frequently asked questions
We founded Loop with the goal of helping subscription businesses thrive. Whether you’re starting or looking to improve your subscription business, we can help you grow. Here are answers to questions commonly asked by subscription businesses considering working with us.
What is the simply-stated reason that Loop is THE Call Center for Subscription Businesses?
We only work with subscription businesses. It lets us focus on a single goal – to help you increase your subscriber base and get more profit from it. Our laser-sharp focus on this single goal makes us organized and successful at achieving what other call centers cannot.
What types of subscription businesses do you help?
All subscription businesses B2C and B2B. The industry is irrelevant. The common denominator is the need to produce sales, retention and satisfaction results by talking with potential and current customers.
What services do you offer?
LOOP offers a full suite of Sales, Retention, Renewal, Cross Sell, Upsell, Customer Service and Technical Support solutions. These are delivered through Outbound and Inbound Phone, Live Chat, Email, Text, and Social Media Messaging channels. We plan, develop, create, launch, and manage these varying solutions and services for you.
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How much do Loop services cost?
We offer competitive pricing with a high ROI in the form of a monthly, per-agent, all-inclusive, single fee that covers all services. Fees may vary depending on agent skill-sets that range from basic order-taking to successfully selling complex products with very high subscription rates. Let us know your requirements and we will prepare a service and fee proposal with ROI projections.
What do I get when I start any new Loop service?
We provide everything needed to launch and run the service.
- Dedicated Account Manager providing end-to-end project management.
- Strategic planning – the WHAT and HOW of the service launched.
- Program Development – service and campaign processes, scripting, etc.
- Agent Team – hiring, training, testing, and managing
- Technology – all phone, email, and chat tech, set up and managed
- Performance Reporting – in-depth insight.
- Continuous Improvement – roll out and continuous refinement to meet goals.
What do I need to do to get started?
Schedule a call with our subscription call center experts. Tell us your goals, pain points, unique requirements, and we’ll tell you how we can help. We will also show you what a small-scale test will look like that lets you clearly see how Loop will grow your business when rolling out your programs.
Schedule a call with us here.
Do I need to provide any special technology?
What kind of call center performance reporting will I get from Loop?
Is Loop PCI compliant and compliant with other privacy laws in the countries where it makes calls?
What results will I get?
- More new and total subscribers, renewals, cross sells and upsells
- Fewer cancels and refunds
- Higher Customer Lifetime Values
- Higher revenues and profits.
- A call center that is a profit center in your marketing operations.
When will I see results?
Where are your clients located?
What are your hours of operation?
What if I am not happy?
Are you a full-service call center?
How do you reach and talk to my subscribers?
- Inbound and outbound phone and email
- Live chat
- Text and other social media messaging
Do you record calls and provide me with easy access to them?
How do you hire and train your agents and agent managers?
How many agents must I hire to run a test?
Can I test Loop without disrupting my current operations and programs?
Can I replace my current call center operations without going through a Loop testing program?
Can I do a split test with my other call center and Loop?
What if I have fluctuating agent-volume requirements? Could you adjust week to week, month to month, or season to season?
I have had billing errors and fees for poor service with other call centers. How can I know your billing is accurate?
I am happy with my subscriber service team, but not my sales results. Can Loop help?
I'm a young subscription business. I don't need a lot of agents now. Can you help me?
I need lots of agents and service capacity. Can you help me?
How are you delivering safe and uninterrupted service during the COVID Pandemic?
Loop’s Success is Built on Decades of Research and Testing in the Subscription Industry
Founder and CEO, Jesse Rosenthal, has spent the past two decades focusing specifically on call center operations for subscription businesses.
Years spent interviewing and working with executives and marketers around the world led him to realize his vision for a new breed of contact center — one that proactively maximizes every single touchpoint in the subscriber’s journey in the subscription business model to generate substantially higher revenues and profits.
The acquisition, renewal, retention, winback, cross-sell, and upsell strategies Jesse pioneered and founded Loop on have made our clients hundreds of millions of dollars in recurring revenue — money they would not have realized if they’d not partnered with us.
Speak With Loop Now About How To Generate More Subscription Revenue For Your Business
To speak with us about a custom program to get more new subscribers now, or more renewals, upgrades, and cross-sells, or to slash cancels and refunds, or a comprehensive plan to drive profit improvement now and year -after year, use the form to schedule a no-obligation consultation.
We’ll discuss your business in total confidentiality, give you some valuable initial advice, and lay out benefits and steps you can take to grow your revenues and profits.