Inbound Call Center Services

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Inbound Call Center Services

Inbound phone sales are a vital component of a subscription business, especially if one of your core business objectives is to improve recurring revenues and subscriber lifetime values. In fact, inbound calls, often being the first point of direct contact for customers with your business, can have a massive impact on getting more subscribers and increasing revenues, at an upfront profit. As such, you need to ensure that your contact center’s performance is always up to standard and that it is always aligned with the other functions of your business seamlessly. 

This is where LOOP’s services can help and ensure, through tailor-made solutions, that your subscription business sees growth in subscribers and revenue. Our inbound services are designed to achieve high conversion rates from inbound calls to sales and we target for more than one cross-sell or upsell per customer on average. With our inbound call center services, you’ll see more customers buying your products even though they were just calling with general inquiries. 

LOOP specializes in subscription businesses and with an experienced team of seasoned professionals, you can rest assured that we will seamlessly coordinate with your business to ensure that your dedicated inbound contact center, completely managed by LOOP, is always true to the strategy and principles that your company adheres to. Moreover, with LOOP, you end up with collaborative services that bring results to the table, in the form of a bigger subscriber base and higher ROI. 

So, if you’re dissatisfied with your current contact center’s performance (regardless of whether it’s internal or external), call LOOP now for premium inbound services to not just enjoy benefits for your business, but will also enable you to provide customers with an exceptional customer experience, further building your brand and business. 

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Meet with a Subscription Call Center Expert Today To Learn More!

Inbound Call Center Agents

LOOP will handpick sales agents that are best suited depending on the type of business you run and the products or services that you’re offering. Agents are also picked depending on what type of service we will implement for your business; an agent for outbound sales will be picked on very different criteria for those picked for inbound customer support. Our attention to detail starts from the ground floor and we run a detailed screening process, only assigning those agents to your dedicated call center team that can offer the performance that we have promised you. 

We will train each agent specifically to your business, with training modules being prepared to keep your specific product and service in mind, after our own team has thoroughly studied it, to ensure that your company’s strategy is being reflected in every aspect of the service. However, the training does not stop there as we believe in continuous professional development and will continue to improve your dedicated sales team. 

You’ll also be given updates and reports on individual performances, allowing you to confirm with your own eyes that the team of agents dedicated to your project is performing to the standard that you expect.

Solutions & Services

Get More Subscribers

  •  Inbound Phone Sales
  •  Outbound Phone Sales &   Telemarketing
  •  Live Sales Chat

Keep More Subscribers

  •  Onboarding & Adoption
  •  Customer Service
  •  Technical Support
  •  Winbacks & Cancel Saves

Get More Renewals

  •  Renewal Service
  •  Recover Failed Renewals
  •  Save Expiring Subscribers

Get More Cross Sells & Upsells

 

  •  Cross Sell & Upsell
  •  Cross Sell to Premium   Services

Why Use An Inbound Call Center

LOOP’s services are designed to substantially increase revenues and build a brand for subscription businesses. All of our services are designed to be upfront profit centers, which allow you and your business to get an accurate picture of growth potential at an upfront profit each month. With a tailor-made approach to the solutions we offer, and the in-depth immersive training we give to our dedicated agents, you can rest assured of the most efficient and profit-driven inbound call center services. 

The vast majority of the LOOP management team has extensive experience with subscription businesses, uniquely positioning us to help you overcome the challenges inherent in the subscription business model. As such, we know what buttons to push with customers to ensure that your sales and retention rates go up. Our interactive approach with customers also yields results as customers feel they’re being given more importance. 

Moreover, while we do have proprietary services that are designed to grow subscription businesses, we use them in conjunction with a tailor-made approach that is suited to your business. Proven solutions, coupled with business-specific aspects, such as sales script creation, devising sales and retention strategies and tactics, along with designing a formal training program for each team. Therefore, with LOOP we will be creating a scalable sales and retention framework that is specific to your business and that can reliably grow your business, delivering bigger profits and a bigger subscriber base. 

