In the fast-paced global business landscape of 2023, staying ahead of your competition often means exploring innovative strategies. One strategy that has gained immense traction over the past decade is business outsourcing to the Philippines.
With its skilled workforce, remarkable cost-effectiveness, and cultural
compatibility, the Philippines has emerged as a prime offshore destination for
businesses looking to optimize operations and cut costs.
And if you’re a business that’s ready to outsource your business processing to the Philippines, you’ll want to know how to get started. Don’t worry–we’ve got you!
This is our ultimate guide to outsourcing your business to the Philippines in 2023. In this guide, we'll delve into the ins and outs of outsourcing your business to the Philippines in 2023, so that your business can be the best it can be.
Outsourcing to the Philippines: A Snapshot
The Philippines have been at the forefront of business outsourcing for the
best part of 30 years. During that time they have built a reputation for being
the “best of the best” offshore destination for business outsourcing service
And in a completive market that includes India and other Central or East Asian countries, the Philippines can rightly claim its title as the “BPO Capital of the World”. How did it get this title? It’s down to hard work, vision, and an unparalleled infrastructure. And it is because of these factors (and many more) that the Philippines has emerged as the prominent outsourcing destination making it a natural choice for companies worldwide.
For many Western companies, especially those from the US, business outsourcing began as a means of lower overheads. But business outsourcing has evolved far beyond being merely a means of cutting costs. It's now a strategic tool that enables businesses to tap into specialized skills, enhance productivity, and focus on core competencies.
What Are Businesses Getting When They Outsource To The Philippines in 2023?
A Skilled Workforce and Language Proficiency
The Philippines have been growing their BPO industry for decades. And the
country's robust education system produces a steady stream of graduates in
fields such as information technology, engineering, finance, and customer
service. Working in the business processing industry is one of the main
employment routes for many Filipino graduates.
This is not set to change for 2023. The country still boasts a highly educated and American English-proficient workforce. And, as English is the country's second official language, its workforce has a natural aptitude for communicating effectively with clients and customers across the globe but particularly in the US.
We’ve said that outsourcing your business to the Philippines is about more
than money. But it doesn’t hurt that your business can make huge savings by
outsourcing there. One of the primary drivers of business outsourcing to the
Philippines was and, in 2023, still is cost-effectiveness.
Businesses increasingly worry about the ethics of outsourcing abroad, and they are right to. But the lower costs of living and other socio-economic factors mean the lower rates for you don’t equate to low pay for your workforce in the Philippines.
In 2023, you’ll also save on the favorable exchange rate meaning that businesses can access top-tier talent at a fraction of the cost they would hiring a domestic team.
These cost advantages allow businesses to reallocate resources to innovation and growth-oriented activities without worrying about the day-to-day running of your business.
One factor that makes the Philippines an attractive outsourcing option for
businesses in 2023 is cultural alignment. The country’s cultural alignment with
“the West” plays a pivotal role in successful business outsourcing
relationships, particularly with the US.
The Philippines shares a cultural affinity with Western countries, particularly America, making it easier for businesses to establish seamless communication and collaboration with existing employees, the outsourced provider and the customers.
It’s also worth noting that the work culture in the Philippines is characterized by strong interpersonal skills, respect for authority, and a high degree of adaptability – all critical factors for a productive working relationship. It’s what many service providers, like LOOP, pride themselves on.
The Philippines has made significant strides in building a robust technological infrastructure and that is only set to improve from 2023. High-speed internet connectivity, state-of-the-art communication tools, and advanced project management software ensure seamless coordination between onshore and offshore teams.
So we’ve recapped the “bang for your buck” your business is getting by outsourcing to the Philippines in 2023. Now, let’s guide you through the process of HOW to do it!
Steps to Successfully Outsource to the Philippines
If you’re new to business outsourcing to the Philippines, we’re here to help.
2023 could be the year when you make the switch and reap the rewards of
outsourcing your customer service or your entire business.
