OUTBOUND CALL CENTER SERVICES

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Outbound Call Center Services

LOOP Contact Solutions implements innovative call center sales and retention solutions to help subscription businesses grow and nowhere is this more evident than in our outbound call center services. At an upfront profit, you will be getting more subscribers, generate more revenue, and increase profits.

We can effectively generate cross-sells and upsells in your existing subscriber base and generate new subscribers from lead lists. For us, each outbound call is an opportunity to monetize, whether it is a prospective subscriber or an existing one. Outbound calls also allow you to renew those subscribers whose automatic renewals failed or whose subscriptions have manually expired, leading to a higher renewal rate. Our outbound call center services will even allow you to increase your order form, social media ads, video sales, and webinar conversion rates.

Through outbound calls, and text-to-call as a supporting channel, and with a specially formed team of dedicated agents, rest assured that your business’ outbound calling will be carried out in the most professional manner, not only growing your business but also keeping your customers satisfied and promoting a positive image for your business and brand.

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Looking For a Top Outbound Call Center Services Company?

LOOP runs extensive analysis and research on its client’s businesses and looks for opportunities for improvement in the entire subscription business model and process chain. With such an individualistic approach, what your business gets is a tailor-made end-to-end strategic call center solution that addresses the issues and concerns you’re facing, whether those issues are the high refund and cancel rates, failed renewals, low premium subscription up-gradation, or any other issue that normally plague a subscription business, as you will be supported by a team of experts who have vast experience in the subscription business sector.

LOOP’s solutions are also designed in such a manner so as to show discernible results in a matter of weeks, rather than months or years. This lets your business make decisions that won’t have a long-term financial impact while employing solutions that simultaneously reduce acquisition costs. With our services, you’ll see an increase in acquisitions, retention, and cross-sells and upsells.

Solutions & Services

Get More Subscribers

  •  Inbound Phone Sales
  •  Outbound Phone Sales &   Telemarketing
  •  Live Sales Chat

Keep More Subscribers

  •  Onboarding & Adoption
  •  Customer Service
  •  Technical Support
  •  Winbacks & Cancel Saves

Get More Renewals

  •  Renewal Service
  •  Recover Failed Renewals
  •  Save Expiring Subscribers

Get More Cross Sells & Upsells

 

  •  Cross Sell & Upsell
  •  Cross Sell to Premium   Services

Outbound Call Center Services – Why do you need it?

LOOP isn’t just an ordinary outbound calling service or another company that will design an outbound campaign for your business. LOOP’s contact center services are holistic and we will be offering end-to-end strategic solutions that will help your subscription business grow. Our services will expand your subscriber base by generating brand new first-time subscribers from your prospective customer lead lists, and increase revenues and profits from existing subscribers by generating cross-sells and upsells. With the focus that a team of dedicated professionals can bring to the table, coupled with decades of experience in subscription businesses, you’d be seeing a bigger impact on your business than you will find with an in-house team, 

LOOP also takes a very immersive approach with its clients businesses, thoroughly studying the products being offered and the business behind it. Having such a holistic and  tailored approach, our dedicated agents will have a full working knowledge of the product, able to deal with customer queries and concerns effectively, and efficiently reaching out to your subscribers at times of renewals and cancellations, convincing customers to stay and leading to a higher rate of renewal. This will also foster a relationship of trust with your customers, further improving your brand name.

Then we come to prospective subscribers. LOOP uses leads, free trial users, website and webinar visitors, outbound telemarketing, abandoned order forms, and many other avenues to bring more subscribers to your business. By using the services of an experienced call center, you’ll have a recruitment approach that is effective and tailor-made for your business, leading to actual tangible results rather than just streamlining processes.

How It Works

Here’s how it works …

  •  You approve a goal, like increase your renewals by 25%

Then we …

 

  • Intensely study your business
  • Customize our strategies and tactics
  • Create sales or support programs
  • Create a formal training program
  • Hire your new agent team and manager
  • Perform exhaustive new agent training
  • Launch and improve your new service
  • A/B split test different approaches
  • Continue improving until your goal is reached

WHY LOOP?

You won’t get this from other call centers …

 

  • Specialist sales, support, and retention call center
  • Dedicated to subscription businesses
  • Managed by subscription business AND call center experts
  • Focused on your results and ROI first
  • Provides services designed grow your business each year
  • Increases your acquisitions, renewals, and cross sells and upsells
  • Provides world class customer support to your customers
  • Proves our results and quality with small tests before scaling larger

Why Do You Need to Outsource Outbound Sales Calls?