How It Works

Here’s how it works …

  •  You approve a goal, like increase your renewals by 25%

Then we …

 

  • Intensely study your business
  • Customize our strategies and tactics
  • Create sales or support programs
  • Create a formal training program
  • Hire your new agent team and manager
  • Perform exhaustive new agent training
  • Launch and improve your new service
  • A/B split test different approaches
  • Continue improving until your goal is reached

WHY LOOP?

You won’t get this from other call centers …

 

  • Specialist sales, support, and retention call center
  • Dedicated to subscription businesses
  • Managed by subscription business AND call center experts
  • Focused on your results and ROI first
  • Provides services designed grow your business each year
  • Increases your acquisitions, renewals, and cross sells and upsells
  • Provides world class customer support to your customers
  • Proves our results and quality with small tests before scaling larger

Lead Qualification

LOOP’s services aren’t just limited to handling phone calls for inbound and outbound services. We’re also very proficient when it comes to lead qualification and, through extensive research and analysis, find those potential customers that are most likely to purchase your goods or services. Our lead qualification is extensive to the point that it is categorized on parameters that are specific to subscription businesses. LOOP knows how to examine your entire subscriber base to identify which of them are likely to fail an automatic renewal or cancel their subscription in the near future or qualified leads for cross-sells and upsells. By using such specific categorizations, we are able to come up with a very detailed strategy for sales and can target resources accordingly. Our outbound services then take care of the rest in ensuring these leads turn into actual sales.

Inbound Contact Center Outsourcing Services 

E-commerce is a very competitive field and businesses fold as fast as they pop up. In such a competitive world, it is vital that a business aspect as essential as customer service is given due attention. The quality of a company’s call center is bound to have a massive impact and businesses should be making a concentrated effort to continue improving their quality of service when it comes to their call center. However, it’s not as simple as just supervising every agent and ensuring they’re polite with customers.  

With LOOP, we aren’t just setting up a simple run-of-the-mill call center. By tapping into our proprietary processes, we will start dominating your conversions with our cross-sell, and upselling services across your subscriber base. Ultimately, this will lead to a better return on investment, and, most importantly, business growth.

How We Talk To Your Subscribers

  •   Inbound Phone
  •   Outbound Phone
  •   Inbound Live Agent Chat
  •   Outbound Live Agent Chat
  •   Email
  •   Text-to-Call

Inbound vs. Outbound Call Centers

With both LOOP’s inbound call center services and outbound call center services, you get more subscribers, increased revenues and profits, and that too at an upfront profit. However, the differentiation is in the methods and processes used. With inbound call center services, we will convert inbound order calls and inquiries into sales, with the opportunity of one cross-sell or upsell per customer. We will also be fixing any problems in regards to renewals for existing customers or other issues they might face with their orders. 

With our outbound call center services, we will be generating new subscribers from your prospective customer leads and cross-selling and upselling among your existing subscriber base. Each call is an opportunity for our agents to cross-sell and upsell to subscribers. We will also ensure a higher renewal rate by preventing failures on automatic renewals by getting ahead of them. With LOOP’s renewal services, we will actually contact your customers ahead of the renewal date and fix any dead credit card issues. 

FAQ’S

How does your Inbound Call Center Services work?
After setting a goal for your business (for example increasing inbound conversion by 40%, or cross sell rate on inbound calls by 50%, and so on) and deciding which products you want to sell and who to sell them to, we go about advising you on the best route to take and what services in our portfolio will best suit your goals. We then prepare sales strategies, tactics, scripts, offers, rebuttals, and a formal training program for a team of dedicated agents, which we will handpick for you. We will then study all of your major marketing campaigns that drive inbound calls, and develop customized sales methods for each one to maximize conversion rates. After implementing the program we’ve developed for you, we will keep testing and tweaking until we’ve reached the goals that you had decided in the first place. 
How do I get started?
Just get in touch with LOOP at 1-855-947-5667, to speak to a team member. We can schedule you for a consultation, where we will walk you through our services and ask you a list of questions to help familiarize ourselves with your business and products. Then we move on to drawing up a plan for your business and implementing it.

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