In the Philippines, business process outsourcing (BPO) is defined as the "delegation of service-type business processed to a third-party service provider," and it includes industries like call centers, secretarial work, data entry, animation, software design, and video game creation. The BPO industry in the Philippines is growing due to the country's affordable cost of living and youthful, English-speaking workforce. According to most international research firms, the Philippines is the #1 outsourcing location.
Given below are the 20 reasons why Philippines is the best for BPO (Business Process Outsourcing). If you are still making a decision to whether or not outsource your call centers. This post might help you make up your mind.
20 Reasons Philippines outsourcing call centers are best for BPO
1. Outstanding Value
Most businesses choose to outsource because of the lower costs associated with doing so, and the Philippines offers some of the most competitive rates in the industry. As a company owner, you save on office space, legal and HR fees, the newest equipment, taxes, and more in the Philippines. In most cases, a company may save expenses by as much as 60% by outsourcing work to the Philippines.
2. English Proficiency
It is estimated that over 70% of
Filipinos are native English speakers.
Local kids learn the language before school. Once students enter a formal
educational setting, their already-strong command of English is reinforced even
more. In the Philippines, English serves as the medium of instruction in schools
and is the working language of business.
The Philippines ranks 13th in English competence in EF's most recent English Proficiency Index. After Malaysia and Singapore, this nation is Asia's third best.
3. Quality And availability of Best Talent
While there is no shortage of bright people in nations like India, finding and hiring them may be difficult. Compared to this, hiring a trained, ready, and eager staff in the Philippines is far more streamlined. The Philippines' education system mirrors the US's, so you understand an outsourced worker's ability level. According to a recent ASEAN Briefing study, 450,000 students graduate annually. In addition, the Philippines government promotes state-run courses in institutions that teach BPO-related skills to students.
4. Young, energetic population
The average age in the Philippines is just 23 years old, making them one of the youngest populations in the world. This demographic grew up with technology and knows how to use it for business solutions. Many young people have access to top-level education that prepares them for the BPO industry, allowing them to enter the market with the required abilities.
5. Reduced legal and management liabilities
The involvement of internal workers in corporate procedures might increase the risk of legal liability and spurious litigation. When you outsource to the Philippines, you avoid such problems since these organizations are legally powerful; therefore, their customer and client connections are great. They also provide competent HR and management personnel to assist you set up and allocating training initiatives, tasks, tax returns, etc. As a result, you can give full attention to running your company.
6. Culture's Influence
The Philippines is unique among Asian nations because it successfully blends South and East Asian cultures with Western ideas and practices. Much of it stems from the fact that the Philippines has served as a colony for three countries: the United States, Mexico, and Spain. As a result, many Filipinos share Western values and norms since they were raised in Western media. US pop culture is also well-received in the Philippines. This cultural resemblance plays a huge part in ensuring Philippines outsourcing call centers work when you deal with a Philippines-based service provider.
7. Privacy and Safety
The government of the Philippines has played an essential role in fostering the development of the country's business process outsourcing (BPO) sector. Since outsourcing involves exchanging sensitive data, the Philippines' 2012 data privacy laws ensure international privacy standards. According to this policy, rigorous laws are in place to safeguard personal data from unwanted access. Hence sectors like Healthcare are now looking at the Philippines as a suitable outsourcing location.
8. Sufficient Governmental Regulations
BPO is a key economic pillar in the Philippines, and the government has done a wonderful job identifying its potential and fostering its expansion via infrastructure and policymaking. This includes cooperating with colleges to provide BPO-specific curricula, establishing TESDA (Technical Education and Skills Development Authority), which helps finance contact center training facilities and has a voucher system, and creating the National information and communication technology council to accelerate the growth of the business.
9. Exceptional Opportunities
Many reputable research organizations claim that international customers consistently rate the quality of the Philippines' business process outsourcing (BPO) sector as outstanding. Performance efficiency was crucial in allowing the nation to reach one million BPO employees in only four years.
10. Increased Satisfaction
Filipino BPO workers have greater access to facilities and a higher quality of life than Indians. Thanks to the industry's growth, individuals don't need to leave their nation to find work, allowing them to stay with their family and friends. The increased quality of life for the typical Filipino has boosted the local economy.
11. Workforce flexibility
Scaling up your business is a good option when you have an
offshore staff in the Philippines
working on your behalf.
