Customer Loyalty Services
Ready For a Truckload Of
Fresh Subscription Revenue?
Let Us Show You How We Generate Millions Of Dollars’ Worth Of New Business For Businesses Like Yours
Ensuring Your Subscription Business Keeps Its Subscribers
With a dedicated team of professionals providing proficient customer loyalty services, your subscription business and subscribers will benefit from world-class customer service, sophisticated technical support, and onboarding. Additionally, a dedicated team, being properly trained in the product and overall strategy (which we’ll prepare for you), can convince customers wishing to cancel their subscription to change their minds and stay.
All of these things translate not only to an improved and positive image for your brand and business, but you’ll also be seeing an impact on your revenue and profits. Since we typically generate more revenue than the investment you make in our services, we become a profit center, delivering an upfront positive return on investment in your monthly marketing and business operations.
Meet with a Subscription Call Center Expert Today To Learn More!
Onboarding Specialist Services
Under our onboarding specialist services, a dedicated onboarding specialist is assigned for each customer to help them begin using the service or product that your subscription business is offering. We create an onboarding journey for customers, in a way even giving them product training if necessary, which in turn also motivates customers and helps in overcoming any potential after sales objections or hesitations.
What you end up with is not only a subscriber base that has an appreciation for the product and knows how to use it, but you as a business can ensure that subscribers are getting the value they expected. Also, getting more new subscribers to use the product and giving them the value they expect ensures fewer cancellations and increased renewal rates.
This positive experience for customers also gives more opportunities for monetization as you could use it to generate further revenue through cross-selling, upselling, and also to provide further support for customers through customer service and technical support.
Solutions & Services
Get More Subscribers
- Inbound Phone Sales
- Outbound Phone Sales & Telemarketing
- Live Sales Chat
Keep More Subscribers
- Onboarding & Adoption
- Customer Service
- Technical Support
- Winbacks & Cancel Saves
Get More Renewals
- Renewal Service
- Recover Failed Renewals
- Save Expiring Subscribers
Get More Cross Sells & Upsells
- Cross Sell & Upsell
- Cross Sell to Premium Services
Outsourced Inbound Customer Service
LOOP’s dedicated agents are trained extensively for each product sold by your business, and can often handle multiple kinds of calls, like support, sales, and retention. Whether it’s a customer having trouble renewing their account, or a disgruntled subscriber wishing to cancel their account, the team of agents that we have in place for your business will provide a positive customer support experience.
LOOP also carries out quality audits to ensure that all services are being provided at a set standard, whether it’s across the entire subscriber base or in categories based on subscription tiers. The end-result is to put a stop to bad customer experiences, whether it stems from the product or the service, and which leads to cancellations and lost revenue.
Outsourced IT Support Services
LOOP’s Outsourced IT Support Services will help increase renewals, address technical issues faced by customers, and provide agents opportunities for cross-selling and upselling, in turn leading to higher revenue and profits. We’ll also act as a guide for customers who are still navigating the product or service and teach them how to use it.
The agents assigned to the service will be extensively trained by LOOP after our executive team has studied your business thoroughly. Our team will make sure that agents have in-depth knowledge of all processes and solutions, and will also have agents regularly use the product themselves so as to further cement their expertise. As with our other services, these agents will use inbound and outbound phone, live chat, and email to provide service to customers, and continuous quality audits will maintain service standards across the board.
How It Works
Here’s how it works …
- You approve a goal, like increase your renewals by 25%
Then we …
- Intensely study your business
- Customize our strategies and tactics
- Create sales or support programs
- Create a formal training program
- Hire your new agent team and manager
- Perform exhaustive new agent training
- Launch and improve your new service
- A/B split test different approaches
- Continue improving until your goal is reached
Winbacks & Cancel Saves
We also proactively reduce cancellations by predicting which subscribers are more likely to cancel and pre-emptively addressing the problem. The saved cancellations and failed renewals will go a long way in maintaining your subscription business’ revenue and profits. There is a customer service element to the service and opportunities for cross-selling do come up, for which all agents will be prepared.
What You Get
We handle everything for you…
- We’ll create your entire call center program (or we can use yours)
- We’ll hire, train, improve, and manage your new team
- We’ll provide and setup all the technology
- We’ll update your service as your products change
- We’ll improve your service to increase results
- We’ll give you a modest test so you can see our results at almost no investment
You won’t get this from other call centers …
- Specialist sales, support, and retention call center
- Dedicated to subscription businesses
- Managed by subscription business AND call center experts
- Focused on your results and ROI first
- Provides services designed to grow your business each year
- Increases your acquisitions, renewals, and cross sells and upsells
- Provides world class customer support to your customers
- Proves our results and quality with small tests before scaling larger
Why Should Your Subscription Business Hire LOOP
LOOP will develop a superior customer support program and retention “machine” that can achieve multiple goals simultaneously. These include delivering high-quality customer service, sophisticated technical support, and onboarding new customers for your business. LOOP will also work to continually improve our services as well, testing new approaches, strategies, and tactics to make further improvements to the model and increase revenue even further if possible.
Our Work Process
Our team of experienced professionals will then go on to map out your product to build strategies, tactics, scripts, knowledge libraries, FAQs, guides, and even a formal training program for agents, all of which will create first-class customer service. We’ll also handpick all agents who will be dedicated to your project and LOOP will extensively train the team in all products and their related processes and solutions.
Once implemented, you can treat each service we provide as its own marketing campaign. LOOP will start small, continually test, identify problem areas, and keep improving until we’ve reached the goal you set for your business.
How We Talk To Your Subscribers
- Inbound Phone
- Outbound Phone
- Inbound Live Agent Chat
- Outbound Live Agent Chat
How To Get Started
All of our clients start off with a test program, whereby we deploy a handful of agents over a 90-day period. These small-scale, no commitment trials allow you to see the quality of our services and how well we deliver on the results. You can scale up and roll out only when you are satisfied the trial is successful for your business and the results are proven.
If you have any further questions about our services or would like to set up a consultation, please get in touch at 1-855-947-5667.