With our subscription business expertise, you are sure to find a solution that will help your business grow. With the channels we have, you’ll also be able to reach more of your subscribers, giving you more opportunities for conversion, effectively increasing your sales and retention results. Our solutions will include everything from creating sales and retention strategies, tactics, scripts, followed by the formation of a formal training program for each team, which we will handpick according to the needs of your business and products. 

From a business perspective, you’ll be seeing a significant rise in revenue and this will come from multiple avenues. Firstly, you’d be generating brand new subscribers from prospects, growing your subscriber base, and seeing fresh revenue. Then, there are active subscribers to whom we will upsell and cross-sell, leading to increased existing revenue streams. Finally, by increasing the renewal rate and slashing cancellation incidents, by personally reaching out to such customers, you’d be seeing a lot less in lost revenue.

As for specific avenues of revenue, we target multiple points in the chain. It could be the outbound sales of high-priced products, acquisition of new prospects, cross-selling and upselling to active subscribers, increased renewals, or preventing cancellations. We can also target abandoned order forms, win-back outbound campaigns, freemium sales, text-to-call sales, and website inquiries. Depending on what your goals are, and where the problem areas in your business might be, a combination of all these could be considered as well.

How Can LOOP Help You?

LOOP is one of the premier contact center service providers and offers 4 proprietary solutions through 7 different services. These 7 different services have been designed from the outset to grow subscription businesses by expanding your subscriber base, increasing revenues and profits  and with periodical progress you’ll be able to see the results for yourself and at what rate your business is achieving growth. Moreover, by working as an upfront profit center, we ensure that our services typically generate more money than they cost, making us an upfront positive return on investment in your monthly marketing and business operations. 

With an experienced team of professionals who have been working with subscription businesses for a very long time, we can offer specialized solutions and only provide high-quality outbound calling services. It isn’t just simple outbound telemarketing when it comes to our services. LOOP senior management works closely to onboard a dedicated team to handle your services and we will handle the training, deployment, and necessary improvements to the team to ensure that your goals are met. This includes strategic planning, immersion in your business and products, sales strategies, tactics, scripts, and training programs. We can have your dedicated team up and running within a matter of 30 days and you can even test our services without committing to anything long term.

How We Talk To Your Subscribers

  •   Inbound Phone
  •   Outbound Phone
  •   Inbound Live Agent Chat
  •   Outbound Live Agent Chat
  •   Email
  •   Text-to-Call

What Type Of Industries Do We Serve?

LOOP’s services grow subscription businesses in a wide range of industries. This includes retail, publishing, media, online streaming, transportation, telecom, IT, online services, real estate, consumer services, and so much more. If a subscription element is involved in your business or industry, then rest assured that LOOP will have a solution for you.

FAQ’S

What is an outbound call center service?
An Outbound call center service is when staff calls customers, or potential customers, for a range of reasons. It forms a key part of service management and customer support and could be to follow up with customers on cancellations and convince them to stay, or give reminders to renew subscriptions, etc. Having this element of reaching out to customers makes an impact on retention and sales if done properly.
What are the services provided by call centers?
Call centers mainly provide three types of services. Outbound call services, inbound call services, and 24/7 chat services. These services could apply to different elements of a company, ranging from customer service to payment management and recovery. Companies like LOOP focus on subscription businesses and have more of an impact on sales and retention, effectively increasing revenue and profits.
What are inbound and outbound call center services?
Outbound call center services involve services whereby agents will reach out to customers for service and account management. This could involve calling customers to confirm orders, renew subscriptions, update customers on terms and conditions, and for many other reasons.

Inbound call center services involve services whereby agents will be dealing with customers who are calling to your company or business, again, for many reasons, such as inquiring about products or orders.

Both types of services can also be used on the sales side of the business. LOOP’s services, for example, take this approach and contribute to the growth of your business by expanding your subscriber base, generating revenue, and increasing profits.

What is outbound calling?
Outbound calling involves calls that originate from a company or business to a third party, such as customers or vendors, for the running and operation of the business. An example of this is when a subscription-based business calls customers because their account renewal was unsuccessful due to some reason and a call is being made to address the problem.

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