Philippines call centers help companies worldwide manage costs, expand market reach, improve business stability and achieve growth. Scaling operations to meet consumer needs and grow without call center issues is possible with the help of the right call center.
State-of-the-art call centers empower businesses with the opportunity to:
- Scale operations
- Offer customer service in multiple languages
- Increase sales
- Boost engagement
- So much more
If you want to start working with a Philippines call center, a good place to begin is with the leading companies listed below.
Top 10 Call Centers in the Philippines
Call centers are integral to the customer experience and company revenue building. Working with a call center that trains its employees, speaks “your” language and knows how to convert leads will help you grow your business and enter new markets.
Your in-house team may be fluent in English, but when you expand into new markets outside of your native language, you’ll need to:
- Train current employees to speak different languages (a major undertaking)
- Open your own call center in the market, which is a massive expenditure
- Hire a call center with the right workforce that already speaks the target language and has systems in place to begin serving your company immediately
Choosing the right call center will make the transition into new markets easier. Below are the leading call centers in the Philippines.
1. Loop Contact Solutions
Loop Contact Solutions is the leading call center in the Philippines and has the logistics in place to save you as much as 50% compared to using an American provider. Friendly, well-trained agents are available who speak flawless English and are trained to offer outstanding service with every call.
The call center focuses on:
- Fast response times to keep customers happy and never waiting too long
- First contact issue closure to reduce resource waste and improve satisfaction
- Multiple communication channels to solve customer issues and answer questions on the medium that they prefer, including live chat, email and phone
- Improve sales conversions and warm up leads before they talk to sales agents
- Increase customer retention rate and reduce churn
Agents undergo intense training to reduce their accents and speak American English with the highest proficiency.
Agents will familiarize themselves with businesses to offer cross-selling and higher revenue generation opportunities. Intelligent, well-educated agents are available to help close more customers and keep revenue flowing into businesses.
The company is located in Metro Manila and has superb statistics of:
- 90% inbound conversions
- 25% save
- 95% quality score
- 150% ROI
2. Accenture
Accenture is an international company from Dublin and is one of the world’s top companies. The company’s massive reach of 219,000 people across 50 call centers allows them to scale operations to meet the needs of the world’s largest companies.
Intelligent operations are the core of Accenture’s offerings and integrates:
- Human approaches
- Machine approaches
Many of the world’s Fortune 100 companies work alongside Accenture to experiment and pilot their programs. In-depth channel optimization allows for affordable call center testing without the need for companies to make a large, upfront investment.
Accenture improves conversions by as much as 20% and integrates advanced sales training to continue improving these figures.
3. Sitel Group
Sitel Group has over 30 years of experience and was acquired by Foundever. The company merged Sitel into its operations to help:
- Support 60+ languages
- Deliver service in 45 countries
- Deliver 9+ million customer experiences daily
Foundever’s investments in cutting-edge technologies allow the company’s call center operations to offer:
- Customer care solutions to help answer customer questions and solve any issues that they experience
- Sales and retention specialists who work night and day to keep revenue high with as little customer loss as possible
- Technical support services in multiple languages to offer the best-in-class call center experience
- Collections specialists who are trained to help you improve collection rate and revenue
Foundever has offices across North America, Asia and Europe. With multilingual support, the team will speak in your customers’ language to improve customer experience.
4. Teleperformance
Teleperformance is an international BPO company with 40+ years of customer experience management. The company’s headquarters are in France, but they serve over 170 countries. Philippines operations are filled with human and AI solutions that allow for flawless customer service that can scale up or down as business needs change.
Multi-language support allows agents to speak to your audience in their language.
Back-office solutions allow for a reduction of 57% in decision time and drop complaints by as much as 80%.
Teleperformance focuses heavily on digital support solutions, including social media. A large team of agents are available that “speak your language” and are dedicated to improving sales and enhancing the customer experience.
5. iQor
iQor offers a wide range of business process services, including customer care. Their customer experience team uses omnichannel tools to engage, track, filter and optimize the customer experience.
iQor also offers:
- Customer onboarding
- Social media monitoring
- Warranty management
- Revenue and lead generation
- Upselling and cross-selling
- More
The company focuses on providing personalized and reliable customer experiences using smart technologies. They also help companies reach their customers on their preferred channels for a tailored support solution.
Although iQor is based in Fort Lauderdale, FL, the company has several call center locations in the Philippines, including the provinces of Pampanga, Cavite, Davao del Sur and Laguna.
6. Sutherland Global
Sutherland Global has several call centers and office locations in the Philippines. The company offers a number of business process services, including customer interactions.
Their personalized customer experience programs are delivered in multiple languages and verticals. Their primary goal is to solve customer problems before they escalate.
Sutherland Global uses AI technology to resolve simple customer issues. Customer service agents are available for more complex problems or those that require a greater level of attention.
The company offers 24/7 omnichannel support in 40+ languages.
Sutherland Global has been in business for more than 35 years, so they have a well-established track record of success.
7. TaskUs
TaskUs is a business process outsourcing provider that focuses on digital services and customer experience.
Their customer experience services include digital support via:
- SMS
- Chat
- In-app messaging
- Social media
They also offer:
- Sales generation
- Billing support
- Technical support
- Talent management
- Consulting
- AI services
TaskUs can provide services in more than 30 languages and in 13 countries.
8. [24]7.ai
[24]7.ai is a company that, as the name suggests, focuses primarily on AI technology. They offer AI customer service solutions to help improve efficiency and the customer experience.
Along with their cloud-based software solution, they also assist with call center management. Their solutions combine AI with human insight to ensure that customers have their problems solved and their questions answered.
[24]7.ai offers more than two decades of call center operations experience. Their solutions allow businesses to automate over 60% of customer interactions.
9. Concentrix
Concentrix is a U.S.-based company with several locations across the Philippines, including:
- Ortigas
- Naga City
- Eastwood
- Quezon City
- More
Concentrix helps businesses develop customer experience (CX) strategies and even helps with CX management.
Much of the company’s focus is on automation, optimization and incorporating generative AI into CX strategies.
10. Cognizant
Cognizant is one of the biggest information technology companies out there. Since its founding in 1994, the company has grown to its team to over 349,000 employees worldwide. The company’s primary services are business process outsourcing, IT and consulting.
Cognizant’s clientele includes top European banks, leading Internet companies, pharmaceutical companies and healthcare plan providers.
The company offers a wide range of CX services, including customer research, CX model design, CX transformation and more.
Choosing the Right Philippines Call Center
The companies listed above have some of the top call centers in the Philippines. But how do you choose the right one for your business?
There are several factors to consider, including:
Human or AI Interactions
Many call centers are integrating AI into their solutions. Some businesses may prefer this approach. Others will prefer to have their customers interact with human agents. Which category do you fit into?
Other Support Services
Do you need other customer support services that go beyond answering calls? Some call center service providers will also offer:
- Email support
- Technical support
- Customer onboarding
- Customer success
- Inbound sales
Finding a provider that can meet all of your needs will save you time and ensure that you’re reaching your goals.
Experience and Track Record
When choosing a call center, consider the provider’s experience level and track record of success. Have they worked with other businesses in your industry? What kind of results do their services deliver?
Finding a provider with experience in your field and a history of success will be far more likely to provide a positive experience.
Consider companies that have been in business for years. There’s a reason they have stayed in operation for so long: they deliver results. These companies are reliable and know the ins and outs of the industry.
Now that you know the top call centers in the Philippines, the next step is to compare your options and consider the factors above to find a provider that will meet your needs and budget.
