lower overall staffing costs. It’s a potent combination.
34. Everise
10,000+ employees
Taguig, Philippines
Among the largest companies on the list, Everise prioritizes customer happiness, dealing with millions of calls annually for some of the world’s biggest brands. In fact, they handle 200M customer experiences every year in 32 languages across 8 strategic markets.
Their primary specialty is the healthcare industry, with 12+ years of experience supporting providers and pharmacies.
35. Konnektors
10-49 employees
Davao City, Philippines
Choose Konnektors, and you can expect a dedicated business development rep, customized contact lists, personalized emails, follow-up on warm prospects, and much more. As a Philippines call center, they focus on outbound and inbound marketing channels to stack a company with the lead they need to grow.
36. VXI Global Solutions Inc.
10,000+ employees
Makati, Philippines
Another global powerhouse – VXI is a world-class customer service provider that guarantees a boost to customer satisfaction, increased operational efficiency, and reduced customer attrition.
They handle 300M+ customer interactions annually in 20 different languages. Trust in their 20+ years of experience.
37. Sourcefit
1,000-9,999 employees
Quezon City, Philippines
Operating in the Philippines and Dominican Republic,Sourcefit helps improve operational efficiency and lower customer support staff. It’s worked with major brands such as Vodafone, P&G, Common, and more.
With more than 1,300 dedicated professionals on their team, they’ve been outsourcing projects since 2009.
38. Fair Trade Outsourcing
1,000-9,999 employees
Davao City, Philippines
One of the fastest-growing BPO centers worldwide, they’ve got an efficient and well-trained workforce in the US, Philippines, Ghana, and Mexico. Unlike other entries, they don’t specialize in a particular industry, with extensive experience in delightful customer experience (and outbound and inbound customer support) across all sectors.
39. Outsource Accelerator
50-249 employees
Taguig, Philippines
Save 70% on staff costs when you choose Outsource Accelerator. They cover the following sectors: real estate, financial service, transportation, hospitality, telecommunications, and utilities & energy. They’ll help you outsource your customer service operations, drawing upon millions of talented professionals. Best of all, they place a heavy emphasis on optimizing resources to ensure that outsourcing saves a company money.
40. HSN Philippines Inc.
250-999 employees
Mandaluyong, Philippines
Founded in 2018, HSN is a specialist in global contact center operations and social media management. Its services include customer service outsourcing, Philippines call center operations, back office outsourcing, and much more.
41. TSA Group
1,000-9,999 employees
Pasay, Philippines
Tailored to the Australian market, TSA is a leading customer service expert. Part of their services includes outsourcing call centers to the Philippines, earning them hundreds of satisfied customers. Small wonder they’ve been operating since 1997.
In addition, they provide sophisticated customer experience technology to help brands stay connected with Australian consumers.
42. Transcom
10,000+ employees
Bacolod, Philippines
Transcom is a global specialist in customer experience, beginning in Orebo, Swedo. Their Philippines call center has over 7,000 employees with experience in business services, financial services, and media industries.
They ensure that every call, chat, word, and script achieves your ultimate goal – impeccable customer support.
43. One Contact Center
250-999 employees
Pasig, Philippines
One Contact Center delivers an average of 20% improvement in customer satisfaction, first call resolution, and sales average handle time.
They promise to skyrocket your brand loyalty and customer retention with their minority-owned contact centers. Their teams are trained to the highest standards using the latest innovations and technologies.
44. GlobalSky Call Center
50-249 employees
Pasig, Philippines
Branding itself the #1 call center in the Philippines, Global Sky has the awards to prove it. Their fantastic team delivers 247 services to customers, ensuring every rep has an excellent command of English, in-depth knowledge of their clients, and experience across a variety of industries.
They specialize in the eCommerce, technology, healthcare, and travel & hospitality sectors.
45. EPerformax Contacts Center and BPO
1,000-9,999 employees
Pasay, Philippines
Enjoy effortless customer service with ePerformax’s contact centers. This Philippines-based BPO company has worked with numerous Fortune 1000 B2C and B2B businesses, supporting their customer service needs, including eBay, Verizon, PayPal, JP Morgan Chase & Co, and many more. It guarantees omnichannel customer support for English-speaking customers.
46. SupportSave
1,000-9,999 employees
Cebu City, Philippines
Originating from Romania, SupportSaveis dedicated to providing call center services to aspiring startups. Its services cover inbound and outbound call center operations. Companies get 24/7 customer support across multiple channels.
SupportSave provides customer service, live chat, answering services, helpdesk support, order processing, lead generation, and more.
47. Sophi Outsourcing
250-999 employees
Dumaguete, Philippines
Headquartered in Dumaguete, Sophi Outsourcing also specializes in customer service and technical support for startups. Their team can handle order taking, billing, appointment setting, sales, and customer relations. They’ve also got a team of smart computer technicians and programmers on hand to troubleshoot desktop problems.
48. Collective Solution
1,000-9,999 employees
Quezon City, Philippines
Founded in 2010, Collective Solution delivers customer experience, back office, and sales & marketing services. Their customer experience services, in particular, focus on resolving customer complaints, resolving ongoing issues, and dealing with concerns before, during, and after a purchase. They operate across phone, email, and chat.
49. Winsolution Corp.
10-49 employees
Pasig, Philippines
Launched in 2014, Winsolution is a dedicated outbound call and customer acquisition service. Tell them what you need, and they’ll hire a team of professionals. They cater to companies operating in the home security, car insurance, merchant sales, and real estate industries.
50. The Remote Group
250-999 employees
Clark Special Economic Zone, Philippines
This Philippines call center operates from the Clark Special Economic Zone with a committed team specializing in call center operations, back-office outsourcing, and customer support. Established in 2020, they deliver 24/7 IT support to 50+ clients globally.