Let’s make it easier for you by guiding you through the process:
1. Define Your Goals and Needs
Before embarking on the outsourcing journey, it's crucial to have a clear understanding of your objectives. Identify the specific tasks or processes you intend to outsource and the outcomes you hope to achieve. This clarity will guide your search for the right outsourcing partner.
2. Choose the Right Partner
Selecting the right outsourcing partner is a critical decision, in 2023. Due
to the success of larger companies' BPO provision in the Philippines, many
start-ups have sprung up in the last few years. Smaller companies are not
necessarily bad, but they won’t have the track record that instils confidence in
If you are a larger business, look for a reputable business outsourcing company, like Loop Contact Solutions, with a proven track record of delivering quality services. Research their industry experience, client testimonials, and case studies to gauge their capabilities. Additionally, evaluate their cultural compatibility and communication skills to ensure smooth collaboration.
3. Determine the Scope of Your Outsourcing
Clearly define the scope of the services you need and your expectations for
them. This way there is less time spent ironing out issues later on.
Create detailed project briefs, tasks, deliverables, timelines, and quality standards. Or, ask your prospective business service provider to collaborate with you on this.
“Time is money”, as they say, and in 2023 it’s no different. Effective communication at this stage sets the foundation for a successful outsourcing engagement.
4. Embrace Transparent Communication
Open and transparent communication is the cornerstone of successful
outsourcing. And that’s only set to become more important in 2023 with the
growth of AI and the development of other communication systems.
Leverage various communication tools – video conferencing, project management software, and messaging platforms – to maintain a constant flow of information between your team and the outsourced workforce.
5. Build a Strong Relationship with Your Business Provider
At Loop Contact Solutions, our services are built on a foundation of seamless
relationships with the businesses we serve. And any good service provider you
outsource to from the Philippines will be ready to form a bond between
themselves and your business.
View your outsourced team as an extension of your in-house workforce. As part of their service, they will learn your business inside out. But if you’d like to grow your connection you could involve your Filipino team in company culture and initiatives. Regular team-building activities, virtual town halls, and collaboration sessions can help build strong relationships and enhance productivity.
6. Monitor and Evaluate Your BPO Provider
To ensure that the outsourcing relationship is going to continue to serve up
the desired results beyond 2023, you’ll want to monitor and evaluate your
outsourced service. Activities, such as scheduling regular check-ins to review
progress, address concerns, and provide feedback, are great. And this approach
allows for adjustments and improvements along the way.
Data security and compliance are also things to include in your drop-ins with your BPO provider from 2023 onwards. Rules and regulations change as does the sophistication of technology. Protecting sensitive information is paramount.
Continue to communicate with the outsourcing partner how they maintain robust data security measures and comply with relevant regulations. Also, establish confidentiality agreements and set up secure data-sharing protocols to safeguard your intellectual property.
7. Scale Your Business Outsourcing Gradually
If you are new to outsourcing your business to the Philippines in 2023, it’s
a good idea to scale your offshore services gradually.
As your outsourcing partnership matures, you can gauge the success of your service relationship and scale the scope of work and responsibilities accordingly. This incremental approach allows you to gauge the impact of outsourcing on your business and make informed decisions about expanding or refining the arrangement.
Outsourcing your business to the Philippines in 2023 offers huge advantages
that can elevate your company's efficiency, productivity, and competitiveness.
With its skilled workforce, cost-effective solutions, cultural affinity, and technological infrastructure, the Philippines provides the perfect environment for successful outsourcing partnerships.
By carefully selecting a great outsourcing partner, and by defining clear objectives, and nurturing transparent communication, businesses can unlock the full potential of this strategic move.
Reach out to us here at Loop Contact Solutions – we’re proud of our business outsourcing pedigree. And as the business landscape continues to evolve in 2023 and in the future, we’ll help businesses embrace outsourcing as a growth enabler. Contact us and it might just be the game-changing strategy your company needs.