Live Chat Can Convert a Cost Objection Into an Upsell for Many Times the Original Price
If a Qualified Customer Has a Question and You Don’t Have Live Chat, He’s Gone
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Every visitor to your website will fall into one of three groups. Two of these groups require or deserve your attention. The other is dead weight. A well-trained chat agent will quickly identify the needs of the visitor and respond in ways that welcome them into the fold of your company. Conversions and upsells from Live Chat should be a major profit center for your subscription business.
Visitors are either ready to buy, have questions, or are dead weight
Each group can become more valuable through skillful live chat
Those who have questions are prime to become A-list customers
A well-trained chat agent knows the questions and answers that engage
Meet Jesse Rosenthal, the world's foremost expert on call centers for subscription businesses.
Spend an hour discussing your business and learn 2 or 3 insights on how to improve your profits.