Former customer lists can be a goldmine when it comes to growing your sales. A good sales team can help you win back more former customers by offering alternatives or similar products depending on their needs.
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A winback service is the art of reaching out to those who haven’t bought recently in order to win them back. We reach out and ask about their experience to fix any issue or problem, re-sell the product or service, or offer alternatives.
Outsourcing your customer winback services to Loop Contact Solutions ensures that you leverage our extensive experience in identifying lost customers and re-engaging former customers effectively. Our team employs proven strategies and personalized approaches to reconnect with your old customers, transforming them into loyal patrons once again.
At Loop Contact Solutions, we provide American-quality service at Philippine prices, offering significant cost savings without compromising on quality, ensuring you get the best value for your investment.
We utilize cutting-edge technology and tools to streamline our customer winback processes. This allows us to efficiently manage your outbound campaigns, track performance, and continuously optimize our strategies to achieve the best results.
Our team is dedicated to delivering high conversion rates by employing targeted and data-driven approaches. We understand the importance of reconnecting with lost customers and utilize our expertise to maximize your winback efforts, ensuring a higher return on investment.
Transparency is key to our service. We provide detailed reports and analytics on your winback campaigns, giving you insights into their performance and areas for improvement. Our data-driven approach ensures that you are always informed and can make strategic decisions based on real-time data.
When you choose Loop Contact Solutions, you benefit from dedicated account management. Our experienced managers work closely alongside you to understand your business goals and develop customized winback strategies that align with your objectives. We are committed to your success and provide continuous support to ensure optimal results.
With years of experience in the industry, Loop Contact Solutions has built a strong reputation for delivering reliable and efficient customer winback services. Our proven track record speaks for itself, showcasing our ability to re-engage former customers and drive business growth (not to mention efficiently onboard customers, streamline the appointment setting process, ensure real-time engagement with live chat sales, and more).
Whatever the reason may be, our team is equipped to overcome them to win your customers back. We specialize in building campaigns and sales teams specific to winbacks, often built in a way to generate an upfront profit each month.
We’ve designed our winback service to be able to give you an upfront profit by identifying and addressing what made your former customers leave in the first place. We experience the product or service first hand so we can have a full understanding of the customer journey. This allows us to be able to reach out to your former customers and create a rapport that can win them back.
We reach out to your:
Our numbers
90%
Inbound Conversions
25%
Saves
95%
Quality Score
150%
ROI
Try us for 90 days and see real tangible results before you make your decision
Thinking about outsourcing? Send in this form and we’ll set up a call right away.
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Certifications
Why choose Loop?
Loop’s founder, Jesse Rosenthal, alongside our senior leadership team, brings decades of expertise helping some of America’s leading brands develop exceptional customer support programs and effective sales and retention strategies.
We’ve identified key pain points and opportunities for growth through analysis of customer journeys for a huge variety of businesses. Through this insight, we’ve built out 4 solutions and 13 services aimed at optimizing customer acquisition, retention, and maximizing cross-sell and upsell opportunities at critical touchpoints. Each service is customized to client needs, allowing us to quickly set up efficient call center operations.
For every product we handle, we design and personalize processes. We also account for each communication channel, covering both inbound and outbound interactions. These plans are then transferred to our agent teams through comprehensive, structured training programs.
Our approach spans multiple areas:
All of our agents undergo detailed training specific to your products, enabling them to handle both sales and support calls, for inbound and outbound services. We also maximize efficiency by allowing agents to switch between tasks—such as moving from email support to inbound sales calls—based on your business’s real-time needs. This structure ensures all channels are managed without compromising service quality.
We take advantage of our Manila location at the center of the Philippine talent pool to select the most promising candidates and foster their development. Beyond technical skills, we prioritize compatibility to build teams that are the perfect fit for your brand. Our agents act as brand ambassadors, mastering your product or service through a rigorous four-stage selection process and ongoing training programs. Our HR experts identify top talent, while our operations team cultivates them into high-performing agents who deliver exceptional service and results.
We provide just the right number of well-trained, capable agents, avoiding unnecessary staffing or inflated costs. As your business grows—with new offerings, campaigns, or customers—we adjust our scope, refine processes, and train agents accordingly. Whether your business requires expansion or downsizing, we offer the flexibility to adapt smoothly.
A seasoned operations manager with deep expertise in either sales or support will oversee your service launch. They’ll fully immerse themselves in your business to design, execute, and manage the service rollout. As your team’s performance improves, the manager ensures alignment with your business goals to achieve the desired outcomes.
We provide fully managed call center services, aligned with your goals. Whether you want us to adopt your existing processes or create new ones for your needs, our flexible approach ensures we help your business grow quickly and efficiently.
Outsourcing allows you to focus on refining your product, expanding your brand, and achieving strategic goals while we handle customer engagement and sales.
We offer an all-inclusive fee covering strategy, training, and management. Contact us for a custom quote based on your specific business needs.
Any and all sizes—across industries. Many businesses start small with just one or two agents and graduate to ten or more as demand increases. Our goal is to help businesses of any size scale successfully.
We’re proud of our abilities. Many of our clients see early ROI because we continuously monitor, optimize, and enhance performance to meet their targets efficiently.
Our leadership team boasts more than a decade of experience building high-quality sales and support services across industries. We specialize in developing strategies for acquisition and retention. By thoroughly understanding each client’s products and customer base, we deliver solutions that consistently yield outstanding results.
111 Paseo de Roxas Ave
Makati, Metro Manila, 1229
Philippines
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