We Provide It All

State-of-the-art industry proven systems and technology setup to build your subscription business

Channels & Directions

How We Speak to Your Subscribers

Phone


Inbound

Outbound

Dialer

Live Chat


Inbound

Outbound

Email


Automation


Automated Behavioral Triggers

Facebook


Messenger

Comments on Wall Posts

Live Chat

We use Zendesk chat to target customers for saves, customer service, upsell cross sell and acquisition based on their behavior.

Touch Points

Public website, lead lists, membership areas. Most call centers don’t conduct chat with the focus of subscription business principles in place. The few that do still consider, and treat it, secondary to phone.  We know that both phone and chat are critical to maximizing your profits. Ditto for email and social.

Dual Monitors

This sounds simple, but modern day agents have lots of tools (CRM, phone or chat system, sales scripts, etc.) All LOOP agents have dual monitors so they can quickly access all of the information they need.

Full Channel Integration

No integration and no setup for you, the client. We provide the tech and study your journey. We plan out the tech across all the touch points to monetize. We set up our tech for you and deploy it to your customers – you don’t have to do anything!

If you don’t have a phone – no problem. We set it all up with no bother to you.

Dialing

Reach more leads and customers faster.  We have the ability to automatically call lots of leads in compliance with DNC regs.  Our tech will dial and screen out answering machines, wrong numbers, and only connect to agents when there is a human interaction. Your agents spend more time talking rather than dialing.

Screen Pop

When we do outbound calling your agents have a screen loaded with relevant information about that particular customer. This gives the agent a deep understanding of the customer’s needs and desires.

Queuing / Blending

We respond to subscribers faster and easier, no matter how they contact your business.

When inbound call volume is low our tech can automatically send more outbounds calls to your agents. Meanwhile, when inbound is high, our tech will reduce outbound calls. Your workforce is utilized, maximized by keeping tabs on the entire system we are able to throttle to maximize your agent efforts

Customer Feedback

We use technology to politely ask your customers what they think about you.  We share this feedback with you so we can both increase customer loyalty.

Social Engagement

We can monitor your social channels and reply to all the comments, protect your brand, have conversations, reply with comments in threaded posts. We can be the public social media voice of your organization.

Facebook Messenger – we can reply and engage, inform and offer. BOTS are fine – and we can work with them and take over when it is time to get personal. We have strategies for getting off social media and onto the phone ASAP.

Compliance

We are an American owned Philippine corporation registered with the US Gov’t. We are Payment Card Industry Data Security Standards (PCIDSS) certfied to transact payments on behalf of our customers.

A third party security company tests us quarterly. Special technology and legal team ensure that we are in accordance with the do not call lists, telecommunications privacy act, and other regulations.

Live Chat

We use Zendesk chat to target customers for saves, customer service, upsell cross sell and acquisition based on their behavior.

Touch Points

Public website, lead lists, membership areas. Most call centers don’t conduct chat with the focus of subscription business principles in place. The few that do still consider, and treat it, secondary to phone.  We know that both phone and chat are critical to maximizing your profits. Ditto for email and social.

Dual Monitors

This sounds simple, but modern day agents have lots of tools (CRM, phone or chat system, sales scripts, etc.) All LOOP agents have dual monitors so they can quickly access all of the information they need.

Full Channel Integration

No integration and no setup for you, the client. We provide the tech and study your journey. We plan out the tech across all the touch points to monetize. We set up our tech for you and deploy it to your customers – you don’t have to do anything!

If you don’t have a phone – no problem. We set it all up with no bother to you.

Dialing

Reach more leads and customers faster.  We have the ability to automatically call lots of leads in compliance with DNC regs.  Our tech will dial and screen out answering machines, wrong numbers, and only connect to agents when there is a human interaction. Your agents spend more time talking rather than dialing.

Screen Pop

When we do outbound calling your agents have a screen loaded with relevant information about that particular customer. This gives the agent a deep understanding of the customer’s needs and desires.

Queuing / Blending

We respond to subscribers faster and easier, no matter how they contact your business.

When inbound call volume is low our tech can automatically send more outbounds calls to your agents. Meanwhile, when inbound is high, our tech will reduce outbound calls. Your workforce is utilized, maximized by keeping tabs on the entire system we are able to throttle to maximize your agent efforts

Customer Feedback

We use technology to politely ask your customers what they think about you.  We share this feedback with you so we can both increase customer loyalty.

Social Engagement

We can monitor your social channels and reply to all the comments, protect your brand, have conversations, reply with comments in threaded posts. We can be the public social media voice of your organization.

Facebook Messenger – we can reply and engage, inform and offer. BOTS are fine – and we can work with them and take over when it is time to get personal. We have strategies for getting off social media and onto the phone ASAP.

Compliance

We are an American owned Philippine corporation registered with the US Gov’t. We are Payment Card Industry Data Security Standards (PCIDSS) certfied to transact payments on behalf of our customers.

A third party security company tests us quarterly. Special technology and legal team ensure that we are in accordance with the do not call lists, telecommunications privacy act, and other regulations.

Let’s talk about boosting your subscription profits using LOOP’s state-of-the-art technology, strategies, and solutions.

Copyright © 2018 LOOP™
The Contact Center for Subscription Businesses™

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