Outsourced Inbound Customer Service

Offer high-quality customer interactions that make your brand irreplaceable.

Outsourced Inbound Customer Service

Offer high-quality customer interactions that make your brand irreplaceable.

A Strong Start for Your Customers, A Steady Revenue from Subscriptions

Customer Satisfaction and Profitability Go Hand-in-Hand

Make a great lasting impression with an Onboarding process that pushes new and active customers to realize the value they expect from your service.

Secure unwavering growth with a high-quality call center service that keeps customers happy and makes a profound impact on profits.

Get high scores on customer service quality, proven by internal & external audit

Cross-sell and upsell to customers on inbound service calls

See better renewal rates and reduced cancellations

Stop bad customer experiences with your product or poor support that leads to cancels

Get high scores on customer service quality

Cross-sell and upsell on inbound service calls

See better renewal rates and reduced cancellations

Stop bad customer experiences that leads to cancels

Delight Your VIP Customers with 5-Star Treatment

Reward premium subscribers with experiences made just for them.

Our agents understand the difference between what high-paying subscribers and regular customers can bring to your business. All deserve great service; VIPs expect special treatment. We go the extra mile, handle them with care, and offer them exclusives with the purpose of keeping them loyal to your brand.

Delight Your VIPs with 5-Star Treatment

Reward premium subscribers with experiences made just for them. Our agents understand the difference between what high-paying subscribers and regular customers can bring to your business. We go the extra mile, handle them with care, and offer them exclusives with the purpose of keeping them loyal to your brand.

Raise the Bar for Your Subscribers

Our product and people-savvy agents will give your customers unmatched experience with every call, chat, or message. Not only do we resolve issues quickly, clearly, and efficiently, we also find and jump on the right moments to gratify subscribers with attractive offers.

Inbound Phone

Email

Outbound Phone

Live Chat

Raise the Bar for Your Subscribers

Our product and people-savvy agents will give your customers unmatched experience with every call, chat, or message. Not only do we resolve issues quickly, clearly, and efficiently, we also find and jump on the right moments to gratify subscribers with attractive offers.

Inbound Phone

Email

Outbound Phone

Live Chat

This service helps strengthen your relationship with:

This service strengthens your relationship with:

Active paid subscribers

New paid subscribers and trials

Free-tier product users

VIP, high-priced, and premium customers

Cancelling paid subscribers

Customers whose subscriptions will not renew and are seeking support for another issue

How We Work

We Set Goals.

We define growth in your terms. Are you targeting a 50% conversion rate for inbound leads? Improving cross-sells by 100% in 3 months? You tell us what you need—think big, give clear numbers—and we’ll create strategies to meet those goals.

We study, study, study.

We do a deep dive into your offers and services, and the needs and wants of your existing subscribers and prospects, then make good matches between the two. We also find new ways to reach your base and keep them engaged.

We find what works for you.

Every call comes with a mission: inspire action from callers. We do this with a sales strategy (scripts, offers, rebuttals) designed just for your business and have it executed by a well-trained team of agents, who share your vision for growth.

We maximize your existing efforts.

We review all of your major marketing campaigns and learn from what’s already worked in generating leads. We improve and build on touch-points with customized sales methods that get you more subscribers, revenues and profits.

We get you the right people.

We build a team of sales and support agents, and a sales manager who are trained to max out results. They are hired and trained just for you and your campaign, focused only on your targets for your subscription business.

We don’t stay satisfied.

There is no perfect marketing strategy—it grows with your business. All of our solutions and services are evolving learning opportunities. We start small, test, and refine until we arrive to the results you want to see.

Get Started

Why Loop is the Best Partner for your Subscription Business

Why Loop is the Best Partner for your Subscription Business

We are a profit center.

Our sales and retention services are designed to be upfront profit centers, delivering up to multiple times the cost each month. The goal is to get customers who will stay with your business beyond the first 30 days and renew. We do this with sales tactics that attract them to regular-priced subscriptions, cross-sells and upsells more than free trials, creating long-term, sustainable revenue.

We generate business-changing growth.

Whether it’s acquisition, retention or revenue, our strategies are designed to help you achieve massive increases in key subscription metrics. You get a subscriber base that grows bigger, levels up with you, and becomes an uncapped well of profitable opportunities.

We max out opportunities for growth.

We get you new subscribers but won’t stop there. Our strategies see to it that you get 20-40% increases in renewals, saves, cross-sells, and upsells that lead to compounding revenues and profits. See your conversation and cross-sell rates hike up to 2x compared to what other in- house and outsourced sales and support teams can give.

We cater specifically to subscription services.

Our leadership team draws from decades of expertise on the subscription model. We are privy to its ins and outs. We are attuned to the pain points of selling and keeping subscriptions, and know the best ways to connect with customers and demonstrate results.

We make it easy to get started.

Start out with a low-cost, small-scale, no-commitment test that brings results. Call us at 1-855-947-5667 to speak to someone or click on the button below. Ask us questions, give us a brief, and let's make growth happen for your subscritpion business.