Customer Loyalty Services

Ready For a Truckload Of
Fresh Subscription Revenue?

Let Us Show You How We Generate Millions Of Dollars’ Worth Of New Business For Businesses Like Yours

Ensuring Your Subscription Business Keeps Its Subscribers 

LOOP’s services ensure that your active subscribers stay satisfied with their product. Through inbound and outbound phone, email, and live chat, we’ll provide service to  regular paid and trial customers to address a range of areas including customer service, technical support, onboarding assistance, and account cancellations 

With a dedicated team of professionals providing proficient customer loyalty services, your subscription business and subscribers will benefit from world-class customer service, sophisticated technical support, and onboarding. Additionally, a dedicated team, being properly trained in the product and overall strategy (which we’ll prepare for you), can convince customers wishing to cancel their subscription to change their minds and stay. 

All of these things translate not only to an improved and positive image for your brand and business, but you’ll also be seeing an impact on your revenue and profits. Since we typically generate more revenue than the investment you make in our services, we become a profit center, delivering an upfront positive return on investment in your monthly marketing and business operations.

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Meet with a Subscription Call Center Expert Today To Learn More!

Onboarding Specialist Services 

Under our onboarding specialist services, a dedicated onboarding specialist is assigned for each customer to help them begin using the service or product that your subscription business is offering. We create an onboarding journey for customers, in a way even giving them product training if necessary, which in turn also motivates customers and helps in overcoming any potential after sales objections or hesitations. 

What you end up with is not only a subscriber base that has an appreciation for the product and knows how to use it, but you as a business can ensure that subscribers are getting the value they expected. Also, getting more new subscribers to use the product and giving them the value they expect ensures fewer cancellations and increased renewal rates.  

This positive experience for customers also gives more opportunities for monetization as you could use it to generate further revenue through cross-selling, upselling, and also to provide further support for customers through customer service and technical support.

Solutions & Services

Get More Subscribers

  •  Inbound Phone Sales
  •  Outbound Phone Sales &   Telemarketing
  •  Live Sales Chat

Keep More Subscribers

  •  Onboarding & Adoption
  •  Customer Service
  •  Technical Support
  •  Winbacks & Cancel Saves

Get More Renewals

  •  Renewal Service
  •  Recover Failed Renewals
  •  Save Expiring Subscribers

Get More Cross Sells & Upsells

 

  •  Cross Sell & Upsell
  •  Cross Sell to Premium   Services

Outsourced Inbound Customer Service 

If your business has world class customer service solutions, like the ones implemented by LOOP, then you get three main returns on your investment. First, you’ll have a happier subscriber base as their queries get resolved in faster response times. Second, with the improved customer experience, you’ll see an increase in renewals and reduced cancellations. Third, while the improved renewal rate will generate more revenue, you have further opportunities to monetize through cross-selling and upselling. 

LOOP’s dedicated agents are trained extensively for each product sold by your business, and can often handle multiple kinds of calls, like support, sales, and retention. Whether it’s a customer having trouble renewing their account, or a disgruntled subscriber wishing to cancel their account, the team of agents that we have in place for your business will provide a positive customer support experience.  

LOOP also carries out quality audits to ensure that all services are being provided at a set standard, whether it’s across the entire subscriber base or in categories based on subscription tiers. The end-result is to put a stop to bad customer experiences, whether it stems from the product or the service, and which leads to cancellations and lost revenue. 

Outsourced IT Support Services 

Technical issues form the basis of many subscribers cancelling their subscriptions and a world-class technical support program can make a big difference in preventing such cancellations, effectively increasing your renewal rate and keeping your revenue intact. 

LOOP’s Outsourced IT Support Services will help increase renewals, address technical issues faced by customers, and provide agents opportunities for cross-selling and upselling, in turn leading to higher revenue and profits. We’ll also act as a guide for customers who are still navigating the product or service and teach them how to use it. 

The agents assigned to the service will be extensively trained by LOOP after our executive team has studied your business thoroughly. Our team will make sure that agents have in-depth knowledge of all processes and solutions, and will also have agents regularly use the product themselves so as to further cement their expertise. As with our other services, these agents will use inbound and outbound phone, live chat, and email to provide service to customers, and continuous quality audits will maintain service standards across the board. 

