24/7 LIVE CHAT AGENT SERVICES

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24/7 Live Chat Agent Services

LOOP’s 24/7 live chat agent service is an efficient way for subscription businesses to convert inbound chat inquiries, page visits, order forms, and wavering shopping carts into sales. Live chat is just as efficient when it comes to generating cross-sells and upsells from your active subscriber base, given the interactive nature and access that live chat provides. In addition to having an impact on sales, the quality of your business’s customer service also improves significantly, as the instant response times made possible by live chat build trust and credibility in the eyes of both existing and prospective customers.

LOOP offers subscriber acquisition, loyalty, churn reduction, and subscriber revenue growth services for online subscription businesses. Loop offers these services through 4 channels; phone and email (inbound and outbound customer service and telemarketing), live chat, and text-to-call. For live chat services, the main channels used are inbound sales chat, outbound live sales chat, behavior targeted outbound live sales chat, and outbound phone (only when needed for complex matters that can’t be addressed via live chat)

Read on to see how our 24/7 Live Chat Agent services can benefit your online subscription business!

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Why You Should Implement Live Website Chat

When it comes to customer service, live chat has the highest satisfaction levels by leaps and bounds. Polls suggest that more than 70% of users prefer live chat mainly due to faster response times and not having to deal with the hard sale. It also doesn’t take up attention in the same way a phone call would and it’s not as tedious as waiting for an email response. Live chat is also easy to operate on mobile handheld devices and the accessibility offered in real-time is understandably a relieving feature for many existing or potential subscribers. In fact, customer service through email has the lowest satisfaction ratings and is oftentimes a source of frustration for customers mainly due to the long response times. It is clearly evident that more and more users prefer live chat for customer service when they’re looking for goods and services online.

How can a 24/7 website chat answering service help my business grow?

The solutions and strategies implemented by LOOP are designed to generate sales and increase your subscriber base. Live chat services will go a long way in generating profits from cross-sells and upsells among your existing subscriber base, as you would have the element of direct interaction in live time. This direct interaction is what will also allow you to generate revenue through new subscribers, as you would be able to convert more website visitors, order forms, shopping carts, and so on.

Solutions & Services

Get More Subscribers

  •  Inbound Phone Sales
  •  Outbound Phone Sales &   Telemarketing
  •  Live Sales Chat

Keep More Subscribers

  •  Onboarding & Adoption
  •  Customer Service
  •  Technical Support
  •  Winbacks & Cancel Saves

Get More Renewals

  •  Renewal Service
  •  Recover Failed Renewals
  •  Save Expiring Subscribers

Get More Cross Sells & Upsells

  •  Cross Sell & Upsell
  •  Cross Sell to Premium   Services

WHY LOOP?

You won’t get this from other call centers …

  • Specialist sales, support, and retention call center
  • Dedicated to subscription businesses
  • Managed by subscription business AND call center experts
  • Focused on your results and ROI first
  • Provides services designed grow your business each year
  • Increases your acquisitions, renewals, and cross sells and upsells
  • Provides world class customer support to your customers
  • Proves our results and quality with small tests before scaling larger

Chat Support Services We Offer

Under both outbound and inbound live sales chat, our team can easily deal with sales and related inquiries. Moreover, under outbound live chat, we can also explore other avenues of revenue. We can acquire new prospects and also generate cross-sells and upsells among the existing subscriber base. Live chat also gives us the opportunity to reduce order form abandonment and increase renewals. Overall, you would see a significant impact on your over sales and retention.

Our services extend beyond just implementing a pre-set outbound call center service solution. Our team will immerse itself in your business, and prepare sales strategies, tactics, scripts, offers, rebuttals, and a formal training program for a team of dedicated agents, which we will help you source. Candidates would be screened and selected according to the needs of your product and business and only the best agents will be selected for your team.

Once the team has been trained, the service created for your business will be implemented. However, we don’t just stop there as there is continuous assessment and revision of the model until we reach the goals that you have set for your business.

What type of industries do we serve?

Basically, any business that runs on a subscription model could benefit from our services and expertise. Loop’s services are applicable for a wide variety of industries which includes retail, publishing, media, transportation, telecom, gaming, real estate, and consumer and business services. Subscription-based businesses see a lot of customer interaction and live chat services from a service provider like LOOP would ensure that this element remains fulfilled, and your business sees growth, and your customers see results.

How We Talk To Your Subscribers

  •   Inbound Phone
  •   Outbound Phone
  •   Inbound Live Agent Chat
  •   Outbound Live Agent Chat
  •   Email
  •   Text-to-Call

FAQ’S

Does LOOP have the appropriate expertise to implement live chat services?

LOOP is proud to have a team of experts who have worked extensively with subscription businesses. Our founder, Jesse Rosenthal, has worked closely with subscription businesses his entire career and has helped them grow exponentially with calculated and efficient solutions. That same expertise has become the foundation stone for LOOP’s services.

Why is chat support important?

Chat support allows businesses to speak to more of their subscribers. The increased accessibility and direct link also allow you to run further analysis and find little-known touchpoints which would increase your sales and retention results.  As a result, you end up with more conversions and more growth for your subscription business.

Do customers like live chat?

Surveys show that customers are VERY satisfied with live chat as a form of customer service. The wait times are significantly reduced with live chats and customers are able to get answers to their queries instantaneously. A stark contrast to what one finds with emails where a response arrives days later.

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