Onboarding Specialist Services

Help your first-time customers find value faster and keep them satisfied for the long haul.

Onboarding Specialist Services

Help your first-time customers find value faster and keep them satisfied for the long haul.

A Strong Start for Your Customers, A Steady Revenue from Subscriptions

Our agents are trained to make every conversation worth having —for you and your customers.

Get them to actually use your product

Demonstrate value with clear, step by-step guides and proactive customer service that encourage regular use of your products and services.

Roll out the red carpet for premium users

Increase loyalty and satisfaction among high-paying users with customized onboarding process, hand-holding them if needed to a successful first use.

Break down barriers to continued usage

Boost retention rates with call center services that help and motivate customers through technical problems and after-sales hesitations.

Cross-sell and upsell to enhance their experience

Close more sales with active users looking for the full advantage of your service through complementary products and add-ons.

A Strong Start for Them, A Steady Revenue for You

Make a great lasting impression with an Onboarding process for customers to realize the value they expect from your service

Get them to use your product

Demonstrate value with clear, step-by-step guides and proactive customer service that encourage regular use.

Roll out the red carpet for VIPs

Increase loyalty and satisfaction among high-paying users with a customized process, hand-holding them if needed.

Break down barriers to continued usage

Boost retention rates by helping and motivating customers through technical problems and after-sales hesitations.

Cross-sell and upsell

Close more sales with active users through complementary products and add-ons.

Manage Their Experience with a Dedicated, Multi-Channel Specialist

Onboarding is a continuous process. Whether it’s a new or long-time subscriber, or high-priced or regular-tier user, most customers at some point require affirmation that they made the right choice to make or continue their purchase.

Fast-track their familiarity with your product or service and boost customer happiness with the help of a dedicated onboarding specialist who can use a medium most convenient to them.

Inbound Phone

Email

Outbound Phone

Live Chat

Get a Dedicated, Multi-Channel Specialist

Fast-track your customers’ familiarity with your product or service and boost customer happiness with the help of a dedicated onboarding specialist who can use the medium most convenient to them.

Inbound Phone

Email

Outbound Phone

Live Chat

How We Work

We Set Goals.

We define growth in your terms. Are you targeting a 50% conversion rate for inbound leads? Improving cross-sells by 100% in 3 months? You tell us what you need—think big, give clear numbers—and we’ll create strategies to meet those goals.

We study, study, study.

We do a deep dive into your offers and services, and the needs and wants of your existing subscribers and prospects, then make good matches between the two. We also find new ways to reach your base and keep them engaged.

We find what works for you.

Every call comes with a mission: inspire action from callers. We do this with a sales strategy (scripts, offers, rebuttals) designed just for your business and have it executed by a well-trained team of agents, who share your vision for growth.

We maximize your existing efforts.

We review all of your major marketing campaigns and learn from what’s already worked in generating leads. We improve and build on touch-points with customized sales methods that get you more subscribers, revenues and profits.

We get you the right people.

We build a team of sales and support agents, and a sales manager who are trained to max out results. They are hired and trained just for you and your campaign, focused only on your targets for your subscription business.

We don’t stay satisfied.

There is no perfect marketing strategy—it grows with your business. All of our solutions and services are evolving learning opportunities. We start small, test, and refine until we arrive to the results you want to see.

Get Started

Why Loop is the Best Partner for your Subscription Business

Why Loop is the Best Partner for your Subscription Business

We are a profit center.

Our sales and retention services are designed to be upfront profit centers, delivering up to multiple times the cost each month. The goal is to get customers who will stay with your business beyond the first 30 days and renew. We do this with sales tactics that attract them to regular-priced subscriptions, cross-sells and upsells more than free trials, creating long-term, sustainable revenue.

We generate business-changing growth.

Whether it’s acquisition, retention or revenue, our strategies are designed to help you achieve massive increases in key subscription metrics. You get a subscriber base that grows bigger, levels up with you, and becomes an uncapped well of profitable opportunities.

We max out opportunities for growth.

We get you new subscribers but won’t stop there. Our strategies see to it that you get 20-40% increases in renewals, saves, cross-sells, and upsells that lead to compounding revenues and profits. See your conversation and cross-sell rates hike up to 2x compared to what other in- house and outsourced sales and support teams can give.

We cater specifically to subscription services.

Our leadership team draws from decades of expertise on the subscription model. We are privy to its ins and outs. We are attuned to the pain points of selling and keeping subscriptions, and know the best ways to connect with customers and demonstrate results.

We make it easy to get started.

Start out with a low-cost, small-scale, no-commitment test that brings results. Call us at 1-855-947-5667 to speak to someone or click on the button below. Ask us questions, give us a brief, and let's make growth happen for your subscritpion business.