How It Works

Here’s how it works …

  •  You approve a goal, like increase your renewals by 25%

Then we …

 

  • Intensely study your business
  • Customize our strategies and tactics
  • Create sales or support programs
  • Create a formal training program
  • Hire your new agent team and manager
  • Perform exhaustive new agent training
  • Launch and improve your new service
  • A/B split test different approaches
  • Continue improving until your goal is reached

Winbacks & Cancel Saves 

Most subscription businesses see a 20% or more failed renewal rate annually.  The numbers are similar for cancels. This adds to an alarming 40% of all subscribers at risk at churn annually.  As such, retention is vital for a subscription business to ensure there are fewer cancellations and failed renewals. This service by LOOP is aimed at winning back former subscribers, reducing cancellations and refunds, recovering failed renewals, and following up on expired subscribers. 

We also proactively reduce cancellations by predicting which subscribers are more likely to cancel and pre-emptively addressing the problem. The saved cancellations and failed renewals will go a long way in maintaining your subscription business’ revenue and profits. There is a customer service element to the service and opportunities for cross-selling do come up, for which all agents will be prepared.   

What You Get

We handle everything for you…

  • We’ll create your entire call center program (or we can use yours)
  • We’ll hire, train, improve, and manage your new team
  • We’ll provide and setup all the technology
  • We’ll update your service as your products change
  • We’ll improve your service to increase results
  • We’ll give you a modest test so you can see our results at almost no investment

WHY LOOP?

You won’t get this from other call centers …

 

  • Specialist sales, support, and retention call center
  • Dedicated to subscription businesses
  • Managed by subscription business AND call center experts
  • Focused on your results and ROI first
  • Provides services designed to grow your business each year
  • Increases your acquisitions, renewals, and cross sells and upsells
  • Provides world class customer support to your customers
  • Proves our results and quality with small tests before scaling larger

Why Should Your Subscription Business Hire LOOP

Our services have been tried and tested and, with a few adjustments to the proprietary service model depending on your type of business, LOOP can implement the program and start seeing the results right away. Our team will create world-class customer support processes, scripts, approaches, and sales and retention strategies, tactics, offers and rebuttals, and a formal training program for agents, which we’ll select, train, hire, and manage for you.  

LOOP will develop a superior customer support program and retention “machine” that can achieve multiple goals simultaneously. These include delivering high-quality customer service, sophisticated technical support, and onboarding new customers for your business. LOOP will also work to continually improve our services as well, testing new approaches, strategies, and tactics to make further improvements to the model and increase revenue even further if possible. 

Our Work Process 

It all starts with a goal. This could be increasing your quality scores to 90% and keeping it there or save 25% more failed renewals. Keeping this goal in mind, and having immersed ourselves in the products you wish to sell and your company, we then go on to advise you on how best to reach your target audience. LOOP uses little-known touchpoints that help reach out to more subscribers, in addition to ensuring availability for subscribers for all their queries regarding your product. 

Our team of experienced professionals will then go on to map out your product to build strategies, tactics, scripts, knowledge libraries, FAQs, guides, and even a formal training program for agents, all of which will create first-class customer service. We’ll also handpick all agents who will be dedicated to your project and LOOP will extensively train the team in all products and their related processes and solutions.  

Once implemented, you can treat each service we provide as its own marketing campaign. LOOP will start small, continually test, identify problem areas, and keep improving until we’ve reached the goal you set for your business.

How We Talk To Your Subscribers

  •   Inbound Phone
  •   Outbound Phone
  •   Inbound Live Agent Chat
  •   Outbound Live Agent Chat
  •   Email
  •   Text-to-Call

How To Get Started 

All of our clients start off with a test program, whereby we deploy a handful of agents over a 90-day period. These small-scale, no commitment trials allow you to see the quality of our services and how well we deliver on the results. You can scale up and roll out only when you are satisfied the trial is successful for your business and the results are proven. 

If you have any further questions about our services or would like to set up a consultation, please get in touch at 1-855-947-5667.

Speak With Loop About CUSTOMER LOYALTY SERVICES Now