Technical Support

Protect your revenue stream with a proactive and effective call center support team.

Technical Support

Protect your revenue stream with a proactive and effective call center support team.

Enable Steady Growth for Your Business by Empowering Your Customers

See significant improvement on subscriber loyalty with this end-to-end solution.

Have world-class technical support

  • An in-depth program with processes & solutions
  • Support agents with extensive expertise, who use
    you products hands-on
  • High-quality scores from scientific internal and
    external audits

Offer specialized support for VIPs

  • Offer specialized support for VIPs
  • Hand-holding through all types of concerns and
    explanations
  • Red carpet treatment that increase loyalty

Red carpet treatment that increase loyalty

  • Onboarding and new account setup
  • With focus on preventing recurrences
  • Cross-sells and upsells on more value-adding
    offers during service calls

Increase renewals, reduce cancellations

  • Strategy-backed rebuttals and arguments that help
    convince cancelling subscribers to stay subscribed
  • Spotting and fixing renewal problems while
    providing customer support for other issues

Solve Simple and Intricate Issues

Our agents help solve various technical difficulties that pull down on customer happiness. Some of these challenges include:

E

Product or Service Setup

E

Billing & Payment Channel Errors

E

Account Hacking Attempts

E

Platform Experience

E

Renewal Automation Failure ...among others.

Let Multi-Channel, Hands-On Agents Assist Them

Our technical support team can deliver first-class customer service experiences because they know your products inside and out. They can connect with your subscribers with better insight as they regularly use and test the same functions and features. Get your frontline to make the best decisions on the spot when helping new and active paid subscribers of all tiers, and change their mind when they’re about to cancel or refusing renewal due to fixable but persistent problems.

Inbound Phone

Email

Live Chat

Let Multi-Channel, Hands-On Agents Assist Them

Our technical support team can deliver first-class customer service experiences because they regularly use and test the same functions and features. Get your frontline to make the best decisions on the spot when helping new and active paid subscribers of all tiers, and change their mind when they’re about to cancel or refusing renewal due to fixable but persistent problems.

Inbound Phone

Email

Live Chat

How We Work

We Set Goals.

We define growth in your terms. Are you targeting a 50% conversion rate for inbound leads? Improving cross-sells by 100% in 3 months? You tell us what you need—think big, give clear numbers—and we’ll create strategies to meet those goals.

We study, study, study.

We do a deep dive into your offers and services, and the needs and wants of your existing subscribers and prospects, then make good matches between the two. We also find new ways to reach your base and keep them engaged.

We find what works for you.

Every call comes with a mission: inspire action from callers. We do this with a sales strategy (scripts, offers, rebuttals) designed just for your business and have it executed by a well-trained team of agents, who share your vision for growth.

We maximize your existing efforts.

We review all of your major marketing campaigns and learn from what’s already worked in generating leads. We improve and build on touch-points with customized sales methods that get you more subscribers, revenues and profits.

We get you the right people.

We build a team of sales and support agents, and a sales manager who are trained to max out results. They are hired and trained just for you and your campaign, focused only on your targets for your subscription business.

We don’t stay satisfied.

There is no perfect marketing strategy—it grows with your business. All of our solutions and services are evolving learning opportunities. We start small, test, and refine until we arrive to the results you want to see.

Get Started

Why Loop is the Best Partner for your Subscription Business

Why Loop is the Best Partner for your Subscription Business

We are a profit center.

Our sales and retention services are designed to be upfront profit centers, delivering up to multiple times the cost each month. The goal is to get customers who will stay with your business beyond the first 30 days and renew. We do this with sales tactics that attract them to regular-priced subscriptions, cross-sells and upsells more than free trials, creating long-term, sustainable revenue.

We generate business-changing growth.

Whether it’s acquisition, retention or revenue, our strategies are designed to help you achieve massive increases in key subscription metrics. You get a subscriber base that grows bigger, levels up with you, and becomes an uncapped well of profitable opportunities.

We max out opportunities for growth.

We get you new subscribers but won’t stop there. Our strategies see to it that you get 20-40% increases in renewals, saves, cross-sells, and upsells that lead to compounding revenues and profits. See your conversation and cross-sell rates hike up to 2x compared to what other in- house and outsourced sales and support teams can give.

We cater specifically to subscription services.

Our leadership team draws from decades of expertise on the subscription model. We are privy to its ins and outs. We are attuned to the pain points of selling and keeping subscriptions, and know the best ways to connect with customers and demonstrate results.

We make it easy to get started.

Start out with a low-cost, small-scale, no-commitment test that brings results. Call us at 1-855-947-5667 to speak to someone or click on the button below. Ask us questions, give us a brief, and let's make growth happen for your subscritpion business.