Inbound Call Center Services
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Inbound Call Center Services
This is where LOOP’s services can help and ensure, through tailor-made solutions, that your subscription business sees growth in subscribers and revenue. Our inbound services are designed to achieve high conversion rates from inbound calls to sales and we target for more than one cross-sell or upsell per customer on average. With our inbound call center services, you’ll see more customers buying your products even though they were just calling with general inquiries.
LOOP specializes in subscription businesses and with an experienced team of seasoned professionals, you can rest assured that we will seamlessly coordinate with your business to ensure that your dedicated inbound contact center, completely managed by LOOP, is always true to the strategy and principles that your company adheres to. Moreover, with LOOP, you end up with collaborative services that bring results to the table, in the form of a bigger subscriber base and higher ROI.
So, if you’re dissatisfied with your current contact center’s performance (regardless of whether it’s internal or external), call LOOP now for premium inbound services to not just enjoy benefits for your business, but will also enable you to provide customers with an exceptional customer experience, further building your brand and business.
Meet with a Subscription Call Center Expert Today To Learn More!
Inbound Call Center Agents
We will train each agent specifically to your business, with training modules being prepared to keep your specific product and service in mind, after our own team has thoroughly studied it, to ensure that your company’s strategy is being reflected in every aspect of the service. However, the training does not stop there as we believe in continuous professional development and will continue to improve your dedicated sales team.
You’ll also be given updates and reports on individual performances, allowing you to confirm with your own eyes that the team of agents dedicated to your project is performing to the standard that you expect.
Solutions & Services
- Inbound Phone Sales
- Outbound Phone Sales & Telemarketing
- Live Sales Chat
Keep More Subscribers
- Onboarding & Adoption
- Customer Service
- Technical Support
- Winbacks & Cancel Saves
Get More Renewals
- Renewal Service
- Recover Failed Renewals
- Save Expiring Subscribers
Get More Cross Sells & Upsells
- Cross Sell & Upsell
- Cross Sell to Premium Services
Why Use An Inbound Call Center
The vast majority of the LOOP management team has extensive experience with subscription businesses, uniquely positioning us to help you overcome the challenges inherent in the subscription business model. As such, we know what buttons to push with customers to ensure that your sales and retention rates go up. Our interactive approach with customers also yields results as customers feel they’re being given more importance.
Moreover, while we do have proprietary services that are designed to grow subscription businesses, we use them in conjunction with a tailor-made approach that is suited to your business. Proven solutions, coupled with business-specific aspects, such as sales script creation, devising sales and retention strategies and tactics, along with designing a formal training program for each team. Therefore, with LOOP we will be creating a scalable sales and retention framework that is specific to your business and that can reliably grow your business, delivering bigger profits and a bigger subscriber base.
How It Works
Here’s how it works …
- You approve a goal, like increase your renewals by 25%
Then we …
- Intensely study your business
- Customize our strategies and tactics
- Create sales or support programs
- Create a formal training program
- Hire your new agent team and manager
- Perform exhaustive new agent training
- Launch and improve your new service
- A/B split test different approaches
- Continue improving until your goal is reached
- Specialist sales, support, and retention call center
- Dedicated to subscription businesses
- Managed by subscription business AND call center experts
- Focused on your results and ROI first
- Provides services designed grow your business each year
- Increases your acquisitions, renewals, and cross sells and upsells
- Provides world class customer support to your customers
- Proves our results and quality with small tests before scaling larger
Inbound Contact Center Outsourcing Services
With LOOP, we aren’t just setting up a simple run-of-the-mill call center. By tapping into our proprietary processes, we will start dominating your conversions with our cross-sell, and upselling services across your subscriber base. Ultimately, this will lead to a better return on investment, and, most importantly, business growth.
How We Talk To Your Subscribers
- Inbound Phone
- Outbound Phone
- Inbound Live Agent Chat
- Outbound Live Agent Chat
Inbound vs. Outbound Call Centers
With our outbound call center services, we will be generating new subscribers from your prospective customer leads and cross-selling and upselling among your existing subscriber base. Each call is an opportunity for our agents to cross-sell and upsell to subscribers. We will also ensure a higher renewal rate by preventing failures on automatic renewals by getting ahead of them. With LOOP’s renewal services, we will actually contact your customers ahead of the renewal date and fix any dead credit card issues.