The costs of running a business vary from supplies to salaries to commercial rent and mortgages, and when it’s time to grow profits it can be difficult to find room in these essential places to cut costs. But did you know that your business can actually save money by outsourcing services to another agency or country. Some locations, such as the Philippines, carry lower costs with the high quality services due to exchange rates, making the Philippines one of the best options for outsourcing services.
When choosing to outsource certain operations or processes from your company,
it’s important to make sure that the quality of work and services remains the
same while also cutting costs. Otherwise, the risks that can come with
outsourcing aren’t worth it. This is one of the main reasons why
outsourcing to a BPO
in the Philippines is so attractive.
In this blog post, we detail the advantages of choosing the Philippines as a
destination for outsourcing services, highlighting crucial business-building
factors such as cost-effectiveness, skilled labor, and favorable business
environment.
The Benefits of Outsourcing to a BPO in the Philippines
1. Reduced Cost Helps Provide Business Flexibility
There are many ways in which costs can be reduced through outsourcing tasks
to another agency. These costs are even further reduced when outsourcing to an
agency in the Philippines. In fact, there is an almost 50% reduction in cost
when comparing an American call center to a call center for BPO in the
Philippines. These savings are incredible for business growth and help to
provide flexibility in times of uncertainty.
When comparing the costs of overhead and salary for permanent employees to
fulfill job roles, there is almost no comparison to the savings that call center
employees provide. In fact, outsourcing is one of the top ways to grow and build
a business.
If you’re worried about being one of the first in your field to try out
outsourcing, you have nothing to fear! In fact, 29% of small business outsource
their workers and a whopping 59% of companies outsource to cut costs, according
to
Team Stage.
These companies follow the example of successful businesses who use outsourcing
as a means to have more money to invest back into the business and create higher
profit margins.
2. Filipino Workers Receive Excellent Training
With the need for improved access to workers who are willing to work in call
center environments, Filipino workers have been trained for call center
operations. The country as a whole has realized the need for call center
employees abroad, leading to the formation of multiple Filipino call centers,
training programs, and job recruitment strategies pertaining to doing call
center work for American clients.
With call center work being a legitimate career choice for Filipino workers, you
can depend on Filipino call centers to provide highly skilled workers for your
company. The workforce in the Philippines is highly skilled and dependable, due
to a cultural focus on seeking more opportunities.
Filipino skilled workers are in high demand thorough out the world, with many
countries wanting Filipino workers to migrate in order to work for them due to
their high quality education systems. In fact, over 80 Japanese employers are
currently recruiting exclusively Filipino workers due to their dedication, work
ethic, and friendly disposition, according to
The Manila Times.
Additionally, the median age of the Filipino workforce is fairly low, which
results in highly motivated, career-focused workers. BPO jobs are high in demand
for Filipino workers who see these call center positions as steady, well paying
work.
3. BPO Philippines is Increasing in Popularity
With all of the amazing benefits of outsourcing to the Philippines, many
regard the country as the top destination for outsourcing and staffing
solutions. With workers who pay attention to detail, go through significant
training to cater to American clients, and are highly skilled.
The first BPO in the Philippines was not created recently, instead starting in
the 1990s, however, now BPOs in the Philippines are incredibly popular. Since
2004, “the nation’s BPO market share has increased by three times, from 4% to
12.3%,” according to
Global Sourcing Brief.
In fact, now the Philippines is second only to India in outsourcing professional
services in Asia and the world. With many call centers in India lower quality
than call centers in the Philippines, choosing BPO Philippines is a much better
investment when considering outsourcing for your business.
The Philippines is also considered the best country for outsourcing marketing,
according to Zenefits. In addition to marketing, call centers in the Philippines
are also well-known for their sales and customer service skill sets. These skill
sets are especially needed in outsourcing spaces to retain and attract customers
for business development and growth.
4. Overlap in Languages Learned
Workers in the Philippines are well-trained in other languages, making their
services easily accessible. In addition to speaking native Filipino languages,
those in the Philippines take English classes throughout their education. This
is because English is one of the two official languages in the Philippines. As a
result, students learn Philippine English which sounds very similar to an
American accent.
In fact, English language classes are part of the curricula from early childhood
for Filipino students. These classes allow for Filipino workers to interact
seamlessly with English-speaking clients, unlike other workers who may have
learned English much later in life. A total of over 92% of Filipinos speak
English, making the Philippines the 3rd largest English speaking country in the
world, according to
MBBS Abroad Study.
This high level of English speakers makes it extraordinarily easy to find a
capable English-speaking call center for Philippines BPO, such as Loop Contact
Solutions.
Many people also cite similar cultural experiences as a reason why Philippine
call centers are attractive to American companies. The Philippines has a similar
schooling structure, media consumption and clothing habits, and even consumer
habits.
5. Philippines Call Centers Have Capabilities for High Volume
Outsourcing is not the same thing as downgrading. Other companies cut costs
by cutting salaried employees from their payroll. This action actually hinders
growth by reducing company assets like customer service and salespeople.
Instead, reduction of costs through outsourcing allows you to keep up with the
sales and customer service needs of your business still.
Call centers in the Philippines, like Loop Contact Solutions are able to sustain
your needs, allowing you to level up rather than level down when trying to save
your business money. These call centers are fully staffed with trained agents
that help you carry out the complex issues you may need addressed for your
business. For a lower price, you can get access more sales leads, more customer
service agents, and better efficiency for your business.
Your clients will have an excellent experience with Philippine call center
practice and speak to an agent quickly without overwhelming wait times that
might dissuade them from wanting to make purchases. Agents are trained to
specifically know the ins and outs of your business so that there is a seamless
experience.
6. 24/7 Availability for Customers
You might be thinking that outsourcing to the Philippines will be
inconvenient for your customers and business hours, however, Filipino call
centers are open 24 hours, 7 days a week. These flexible hours all you to hire
Filipino workers from wherever your business is located in the world.
Simply let your call center know what hours they need to be online for your
business needs, and they will adequately staff the call center to fulfill your
needs and requirements. With fully staffed day shifts and night shifts, BPO
Philippines call centers are a perfect option for businesses who need
flexibility for their customer support and sales.
24/7 support is easy to implement with a call center—something that would be
more difficult to do in other countries where night time workers expect higher
compensation for working nonstandard hours. If you’ve been interested in
offering your customers round the clock care, consider BPO Philippines to get
the job done better for cheaper.
Conclusion
All in all, Philippine call centers are more than equipped for BPO. They can
fulfill the varying needs of companies from customer acquisition to customer
retention and beyond. When looking for BPO opportunities in the Philippines, you
should consider Loop Contact Solutions for all of your outsourcing needs. Loop
Contact Solutions works with financial publishers, e-commerce, and more.
Loop Contact Solutions is more than just a money-saving solution, it’s a
money-making investment. Loop is the #1 outsourcing call center in the
Philippines. With highly trained professionals that dedicate time and attention
to your business, Loop call center employees use their top of the market talent
skills to improve processes for your business.
Are you interested in using Loop Contact Solutions for your business? Talk to a
BPO expert
now
for more information on outsourcing tasks to a call center in the
Philippines. You can even try Loop Contact Solutions’ services for 90 days to
make sure you’re confident in your decision to outsource!
