OUTBOUND CALL CENTER SERVICES
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Outbound Call Center Services
We can effectively generate cross-sells and upsells in your existing subscriber base and generate new subscribers from lead lists. For us, each outbound call is an opportunity to monetize, whether it is a prospective subscriber or an existing one. Outbound calls also allow you to renew those subscribers whose automatic renewals failed or whose subscriptions have manually expired, leading to a higher renewal rate. Our outbound call center services will even allow you to increase your order form, social media ads, video sales, and webinar conversion rates.
Through outbound calls, and text-to-call as a supporting channel, and with a specially formed team of dedicated agents, rest assured that your business’ outbound calling will be carried out in the most professional manner, not only growing your business but also keeping your customers satisfied and promoting a positive image for your business and brand.
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Looking For a Top Outbound Call Center Services Company?
LOOP’s solutions are also designed in such a manner so as to show discernible results in a matter of weeks, rather than months or years. This lets your business make decisions that won’t have a long-term financial impact while employing solutions that simultaneously reduce acquisition costs. With our services, you’ll see an increase in acquisitions, retention, and cross-sells and upsells.
Solutions & Services
- Inbound Phone Sales
- Outbound Phone Sales & Telemarketing
- Live Sales Chat
Keep More Subscribers
- Onboarding & Adoption
- Customer Service
- Technical Support
- Winbacks & Cancel Saves
Get More Renewals
- Renewal Service
- Recover Failed Renewals
- Save Expiring Subscribers
Get More Cross Sells & Upsells
- Cross Sell & Upsell
- Cross Sell to Premium Services
Outbound Call Center Services – Why do you need it?
LOOP also takes a very immersive approach with its clients businesses, thoroughly studying the products being offered and the business behind it. Having such a holistic and tailored approach, our dedicated agents will have a full working knowledge of the product, able to deal with customer queries and concerns effectively, and efficiently reaching out to your subscribers at times of renewals and cancellations, convincing customers to stay and leading to a higher rate of renewal. This will also foster a relationship of trust with your customers, further improving your brand name.
Then we come to prospective subscribers. LOOP uses leads, free trial users, website and webinar visitors, outbound telemarketing, abandoned order forms, and many other avenues to bring more subscribers to your business. By using the services of an experienced call center, you’ll have a recruitment approach that is effective and tailor-made for your business, leading to actual tangible results rather than just streamlining processes.
How It Works
- You approve a goal, like increase your renewals by 25%
Then we …
- Intensely study your business
- Customize our strategies and tactics
- Create sales or support programs
- Create a formal training program
- Hire your new agent team and manager
- Perform exhaustive new agent training
- Launch and improve your new service
- A/B split test different approaches
- Continue improving until your goal is reached
- Specialist sales, support, and retention call center
- Dedicated to subscription businesses
- Managed by subscription business AND call center experts
- Focused on your results and ROI first
- Provides services designed grow your business each year
- Increases your acquisitions, renewals, and cross sells and upsells
- Provides world class customer support to your customers
- Proves our results and quality with small tests before scaling larger
Why Do You Need to Outsource Outbound Sales Calls?
From a business perspective, you’ll be seeing a significant rise in revenue and this will come from multiple avenues. Firstly, you’d be generating brand new subscribers from prospects, growing your subscriber base, and seeing fresh revenue. Then, there are active subscribers to whom we will upsell and cross-sell, leading to increased existing revenue streams. Finally, by increasing the renewal rate and slashing cancellation incidents, by personally reaching out to such customers, you’d be seeing a lot less in lost revenue.
As for specific avenues of revenue, we target multiple points in the chain. It could be the outbound sales of high-priced products, acquisition of new prospects, cross-selling and upselling to active subscribers, increased renewals, or preventing cancellations. We can also target abandoned order forms, win-back outbound campaigns, freemium sales, text-to-call sales, and website inquiries. Depending on what your goals are, and where the problem areas in your business might be, a combination of all these could be considered as well.
How Can LOOP Help You?
With an experienced team of professionals who have been working with subscription businesses for a very long time, we can offer specialized solutions and only provide high-quality outbound calling services. It isn’t just simple outbound telemarketing when it comes to our services. LOOP senior management works closely to onboard a dedicated team to handle your services and we will handle the training, deployment, and necessary improvements to the team to ensure that your goals are met. This includes strategic planning, immersion in your business and products, sales strategies, tactics, scripts, and training programs. We can have your dedicated team up and running within a matter of 30 days and you can even test our services without committing to anything long term.
How We Talk To Your Subscribers
- Inbound Phone
- Outbound Phone
- Inbound Live Agent Chat
- Outbound Live Agent Chat
What Type Of Industries Do We Serve?
What is an outbound call center service?
What are the services provided by call centers?
What are inbound and outbound call center services?
Inbound call center services involve services whereby agents will be dealing with customers who are calling to your company or business, again, for many reasons, such as inquiring about products or orders.
Both types of services can also be used on the sales side of the business. LOOP’s services, for example, take this approach and contribute to the growth of your business by expanding your subscriber base, generating revenue, and increasing profits.