The Dumbest Error on Inbound Calls
Agents Must Build Trust – and NOT Always Go for the Biggest Sale
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Your agents must be able to quickly assess a caller’s situation, needs, and desired outcome. With that understanding in place, the customer feels heard and is more trusting of the agent. This often leads to the caller accepting upsells,
The key is to quickly determine if the call is a simple or complex call – and treat it accordingly.
Trust is built when agents quickly get on the caller’s wavelength
Taking advantage of the opportunities of each type of call drives inbound sales through the roof.
Providing support right on the call will result in far more sales
The quality and value of the relationship teeters on these inbound calls
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