Call Center Solutions for Subscription Businesses

Four Solutions to Increase Sales, Retention, and provide World Class Customer Support

As a full-service, specialist subscription contact center, Loop goes far beyond simply making and answering phone calls. 

We’re a profit center exclusively for subscription businesses with a range of battle-tested services that give you serious growth in subscriber acquisition, renewals, cross sell and upsells, and profits.

As you’ll see from our client testimonials, Loop outperforms other contact centers AND in-house call center teams. 

We have a track record of multi-million dollar campaigns that help our clients win — and keep — more new business and, crucially, grow profit margins through high-impact upselling and cross selling campaigns. 

Speak with us now about testing out our services — at an upfront ROI — for your subscription business.

 

The Four Key Solutions We Apply to Maximize Your Revenue & Profits

Too many subscription businesses miss too many opportunities to acquire, engage, retain and upgrade their subscribers. 

Frankly, if you don’t invest in monetizing new subscribers in the right way, at the right time, your business stands to lose hundreds of thousands, or even millions, of dollars in lost potential revenue. 

Loop’s services fall into four key categories, which we call our solutions …

  • Get More Subscribers for sales to new and active subscribers
  • Keep More Subscribers for customer support
  • Get More Renewals for increasing renewal rates
  • And Get More Cross Sells & Upsells for getting more revenue

We’ve designed each solution to help you squeeze every last dollar out of your acquisition spend and your existing subscriber list.

Get More Subscribers

We speak to more of your prospects, close more sales, and cross sell and upsell

We build powerful inbound and outbound phone sales teams that typically get you 30% to 60% more subscribers than other inside and outsourced call centers by speaking to more prospects, converting more into sales, and cross and selling.

The reason we convert more is because we’re experts at closing complex sales most call centers miss.  We intensely study why customers but don’t buy and prepare our agents with the skills and offers they need to close.  Getting these complex sales gives you the massive boost in conversion.

Loop also offers live sales chat and text to call campaigns to increase your social media, ad network, website, and cart conversion rates.

Keep More Subscribers

We provide world class customer service, onboarding, technical support, cancel saves, and winback services

Doing this well sounds obvious but most call centers bungle it.  We are experts at providing intensely QA’d, independently verified, customer support on inbound and outbound calls, emails, and live chats, to $100/yr to $5,000/yr subscribers.

We’re also experts at sophisticated onboarding programs.  Typically, 30% or 40% of new subscribers don’t even start using a service once they’ve paid for it.  This is a critical problem since non-users cancel or don’t renew.

We also provide advanced technical support and direct customer coaching for subscription services that require technical chops. 

And finally, typically, 20% to 30% of file cancel each year.  Sometimes more. We learn all the cancel reasons, reach them, and convince them to stay.  And for the subscribers who’ve gone, we’re experts at outbound winbacks.

Get More Renewals

We recover your failed auto renewals and expires on inbound and outbound call campaigns

Failed renewals are typically 25% of file each year.  Sometimes it’s 30% or even 35%.  This is because each year, around that number of credit cards die, are lost or stolen, go delinquent, and so on.

We measure our success based on how many of ALL of them we recover for you.  

We also know how to predict who will not renew in advance, speak to them, and fix the problem, so their renewal slides through.

And we know how to acquire and onboard new customers, during their first 30 days, to inoculate them against future failed renewals.

Our renewal and saves services are perfect for $100/yr to $5,000/yr paying subscribers.

Get More Cross Sells & Upsells

We take subscribers from $10 memberships up to $100, $1,500, $3,500, even $5,000 per year.

Loop is second to none when it comes to growing your revenue and profits through expert cross selling and upselling.

Our dedicated agents make smart, irresistible offers across phone, email and live chat channels.

If we speak with half of a 10,000-subscriber list and upsell a $2,000 product to just 5% of them…

That’s an additional $500,000 in revenue. 

We’re experts at cross selling on inbound inquiry calls, customer service calls, and outbound calls to your prospects and active subscribers.

Test Loop’s High-Performance ServiceS

Right now, your subscription business could be missing out on millions of dollars in unrealized revenue by not maximizing your acquisition, customer support, retention, cross-selling and up-selling efforts. 

That stops today

Speak with us now to discuss setting up a test project so you can see for yourself how many more sales… upsells… cross-sells… saved abandons and cancellations… how much more revenue and profit we can generate for your business.  And … all this at an up-front positive ROI.

Or, if you’re looking for customer service, onboarding, technical support, and customer coaching, we can spin up a small test so you can see the impact world class customer support has on your renewals, cancel rates, and cross sells and upsells.

Test our services across ANY of your products. With ZERO obligation to commit to any long-term contracts.  Here’s how our tests work …

  • We’ll analyze your business, your products, customers and challenges
  • Then, we’ll hand-pick a small team of expert contact center agents and train them up specifically for your business and its customers. 
  • We’ll prove to you — down to the dollar — exactly how powerful Loop can be in your mission to maximize revenue and profit.

When you’re satisfied, and our results, quality, and ROI are proven, roll out to ALL your products to get the full gain across your business.

Test Loop’s High-Performance ServiceS

Right now, your subscription business could be missing out on millions of dollars in unrealized revenue by not maximizing your acquisition, customer support, retention, cross-selling and up-selling efforts. 

That stops today

Speak with us now to discuss setting up a test project so you can see for yourself how many more sales… upsells… cross-sells… saved abandons and cancellations… how much more revenue and profit we can generate for your business.  And … all this at an up-front positive ROI.

Or, if you’re looking for customer service, onboarding, technical support, and customer coaching, we can spin up a small test so you can see the impact world class customer support has on your renewals, cancel rates, and cross sells and upsells.

Test our services across ANY of your products. With ZERO obligation to commit to any long-term contracts.  Here’s how our tests work …

  • We’ll analyze your business, your products, customers and challenges
  • Then, we’ll hand-pick a small team of expert contact center agents and train them up specifically for your business and its customers. 
  • We’ll prove to you — down to the dollar — exactly how powerful Loop can be in your mission to maximize revenue and profit.

When you’re satisfied, and our results, quality, and ROI are proven, roll out to ALL your products to get the full gain across your business.

How We Get You Started

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