Expanding a team is simple and inexpensive. Also, you may reduce your staff if you have seasonal employment or a company takes a downturn. Outsourcing providers are often amenable to entering agreements with little commitment and flexible conditions.
12. Continuous availability, irrespective of time zone
Many of the Philippine workforce are trained to work around the clock. The
Philippines can provide business solutions throughout the clock, regardless of
your company's or customer's time zone.
Despite the 12-hour time difference, the United States is the Philippines' largest trading partner. To accommodate US business hours, the Philippines still has a significant portion of its outsourced workforce (about 60%) operating exclusively throughout the night.
In the Philippines, this kind of thing is quite commonplace. Similarly, weekend coverage and alternating shifts are normal working conditions in the outsourced sector.
These attributes are especially useful for customer service and online sales, which demand 24/7 assistance.
13. Progress in the Economy
The KPMG Philippine Consumer Market Report for 2017 reveals that Filipinos have more disposable income than ever. Foreign investors profit from a growth-friendly company climate.
14. History of the BPO Sector
The Philippines' BPO sector can trace its roots back to 1992, making it more
than 25 years old. Since then, the sector's overall earnings have multiplied by
a factor of 10.
As a percentage of the worldwide market, the country's BPO industry has tripled its presence since 2004. This percentage of the worldwide market is predicted to reach 15% by the year 2022.
15. Compensation and benefits
With the help of outsourcing, you may organize your workday around the sun.
This implies that workers are available at all hours. In the middle of the
night, your onshore workers are resting soundly while your distant offshore
business is cranking out results. This shortens the time it takes to create new
processes and get products to market.
For businesses of all sizes, outsourcing to other countries has shown to be a sound strategic decision. As was seen above, outsourcing to the Philippines allows you to reap possible rewards. The nation offers businesses the chance to expand rapidly while keeping overhead to a minimum.
16. Latest tech
Regarding information and communications technologies (ICTs), the Philippines is at the cutting edge of innovation. Concerned about the security of your private data when you outsource? In 2012, the Philippines passed the Data Privacy Act, which upgraded the country's BPO industry to comply with global safety norms. Protecting the privacy of patients' medical records is a top priority. Thus several rules are in place to ensure their safety.
17. Culture of Dedication and Hard Work
Culture-wise, Filipinos place a premium on toiling away and taking pride in
one's accomplishments. However, unlike in Australia, where outsourcing jobs are
often seen as nothing more than freelance or casual work, in the Philippines,
they are taken seriously as careers in their own right.
Therefore, you may believe that your remote workers would put extraordinary effort and knowledge into their outsourced tasks. Data input, website development, and customer service are all handled to a high level, and on time, so you can relax.
18. A Powerful Educational System
Effective communication is a hallmark of a reliable employee. Another aspect
is the skills they have acquired. In contrast to the United States, the
outsourcing industry in the Philippines is seen as a respectable occupation.
This indicates that there is a sizable population of highly educated people who
are interested in working with you and who meet your requirements.
It's easy to find Filipinos with the necessary expertise and degrees from prestigious schools. Because of this, it's easy to find competent professionals for use in your business.
19. Filipino work ethic
The Filipino people have the commendable quality of being both welcoming and
competent. They are concerned for their fellow employees' welfare and the
success of the business they help run. They go above and beyond the call of duty
to complete projects, but never at the expense of their rapport with coworkers.
Perhaps it's because so many were brought up in tight-knit communities and huge
families, but Filipinos seem to have an innate talent for making and keeping
It is not hard to understand why the Philippines is considered by many to be the finest place to meet their outsourcing requirements. There is no need to empty your bank account to enjoy the Philippines' top-notch services.
20. Knowing Their Worth
Worth and value are very personalized concepts. Prices, however, are set
either by the market or by how one sees oneself. Knowing your value is crucial,
particularly if you own a company.
It need not be in response to the economy or the stock market. If you want to set your pricing, that's an option, too. You'll never know how much money customers will spend on your wares until you directly ask them or see how they respond to your pricing strategy. Second, you can follow the crowd like Google or set the trends like Apple.
Hiring an employee aware of their value might simplify the bargaining process when outsourcing.
And the person or organization confident enough to name a price understands what companies are prepared to pay and what they can provide.
Are you ready to grow?
If you are looking to outsource and expand your business reach to foreign horizons, I suggest you contact a professional Philippines call center.