At Loop Contact Solutions, we specialize in SaaS call center outsourcing, providing you with the tools and expertise to elevate your customer service. We understand that SaaS companies thrive on innovation and customer satisfaction, which are key to healthy retention rates. Our services are designed to support these.
"*" indicates required fields
Whether you’re a startup or an established SaaS provider, our SaaS customer service outsourcing ensures that your clients receive timely, knowledgeable support. From troubleshooting software issues to guiding users through complex features, our agents are trained to handle every query with precision and understanding.
Enjoy less downtime for setup and more time doing what matters – serving your customers and growing your business. From customer acquisition and retention to growth and support, we provide a smooth experience for both your team and your clients, ensuring that every interaction is efficient and effective. Whether you need support for billing, user onboarding, or technical assistance, our flexible solutions can adapt to your business’s evolving needs.
Our goal is to help your SaaS company not just succeed but excel in customer relations. With our expertly trained agents, your customers will always have access to high-quality support, enhancing user satisfaction and retention. We help you turn customer support into a strategic advantage.
Ready to transform how you handle customer service? Contact Loop Contact Solutions today to discuss our SaaS call center solutions. We’re here to help you deliver outstanding service and support.
As with any business, your profits depend on bringing new customers into the fold. Most likely, you use marketing strategies like this two-step process:
First, you use marketing campaigns to generate traffic/leads using any number of channels:
Then, you convert those leads into trial or fully paid subscriptions using strategies such as:
When your marketing is successful and customers sign on, pay, and start using your service immediately, that’s great. You don’t need a call center for those people. You need a call center with knowledgeable agents for the people who have seen your marketing, are interested, but not yet convinced to buy. These people have questions, they have concerns, maybe they want a demo or sample, perhaps they’re angling for a discount. This is where we come in. Our agents can provide you with personable, multiskilled agents who can talk to your leads (across multiple channels) and convince them to subscribe.
The idea behind a trial membership is to get the customer to use the service, enjoy it, experience a value from it, and determine if that value is enough to sign up beyond the trial.
There are two challenges with the trial membership. In some cases, the customer signed up for the trial and didn’t use the product/service. Perhaps they were too busy, it was too complicated, they were discouraged, etc. In this case, the agent can connect with the trial member help them overcome their obstacles, encourage them to use their trial, and follow up to persuade trials to purchase a full membership.
Other times, the customer DID use the trial membership, but it didn’t work for their needs. There are a number of reasons this could happen:
Our agents will follow up with trial memberships to make sure customers are satisfied with the product and convince them to convert into a fully paid subscription.
If your call center closes at 6:00 EST, that’s 3:00 in the afternoon in California. Anyone unavailable during business hours — whether they call you or you call them — will be missed. All those sales will be missed too.
You can tell when an agent doesn’t know what they’re doing — which is usually the fault of bad management. Customers get angry, the company looks like trash, and the agent takes longer on the call, which costs more since agents are paid by the hour.
Many companies lose 25% – 40% of inbound sales from callers who saw the marketing but aren’t convinced. A simple order taker won’t close the deal. These are complex sales. Callers have questions and concerns; they need to be persuaded.
New customers are extremely receptive to cross sells/upsells. So if you’re not taking advantage of this, you’re leaving money on the table — especially premium products. This is a great way to grow your business enormously.
Unhappy customers leave. Happy customers stay, renew, buy more. The secret? Use a call center that provides quality support, proactively identifies problems, and fixes them. Do that and cancels will go down while sales go up.
Unhappy customers leave. Happy customers stay, renew, buy more. The secret? Use a call center that provides quality support, proactively identifies problems, and fixes them. Do that and cancels will go down while sales go up.
It’s madness to lose customers over credit card declines or other payment problems. It usually just takes a call to resolve the issue or convince your customer to continue their subscription.
See how OneBlade transformed its backlogged customer service center into a high-performance asset with Loop’s elite support team.
We provide inbound and outbound call center services with highly trained, dedicated agents, through phone, email, live chat, and social media
Certifications
Our numbers
25%
Cross sells on inbound order calls minimum
25%
Cancels saved minimum
35%
Failed renewals recovered minimum
150%
Minimum ROI for sales services
1000%
Upfront monthly ROI record
50%
Savings using Loop
95%
Quality Assurance Score
8%
Average handle time on complex support calls
90%
Minimum inbound phone sales conversion rates
17%
Complex customer service emails per agent per hour
Why Loop?
As a full-service call center, we create high performance sales, customer service, technical support, and retention teams to handle everything you need — from inbound and outbound phone calls to email support to live chat. Our agents, processes, and technology are optimized to help you achieve your business goals.
How it works
It’s easy to get started. No long-term contract required. At our first meeting, we will discuss your needs/goals and offer a proposal with a customized plan of how to deliver high-performance call center support and results. Then, we will agree to a simple trial run using flexible terms and schedule a time to discuss your business and call center expectations.
After that, we will:
Finally, we will go live with the small-scale trial. Once the results and quality are proven, we will ramp up service to full scale to achieve your goals. But it doesn’t end there. We will continually work to expand areas of support and sales to help your business grow. We will also manage/improve your service over time and keep up to date on all changes.
Try us for 90 days and see real tangible results before you make your decision
Thinking about outsourcing? Send in this form and we’ll set up a call right away.
"*" indicates required fields
To have a successful business, responsibilities must be delegated to the people who can perform the task best. We have decades of experience in customer support. We have knowledgeable, experienced agents who will provide your customers with world class service. That way, you don’t have to worry about that part of the business and can focus on the parts that do need your attention.
There is no single price point because each business has different needs, that is why our services are customized for each company. But our clients can expect superior quality at a very affordable price — with lots of room for scaling up or down. Contact us for a personalized proposal
Not at all. We work with companies of all sizes, across multiple industries. Even small businesses just starting out that hire an agent or two may increase to needing 10, 20, 50, 100 (or more) agents. Our goal is to grow your company exponentially through our world class customer treatment, sales, retention, and renewal services.
We will work with you to understand your needs and goals, then develop a plan to meet those objectives. We will first conduct small-scale test runs so you have an opportunity to see our agents and services in action. If you are dissatisfied with our performance at any time, you can cancel. But we think that is unlikely: our clients often reach their ROI upfront because we constantly monitor and improve our services so that your company reaches its goals faster.
We understand the value of loyal customers who return again and again to purchase your products/services. That is why we do everything in our power to grow your customer base, keep your current customers happy, and convince cancellations to stay on board.
111 Paseo de Roxas Ave
Makati, Metro Manila, 1229
Philippines
© Copyright 2024 Loop Contact Solutions Inc. All Rights Reserved | SEO by SIXGUN | Website by Digital Developments
