Your company is doing great. You can see its potential to skyrocket – maybe you’ve already got observable growth. You need a bigger call center team but the financial implications worry you and your board. So your company is considering ways to capitalize on its growth without taking a significant hit to your bottom line.
There is an easy solution. If you want excellent call center operatives
without having to worry about the infrastructure and save a ton of cash, you
could outsource to the Philippines. The Philippines is full of highly trained
and efficient call center service teams like Loop who offer significant savings
over most US & EU call centers.
What’s more, Filipino agents are super-friendly and Americanized operatives, so
communication will never be a barrier. In fact, call centers in the Philippines
are becoming the go-to location for outsourcing call centers and other customer
service operations for many American and international firms.
But why should your company outsource your call center services to the
Philippines?
There are lots of reasons. But let’s take a closer look at what makes
outsourcing a game-changer for many companies.
Reducing Costs
Anything that can save your company money is a win, right? And by outsourcing
your call center to the Philippines, you could save your company between 50% -
80% in operational costs. The funds you save by outsourcing can help your
company invest in its future in other ways.
And if the percentage you’ll save sounds too good to be true or unethical, don’t
worry. The lower cost of outsourcing your call center to the Philippines is not
because of poor pay or working conditions of the agents, it’s because the cost
of living is significantly less. Call center staff are paid a fair wage to do
their best work for your company.
Proficiency in English
All outsourced Filipino agents are fluent English speakers. This might be
surprising to believe considering the Philippines is on an entirely different
continent, but 70% of the Filipino population is fluent in English.
Like many parts of the world, the Philippines recognize that English is one of
the most widely spoken languages in the world. That’s why many Filipino children
learn English before going to school and their students continue throughout the
rest of their education.
You’ll be outsourcing your call center to Americanized and fluent English
speakers who also happen to be at least bilingual – it’s a bonus asset if you
plan on expanding your business into the East.
Intelligent Workforce
Your call center operatives are the front line of your company. They are
often the first point of contact between you and your customers. That’s why it’s
important to provide a swift and slick call center experience. And far from
being an unskilled job, versatile and efficient agents are a highly prized asset
to Filipino customer service providers.
So another bonus of outsourcing your call center to the Philippines is you’ll
get a highly-skilled and intelligent workforce. And because the Philippines has
a larger younger population, there are plenty of skilled workers ready to be
hired.
In your outsourced call center team, you’ll often find young graduates from
colleges and universities. This is because their language skills and
problem-solving abilities are such a great match for customer service positions.
Flexible growth
Is your business growing slowly? No problem. Is your business seasonal? No
problem. Might your business requirements scale up or down over time? No
problem.
By choosing to outsource your call center to the Philippines with a company such
as Loop, you can expand or contract the service agreement accordingly. Most call
centers in the Philippines offer flexible terms and shorter commitment lengths
than most domestic call centers.
It’s easier to scale your business when you’re using outsourced services in
other ways too. Building your business’s own call center can require a huge
investment of time and money. Outsourcing all the infrastructure required to
house the workforce is not your responsibility if you hire a Filipino team.
Streamline Workforce Management
As an employer, you’re probably already aware of the logistical, legal,
medical, and tax ramifications of hiring on-site staff. That’s before you
consider the costs of insurance, heating, energy, and building upkeep for your
office space. Expanding your existing workforce and infrastructure to
accommodate your growing needs means expending more of the same: money and time.
By outsourcing your call center to the Philippines, you won’t have to worry
about the cost of managing a larger workforce. Neither will you have to concern
yourself with the infrastructure needed to support that workforce – it’s
ready-made.
Outsourcing is also a great option if you want to transition your existing
workforce. You can outsource part of your customer care to the Philippines and
your existing workforce can be deployed elsewhere in your organization to help
it grow.
And if you’d like to reduce your domestic workforce, off-shoring the BPO of your
call center may mean a reduction in your existing outgoings as well as reduce
the time spent in managing your current employees.
Increased Security & Privacy
Security is high on everyone’s list of requirements for data handling. And
one of the main concerns of many US and European-based companies is the security
of their clients’ personal details. But security and privacy are the key areas
that customer service companies in the Philippines take pride in.
Call centers based in the Philippines have built reliable and totally secure
systems over the last 30 years. They have an established history of providing
secure handling of the most sensitive data. And they continue to protect the
data of some of the largest public and private industries they partner with.
This includes the fields of US health insurance, medical services, and personal
finance companies amongst others.
Offer 24/7 Service
Offering 24/7 customer support is almost expected by most customers right
now. It’s a surefire way to convince a customer they should go with you. If your
company doesn’t currently offer a 24/7 call center, it’s probably a priority for
the next phase of your growth strategy.
There are two ways outsourcing your call center to the Philippines can help you
achieve your goals:
Blended 24/7 support
If you already have a well-structured and efficient call center team but they
work regular 9-5 hours, have you thought about a blended 24/7 service? You can
expand to 24/7 availability by outsourcing your out-of-hours service to the
Philippines.
By blending your domestic team, with an outsourced call center team from the
Philippines, you won’t be overburdening your current staff or have to onboard
extra employees. Call center service providers in the Philippines offer short or
longer-term contracts that can be built around your company's needs.
And if you’re a US company, it’s a perfect fit because there is a twelve-hour
time difference between America and the Philippines making it easier for
Filipino operatives to cover your night shift.
Full 24/7 support
Want to outsource your call center entirely to the Philippines and still
offer 24/7 service? No problem. The Philippines have built a large BPO service
industry over the last 30 years. Because of this, the workforce is highly geared
towards 24/7 working.
With a 24/7 work pattern normalized throughout the country the Philippines is a
great destination for many BPO services – call centers being at the heart of the
industry. It’s a great way to offer 24/7 service, especially in sales sectors
where this level of customer care is expected.
BPO Service Credibility
The BPO sector in the Philippines accounts for around 14% of the global
market share. So its BPO credentials are widely known and trusted. And because
they’ve been providing business processing services for roughly 30 years,
they’ve earned that trust.
Nothing speaks better than experience and the Philippines is the destination for
outsourcing customer service provisions. The Philippines can track its BPO
industry right back to the start to the start of the growth of the world wide
web, in 1992.
And as a reflection of the industry's level of expertise since then, the country
has attracted some of the biggest global names to partner with Filipino BPO
services.
Why Loop Contact Solutions call center is the best choice for your business
Loop Contact Solutions is proud of our talented agents who provided expert
customer support services for our clients. Your business could join our
portfolio of satisfied clients by outsourcing your call center to our
highly-skilled team.
We provide super-friendly Americanized agents, who are well-trained, and who
will spend time becoming experts in your company. And your new call center
partners – that’s us – will provide successful customer service at a fraction of
the cost and inconvenience of building a domestic team.
We already prioritize the customer experience of customers around the world by
responding swiftly to customer calls and processing issues with speed and
efficiency. We’ll resolve the majority of your customer concerns without the
necessity to involve your domestic team and have the ability to onboard
customers for prompt sales.
Loop Contact Solutions would be proud to represent your company with our
knowledgeable agents who’ll become expert representatives of your business. And
what’s even better, we’ll positively affect your bottom line: you get a great
team and make great savings.
