Onboarding & Adoption. Customer Service. Technical Support. Winbacks & Cancel Saves

Keep More Subscribers

We build and manage world class customer support and retention teams for subscription businesses

World Class Customer Service

Live agent phone, email, and chat support for your …

  • Active entry level subscribers
  • Active high-priced subscribers
  • Cancelling subscribers (we save them)
  • New subscribers
  • Trial subscribers
  • Subscribers to harder-to-use services

New Subscriber Onboarding

Helping your new subscribers who …

  • Subscribed to a premium service
  • Haven’t logged in much (or at all)
  • Aren’t getting the value they expected
  • Have account problems
  • Subscribed to a product with challenges
  • Have a complex product
  • Are older or not computer savvy

Technical Support

Fix problems and coach subscribers who …

  • Can’t figure out how to use your service
  • Decided it’s too hard and takes too much time
  • Have tech problems
  • Are older or not computer savvy
  • Subscribed to a harder-to-use service
  • Need to be shown how to use the service

Cancel Saves & Winbacks

Save cancels as they come and winback ex-subscribers who …

  • Are calling in to cancel
  • Sent an online cancel request
  • Sent an email cancel request
  • Already cancelled
  • Had a failed autorenewal
  • Have an expired subscription
  • Didn’t continue beyond the trial
  • Have been in active for awhile

Looking for something else?

We also help with phone sales, live sales chat, renewals, and cross sells and upsells.

Provide World Class Customer Support
Save Cancels and Winback Former Subscribers

 

Keeping more subscribers means three things:

  • You provide world-class customer support
  • You help struggling subscribers use your service
  • You convince cancels to stay and winback ex-subscribers

That’s where we can help.  We keep more of your subscribers by providing world-class support through inbound and outbound phone, email, and chat.

We turn more frustrated subscribers into loyal renewers by showing them how to use your service and get the value they expected.

And we have decades of experience in subscription support, so we know how to convince cancels to stay, and even winback ex-subscribers.

Plus, we generate cross sells and upsells on support calls and chats.

Four Services to Keep More Subscribers

Keep more subscribers at every stage of your subscriber journey:

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World Class Customer Service

World class customer service means 90%+ quality scores and customers get all the right answers, fast.  It also saves cancelling subscribers.  This gets you far fewer cancels and you can charge more for your service.  

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Onboarding & Adoption

Turn struggling new subscribers into satisfied, frequent users of your service getting the value they expected (or more) in their first few weeks.  The result: far fewer cancels and far more renewals and cross sells.  

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Technical Support

Stop your active subscribers from cancelling in frustration over tech problems with sophisticated technical support.  Our agents fix your subscriber’s problems and show them how to use your service.

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Winbacks & Cancel Saves

Speak to all cancelling subscribers — whether phone, email, or membership area cancels — and convince them to stay.  Our agents use your product, know why subscribers cancel, and how to turn it around, per cancel reason.

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Keep More Subscribers Now

We have a proven record of outperforming and out-retaining other call centers and in-house teams alike.

We offer modest tests so you can see our results and quality firsthand before making a bigger decision

Click on the button below to learn more or get started now.

Click to learn more about our other solutions:

Get More Subscribers

Get More Renewals

Get More Cross & Upsells