There’s nothing worse than spending hours on hold, is there? That tinny muzak, the pause that means somebody might pick up but doesn’t, then more muzak. It’s the worst experience you can give your customer.
You may have the best product or service out there, but unless your lines of
communication are streamlined, you may not see the business growth you’d like.
And email support is one of the key aspects that can take your business to the
next level.
By outsourcing your
email support to a call center,
your business is buying into expert communication. It’s a great way to
prioritize your customer service and streamline your business in one go.
And here are our top reasons why you should outsource email support to a call
center:
1. Time-saving customer support
There are a couple of ways outsourcing can save you time.
Perhaps your company is handling all your customer support in-house and your
team are struggling to cover all bases. Let a call center take the email support
from your team and free up their time to man the phones, deal with online chat,
and respond to social media comments.
Technology may have shrunk the virtual world but the physical world still has
incompatible time zones. Your business could outsource to a call center that has
different operatives in different time zones that will provide you with 24/7
email support. Alternatively, you could let a call center take your out-of-hours
email support so your customers never have to wait until your office hours for a
response.
Time is money, as they say. And your customers want a quick response to their
queries. Loop’s operatives will quickly absorb your company’s products or
services and be able to respond to any type of email inquiry. Your company and
your customers will experience a dramatic reduction in the amount of email
correspondence needed to resolve an inquiry saving you time and money.
2. Hire Experts
Call center companies put time and effort into hiring and training their
customer support operatives to do an expert job. Whatever your product or
business, you may not have the same expertise in customer service that they
have.
And if you’re a start-up or a growing business it could take time for you to get
there. Call centers have spent the money to make their team the best they can be
at all forms of communication including email support. They can be the expert
you need until you’re ready to go it alone or if you decide to stay with them
indefinitely.
Here at Loop, our email support agents go through a rigorous selection process
and our training is second to none. Our operatives are specialists in their
field and their expertise is reflected onto your business. We set the bar high
so that your company can reap the rewards of a swift and efficient email support
service.
3. Grow Your Business
You’ve got a product or business you’re proud of and it’s set to get big.
Well done, you! But your customer support needs to grow, too. And with that
comes the worry about the workforce needed to provide great customer support.
Don’t worry! You can still grow your business without growing your
infrastructure or workforce by outsourcing your email support to a call center.
This way, you have an expert partner that can support you as your company grows.
By outsourcing your email support to a call center such as Loop, you’ll reclaim
the time that your employees spent in email communication. You can leave the
communication to us and redirect your company employees to other tasks that can
maximize your business expansion.
4. Save Money
A customer support team are essential for business efficiency. But that comes
with a huge investment if you want to do it in-house. It’s more than just the
workforce investment. It’s the insurance, training, healthcare, perks, sick pay,
and other costs related to that workforce. And that’s before we even talk about
the infrastructure, technology, and security measures that are needed with any
tech support but especially email.
You can buy into that email support by outsourcing using call center expertise
without investing a penny in hiring staff, training them, or investing in the
infrastructure needed to run that service.
5. Build Brand Trust
Building brand trust is HUGE. Customers want authenticity and they want an
individualized customer experience. You can give that to them by offering
fantastic email support.
Having a great email customer support team is essential for a healthy business
reputation. If your business can respond to queries quickly and efficiently,
you’ll retain that customer and their future support.
And one of the ways you can build that trust is by outsourcing your email
support to a call center. You can tailor your customer experience through your
partnership contract. And this way, your customers know their query is being
dealt with by a company that cares about their needs.
Sometimes email responses can come way down the list of your company’s
priorities as it is less immediate than phone or chat communication. This can
create an unnecessarily negative impression with your clients. Loop Contact
Solutions will make sure your email support responses are as efficient as your
other lines of communication and that the trust your customers place in your
brand doesn’t miss a beat.
6. Safety Infrastructure
Dealing with confidential customer information requires an incredibly robust
security system.
You can either spend time and money investing in top-of-the-line security
systems to support your email support systems (and spend more as your business
grows), or you will have to go back to basics if your security systems have been
set up with outdated tech or knowledge. And if there’s a leak, you’ve got a
considerable security liability on your hands.
A reputable call center will already have an audited and streamlined security
system that you can rely on. And by outsourcing your email customer support to
them, your security solutions are covered too.
Because we are proud of our own reputation, security is a top priority for Loop
Contact Solutions. Our services and security systems welcome in-depth internal
and external audits and receive high scores regularly. We are also
PCIDSS-certified and compliant with US Federal and State Do Not Call Lists, the
Telecommunications Privacy Act, and other related regulations.
And your company can benefit from other security measures we have in place if
you want to follow a communications trail. All email communications are easily
accessible, available, and securely stored for you should you need them.
7. Smart Spending
As your business grows you’ll have to invest. But it’s not so much what you
spend your money on but how wisely you spend it. You can horizontally expand
your business while saving money depending on what email support service you
outsource to.
By investing in the services of overseas call centers, you may be able to save
money on large-scale investments. If the call center has native or
near-native-speaking service personnel, you can guarantee you’ll be getting
literate and intelligent customer support no matter where they are based.
And if you found outsourcing your email communications to a well-respected
contact service such as Loop, you may see the potential in extending your
contract to include all of your customer support as part of your long-term
growth forecast. Our email customer support agents are dedicated to being as
knowledgeable about your business or products as your current employees and
could offer greater levels of productivity.
This might enable you to redeploy your current customer support within your
business or reduce your current workforce spending significantly. And that means
your company could free up its capital to expand the business in other areas.
8. White Label Anonymity
No one needs to know that your email support is provided by an outsourced
call center. Your partnership with your customer service provider could give you
white label anonymity. This means you claim the email support services of your
call center partner but under your own business name.
There’s nothing underhand about this – it’s standard practice for many
businesses. And it’s an efficient way for you to prioritize customer service by
outsourcing to experts while allowing you to focus on the things your business
does best.
Not only will Loop’s email support agents take time to get to know your business
products or service intimately, but we can also tailor your responses to suit
your company. We’ll provide email support on your behalf using your business’s
unique branding. Plus, we’ll partner with you to provide unique and exclusive
email templates that work best for your company and your customer’s.
There’s so much potential for your business to shine through outsourcing your
email customer support to a call center. You’ll enhance your customer
experience, save time, and acquire an expert partner throughout your business
journey.
Loop Contact Solutions know that customer service can be a headache for
businesses at any stage in their growth. So, outsource your email support to
Loop and we’ll provide you with a faultless service.
Contact us
to discuss your business needs – we’re proud to be the experts in finding
the best customer support solutions.
