For businesses seeking a premier answering service outsourcing experience, look no further than Loop Contact Solutions, based in Manila, Philippines. We combine the exceptional value of outsourced operations with the stringent quality standards. Our state-of-the-art facilities and highly trained agents ensure your customer communications are handled professionally every time.
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At Loop Contact Solutions, we pride ourselves on offering answering services that are not just effective but transparent. Whether it’s customer service, email support, inbound sales, appointment setting or all of the above, our commitment to honesty and integrity means you always know what to expect and can trust us to represent your brand respectfully and accurately.
Let Loop Contact Solutions transform how you connect with your customers. Our professional answering service outsourcing solutions are designed to provide not only cost savings but also a strategic advantage in customer relations. Contact us today to find out how we can help you excel in customer communications and service satisfaction.
We handle:
Customers who need simple or complex customer service requests handled. Includes onboarding and customer success assistance. Often includes email and web form cancels.
Customers who need technical help with their product or service through email.
Potential customers who have questions but aren’t ready to buy today.
Current customers and subscribers who want to cancel, refund, return their product, discontinue the trial, and more.
Our numbers
90%
Inbound Conversions
25%
Saves
95%
Quality Score
150%
ROI
Build success in any industry
What our clients have to say
Try us for 90 days and see real tangible results before you make your decision
Thinking about outsourcing? Send in this form and we’ll set up a call right away.
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Certifications
What you get
Founder Jesse Rosenthal and Loop’s Senior Leadership team have decades of experience helping many of America’s biggest brands to build and run world-class support services and high-performance sales and retention campaigns.
We have studied the customer journey of various businesses and learned their pain points and opportunities. From that, we’ve developed 4 solutions and 13 services that increase acquisition, retention and deliver cross-sells and upsellsat key points throughout the customer journey. Our services are customized for each client, enabling us to start up new high-functioning call center services quickly.
We create and customize processes for each product we will sell and support. We also plan for every communication channel, whether inbound or outbound. These are then cascaded to our agent teams via an in-depth formal training program.
Each agent is trained separately for each of your products and services to be able to handle both sales and support, whether inbound or outbound. We maximize agent productivity by letting them switch from inbound sales calls to email support, outbound phone to inbound sales and customer services, and more, as needed. We do this while maintaining the highest standards in all channels and service types.
Our headquarters are in the center of talent in the Philippines. We select and nurture the best talents to help our clients grow. We go beyond skill and also look at compatibility. A team will be assigned to become your brand ambassadors who will know your product or service inside out. Aside from a strict 4-layer screening process, we conduct monthly refresher training programs to ensure they’re in tip-top shape while representing your brand. Our dedicated HR team knows how to pick the top market agents who have great potential. Our Operations team will train them to become top-performing agents, delivering world-class customer service and exceptional sales results.
We give you the right number of dedicated, skilled, trained agents for your business without overstaffing (and overspending). When you add new products, websites, marketing campaigns, and customers, we expand our scope, learn about the changes, update your processes, and train the agents. As your business’ phone, email, and chat needs grow, we add agents. If you need to scale back, we can do that too.
You will get a seasoned call center operations sales or support manager with extensive experience in launching new services. We will immerse ourselves in your business, build and launch your new service, and manage the team as performance ramps up, to reliably achieve great results.
We provide fully managed call center serviceswith your goals in mind. We can use your existing processes and/or create new ones for you based on your needs. We are flexible enough to help you scale your business faster.
111 Paseo de Roxas Ave
Makati, Metro Manila, 1229
Philippines
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